VSynergize Outsourcing (VSO) is a leading BPO service provider with its headquarter in Boston, MA and operations centre in Pune, India. Headquarted in Boston, MA, VSynergize Outsourcing (VSO) is a leading BPO servie provider specialising in contact centre services, Data entry and Processing, Legal process outsourcing, Debt collection, Logitsic support services, Lead generation, E-commerce, Graphics and Digital marketing services. Since its inception VSO has been instrumental in helping its clients to achieve their business objectives more aggresively by allowing them to focus on their core business functions rather than non-core ones. The range of services provided by VSO adds value to its clients by ensuring saving of atelast 40% of their cost. An ISO 27001 certified, BPO servie provider gauarantees highest delivery and security standards with its State of-art infrastrcture, strong management team and experienced team of professionals.

1. W e h e l p y o u c o m p e t e . .

2. About VSynergize Outsourcing (VSO)
Overview &
Mission Statement
VSO is a third party BPO (Business Process Outsourcing)
service provider through its off shore center in India. VSO's
synergistic BPO offshore management model provides a unique
value proposition to our customers. We have won the trust of our
clients by providing them superior quality and cost effective Call
Center and back office processes outsourcing solutions. We at
VSO partner with our clients to provide a full spectrum of BPO
services to positively impact their bottom lines.
VISION:-
To add value to our clients, by providing superior quality, cost-
effective Business Process outsourced solutions to help them
improve their bottom-lines and strengthen their core functions.
To create synergies between all and different stakeholders for
the benefit of every individual and the society at large.

3. SHIV SAI INFOSYS INC.
VSO Overview
We'll grow along with you. As your business grows, VSO service
can grow as rapidly as your business needs demand it. VSO offers a
full suite of voice and back office call center services. Our
service offerings are flexible so you'll never be locked in with more or
less than you need.
Quality is imperative. With a highly qualified and professional
team, VSO has always focused on delivering high quality, cost
effective services. At VSO, our Plan. Do, Check, Act cycle strategy
along with Continuous Improvement shall improve quality on
an ongoing basis. VSO goal is to work transparently to help
deliver the same consistent quality and value that your end customers
always expect from you.

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SHIV SAI INFOSYS INC.
VSO Services
Contact Center Services
Outbound
Web Based
Inbound
Outbound
Telemarketing services
Collections
Surveys & Data Verification
Lead Generation &
Appointment Scheduling
Market Research
Web Based
Email Support
Web-Chat
Help Desk
Troubleshooting for
Products and Services
Inbound
Customer Service
Order Taking and Fulfillment
Subscription services
Credit Card Processing &
Billing Queries
Sales and Technical Support
Conference & Seminar
Registration
Inbound Hotel Reservations

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SHIV SAI INFOSYS INC.
VSO Services
Business Transaction Processing
Insurance Claims Processing
Web Based
Inbound
Insurance Claims Processing
Policy Administration
Data Processing
Insurance Tracking
Collections
Late and Early Stage
Collections
Skip Tracing
Data Entry into Collections
Software (cubs)
Prevention of Fraud
Human Resource
Payroll Processing
Employee Benefits
Billing & Collections
Mortgage Processing
Inbound / Outbound
Enquiries
Appraisal and Order Title
Checks
Insurance Collections

6. SHIV SAI INFOSYS INC.
VSO Team
VSO views and values its employees as
human capital. Our Customer Service
Representatives (CSR) and Business
Transaction Specialists (BTS) are highly
Educated and possess unmatched qualities in
today’s BPO industry.
Our CSR and BTS possess a minimum
bachelor's degree. They undergo rigorous
Call center training in accent neutralization, selling skills and
customer etiquettes. VSO also has a team of technical specialists
that can perform highly technical help desk, customer support and
troubleshoot services.
VSO offers good salaries, incentives and an excellent work
Environment to keep the attrition rate much lower than the
industry standards. We believe in internal organizational
growth for our employees.
VSO's Global team provides direct support to its clients
thereby ensuring a smooth transition of processes along with the
desired comfort level.

7. SHIV SAI INFOSYS INC.
VSO Value Propositions
Partnering with VSO for all your Contact Center needs, adds
value to your business processes as you can focus on your
core competencies and optimize business performance to drive
value creation.
State of the art infrastructure
VSO center in India is well equipped with state of the art
technology like predictive dialers, VR, ACD, IPLC lines ,
Compaq servers and desktops etc.
Cost Reduction
VSO can outperform your own internal resources because we
can allocate our facilities across greater volumes while
spending less on wages, salaries and benefits due to our
offshore presence.
VSO Client acquisition & transition
Each campaign starts off by understanding client requirements
and the goal to be achieved. Once all the client requirements
have been validated, VSO uses its expertise to identify the right
solution and costing. Along with the client company, we go

8. SHIV SAI INFOSYS INC.
VSO Value Propositions
through a series of steps to ensure a smooth transition of the
project. The Transition team develops SLA acceptance,
ongoing metrics and grid to maximize campaign efficiency.
The operations team handles responsibilities like script
Refinement, accent training and capacity allocation to make the
campaign successful. We monitor agent operations physically
in the Contact Center and ensure maximum results. To make
out clients comfort-able with the quality of the Contact Center,
we offer various quality control systems including remote
monitoring facilities.
Quality Control
We practice various quality processes such as "Continuous
Improvement" and "Quality Function Deployment" to make sure
that our client receives top of the line quality.
Processes
We at VSO practice ISO 27001 and Six Sigma standards.

9. Contact us
www.vsynergizeoutsourcing.com
Ph :1-(508) 329 2026
Fax :1-(508) 256 6553
Contact Us:
Ground floor-North side, IT- 6 Build at Flagship Infra Pvt. Ltd.
IT & ITES Special Economic Zone, Survey .No.15,
4/6 Rajiv Gandhi InfoTech Park – Phase-I,
Hinjewadi, Pune – 411 057
TEL: 1- 508 – 329 – 2026 FAX : 1 – 508 – 256 – 6553
E-mail: info@vsynergize.com