Sourced from the section of http://www.wns.com/About-Us.aspx

1. CORPORATE INFORMATION
Stock Symbol
NYSE - WNS
Employees
25,000+
Principal Shareholder
Warburg Pincus
Established
1996
DIFFERENTIATORS
FINANCIAL STRENGTH (Year ending March 31, 2012)
MAJOR CLIENTS
INDUSTRY RECOGNITION
Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 395.1 Million
FACT SHEET
Over 200 Global Clients
n
Major U.S. retail bank
n
European airline
n
Leading European travel
conglomerate
n
Leading U.S. residential
mortgage bank
n
Major North American airline
n
North American travel agency
n
Leading U.K. insurer
n
Global cosmetics company
n
Consumer electronics giant
n
Global market research
company
n
Leading U.S. financial
advisory firm
n
Major U.S. auto insurers
n
Two global investment banks
n
Leading global CPG brand
n
Leading global beverage
brand
n
n
n
n
n
n
n
Leading logistics company
Major energy and gas utility
company
Leading hospitality firm
Major U.S. building supply
company
Global reinsurer
Global telecom provider
Leading Australian insurance
company
BPO Leadership
n
at the BPO Excellence Awards
2010-11
n
Recipient of Best New
Outsourced Services Delivery by
Shared Services & Outsourcing
Network (SSON) - 2010
n
Recipient of Best New BPO
Locator of The Year by Business
Process Association of
Philippines (BPAP) - 2010
n
Industry-specific Multi-year
Winner - IAOP 2010 Global
Outsourcing 100
n
Ranked among Top 3 BPO
companies in India by NASSCOM
for six consecutive years
WNS Receives Dual Recognition
Technology and
Quality Leadership
n
Recipient of the Golden
Peacock Innovative Product /
Service Award (2011) for
WNS Analytics Decision
SM
Engine (WADE )
n
Recognized for ‘Best Process
Improvement Program’ at the
'Global Process Excellence
Awards 2011’ by IQPC
n
Recognized with the CISO
100 Awards - 2011
n
Recipient of the Golden
Peacock National Quality
Award for Overall Business
Excellence and Quality
Standards - 2011
Domain Leadership
n
Ranked among top 100 in the
6th Annual GS100 list in
three categories: Top Global
Mid-tier BPO Vendors; Top
FAO Vendors and Top
Industry-specific BPO Vendors
n
Positioned as an Industry
Leader in Magic Quadrant*
for Comprehensive Finance
and Accounting (F&A) BPO
by Gartner - 2011 & 2012
n
Recognized as top five FAO
Market Star Performer for the
second consecutive year by
Everest Group
n
Best 20 Leaders by Industry
focus: Retail and Consumer
Goods - IAOP 2010 Global
Outsourcing 100
WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers
business value to 200+ global clients by combining operational excellence with deep domain expertise in key
industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,
Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications,
Travel and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance
and accounting, contact center, technology solutions, research and analytics, and industry-specific back-office
and front-office processes. WNS has over 25,000 professionals across 30 delivery centers world-wide, including
Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
wns.com
n
Client-centric Approach n
Vertical Approach
n
Technology-enabled BPO

2. INDUSTRY-FOCUSED SOLUTIONS
Banking Operations
n
Check processing
n
Lock-box processing
n
ACH processing
n
Adjustments and record
retrievals
n
New account setup and
maintenance
n
Credit card operations
n
SAR and fraud operations
Lending Services
n
Loan origination and
processing
n
Loan underwriting
n
Loan closing and funding
n
Post closing and
due-diligence
n
Loan servicing
Asset Management and
Brokerage Services
n
Account setup and
maintenance
n
Broker and advisor
support services
n
Customer service
n
Transfer agency related
processing
n
Portfolio administration
n
Investment research
Banking and Financial Services Investment Banking
n
Pitch books, company
profiles and financial
analysis
n
Financial models, forecasts
and updates
n
Research reports
preparation and authoring
n
Business intelligence and
analysis
2
wns.com
Finance & Accounting
n
Transaction accounting
n
Finance optimization
services
n
Corporate finance and
accounting
n
Risk management and
Compliance
n
Strategic initiatives
Legal Services
n
Residential conveyancing
n
Bid management
n
Vendor contract
management
n
Secretarial and regulatory
services
n
Employment contract
management and litigation
support
Contact Center
n
Customer service
n
Technical help desk
n
Collections
n
Sales / up-sell / cross-sell
n
Customer retention
n
Credit management
Transformation Solutions
n
Consulting services
n
Program management
n
Process re-engineering
n
Quality and Six Sigma
services
n
Technology services
Research and Analytics
n
Market research
n
Business research
n
Financial research
n
CRM analytics
n
Data solutions and
management
Healthcare Payers and TPA
n
Front-end processing
n
Claims adjudication and
exception management
n
Care management support
n
Bill review and re-pricing
Providers
n
Medical billing and
collection
n
Medical coding
n
Research support and
administrative support
Consulting and Professional Services

3. 3
wns.com
Manufacturing Supply Chain Management
n
Supplier management
and analysis
n
Sourcing support
n
Market intelligence
n
Spend analytics
Sales, Marketing and
Customer Care
n
Service delivery
n
Customer feedback
management
n
Tele-marketing
n
Customer order support
n
Market research
n
Acquisition analytics
n
Retention analytics
n
Marketing effectiveness
Operations
n
Fault management
n
Change management
n
Chronic and RCA reporting
n
Sales performance reports
n
Store planning
n
Market intelligence
n
eMarketing
Shared Services
n
Billing queries
n
Marketing analytics support
n
Billing support
n
Debt collection
Logistics
n
Logistics management
n
Scheduling and planning
analytics
n
Market intelligence
n
MIS and reporting
Retail and
Consumer Packaged Goods
Strategy Support
n
assessment
n
Segmentation and
targeting
n
Consumer response
modeling and drivers
analysis
n
Modeling initiative
success
n
Business and financial
research
Global landscape
Decision Support
n
n
Trade optimization
n
Pricing analytics
n
Shelf optimization
n
Volume forecasting
n
Market research
n
Supply chain analytics
Market mix modeling
Management
Information Tools
n
n
Simulation tools
n
Planning tools
Tracking tools
Custom Analytics and
Data Services
n
n
MIS and reporting
n
Data management
- Data cleansing
- Data integration
Data-based insights
Insurance Agency Services
n
Correspondence
n
Renewals
n
Terminations
n
Commissions
n
Special compensation
Policy Administration
n
Policy benefits
n
Policy reinstatements
and quotes
n
Policy changes
n
Inbound customer service
n
Endorsements
n
Renewals
n
Pre-renewals / expiry
premium
n
Lapses
n
Indexing and logging
n
Specialist line (marine,
engineering, high net worth)
n
Mid-term changes (specific
to healthcare)
n
Motor insurance database
updation
Investment Management
n
Trade compliance
n
Performance measurement
n
Credit research
n
Data management
n
Real estate
New Business Support
n
Sales
n
Conversion
n
Quote acceptance
n
Cross-selling and up-selling
n
Customer enquiries
n
Actuarial services
n
Exposure assessment
n
New business data entry
n
Rules-based underwriting
n
Policy issuance
Premium Administration
n
Fund applications
n
Refunds
n
Billing
n
Premium mode changes
n
Bank information changes
n
Account reconciliation
U.K. Motor Accident
Management Provision
n
First notification of loss
(24/7 provision)
n
Repair management and
engineering
n
Liability handling
n
Third-party capture
n
Subrogation
n
Non-fault claims management
n
Claims handling process
technology
Claims
n
Claim setup
n
Examination
n
Review
n
Settlement
n
Correspondence
n
Tax compliance
n
First notification of loss
n
Policyholder and broker
claim enquiries
n
Claim notification
processing adjustments,
endorsements and renewals
n
Claim assessment
n
Negotiations and litigation
n
Recovery check processing
n
Third-party claims
n
Subrogation
n
Supplier payments
n
Claims progression
n
Bodily injury claims
n
Delegated authority
payments
n
Claims bill payment
n
Claims adjudication
n
Manual claims intervention
n
Transfers and withdrawals
n
Loss adjusting transcription

4. 4
wns.com
Shared Services
n
Passenger / cargo revenue
accounting and auditing
services
n
Corporate finance and
accounting
n
Transactional accounting
n
Human resource
management
n
Fraud prevention and
control
n
Analytics and MIS
Operations
n
Fare filing and loading
n
Revenue management
n
Fares and ticketing
n
Queue processing
n
PNR servicing
n
Cargo operations support
Platform-based Service
Offerings
®
n
JADE - Passenger
revenue accounting solution
®
n
Verifare - Automated
Web-based fare audit
solution
Sales and Customer Care
n
Customer service
n
Sales and reservations
n
Loyalty program
management
n
Customer relations
n
Lost baggage tracing and
customer support
n
Website navigation
n
Specialty help desk
Travel and Leisure
Telecommunications Customer Acquisition
n
n
Order fulfillment
n
Contract management
n
Lead generation
n
Outbound sales
n
Sales analytics
n
Cross-selling and
up-selling analytics
Order entry
Operations and CRM
n
n
Logging and monitoring
service requests
n
Directory publishing
n
Churn analysis and support
n
Usage analytics
n
CRM analytics
n
Collection analytics
n
Traffic routing planning
n
Web correspondence
n
Network utilization reporting
and analytics
Inbound contact center
Sales and Contracts
Administration
n
n
Inside sales
n
Pricing and contract
preparation
n
Sales order taking
n
Ordering support
n
Inbound contact center
Telemarketing
Order Provisioning and Order
Management
n
service delivery process
creation
n
Order provisioning
n
Technical validation and
support
n
Rejected order tracking
n
Multi-vendor tracking
n
Order tracking
n
Proactive order management
n
Test delivery conformance
n
Billing
n
Data management
(forms, administrations)
New product and services,
Shipping and Logistics
Sales / Trade Management
n
n
Rate quotes
n
Global tender management
n
Sales reports and analytics
n
Freight bookings
n
Yield analysis
n
Service contract / rate
agreement maintenance
Customer Service
n
Customer help desk
n
eCommerce registration
n
Service / rate enquiries
n
Pre-advice and arrival
notifications
n
Cargo claims
n
Booking desk
n
Contact center
n
Customer and data file
administration
Tariff update
Air Express / Shipping / Rail and Road / Terminals
Documentation
n
bill management
n
Freight corrections and
reporting
n
Billing and invoicing
n
Freight audit
n
Data transmission
n
Advance manifest
information
n
Customs and port
compliances
Bill of lading and airway
Finance
n
n
Accounts receivable
n
Credit and collections
n
Vendor help desk
n
Detention and demurrage
reporting
n
Cost reporting, audit and
vendor reconciliation
n
General ledger / bank
reconciliation
n
Management reporting
Accounts payable
Operations
n
PO creation
n
Driver logs and fuel tickets
n
Global tracking
n
Equipment control
n
Terminal operations
n
Transhipment and
cross-docking
n
n
Routing – creation and
maintenance
n
Stowage planning
n
Hazardous cargo approvals
Schedule maintenance

5. Property Law
n
Freehold and leasehold
conveyancing
n
Mortgage re-financing legal
processing
n
Title checking services
n
HIP back-office
Channels
n
Voice (inbound / outbound)
n
E-mail
n
White mail
n
Chat
n
Social Media
Languages
n
Arabic
n
Dutch
n
English
n
French
n
German
n
Italian
n
Nordic
n
Portuguese
n
Spanish
Services
n
Customer service
n
Customer complaint
resolution
n
Sales (cross-sell / up-sell)
n
Loyalty program
management
n
B2B and B2C collection
n
HR support
n
Computer-aided Telephonic
Interviews (CATI)
n
Technical help desk
n
Specialty help desk
n
Customer care analytics
CROSS-INDUSTRY SOLUTIONS
Contact Center
Procure-to-Pay
n
Accounts payable
n
Expense reports
n
Payment processing
Order-to-Cash
n
Accounts receivable
n
Billing and cash application
n
Order management
n
Credit control
n
Collections
Supply Chain Finance
n
Product costing
n
Inventory accounting
n
Manufacturing accounting
Industry-specific Accounting
n
Passenger revenue
accounting
n
Revenue audit and recovery
n
Claims management
n
Loan account maintenance
n
Royalty accounting
n
Fiduciary accounting
Corporate Functions
n
Treasury
n
Cash management
n
Financial planning and
analysis
n
Tax and compliance
n
Decision support
n
Management accounting
Record-to-Report
n
General accounting
n
Fixed assets
n
Tax filing and reporting
n
Cost accounting
n
Inter-company accounting
n
Statutory reporting
n
Month-end reporting and
consolidation
Finance and Accounting
Law Firm Back-office
n
Digital dictation
transcription
n
Accounts payable and
general ledger
n
Employee data
management and payroll
Corporate Legal Support
n
Contract management
n
Legal research
n
Litigation support
Legal Services
Personal Injury Claims
n
New claims processing
n
Medical evidence evaluation
n
Claims settling and closing
5
wns.com
Sales Management
n
n
Sales management
n
Account and contact
management
n
Integrated sales planning
and analysis
Campaign management
Meter Operations and Billing
n
n
Management of prepaid
accounts
n
Billing of unmetered services
Customer billing
Customer Service Management
n
n
Service contract
n
Complaints and requests
management
n
Electronic customer services
n
Account management
n
Contract management
Service order management
Utilities
Customer Financial
Management
n
collections management
n
Reconciliation
n
Bill disputes and client
queries
Receivables and
Supply Chain and
Distribution Management
n
management
n
Sales and contract
administration
n
Technical support help desk
n
Import and export
documentation management
n
Freight bill auditing services
n
Procurement support services
Order provisioning and order

6. 6
Research and Analytics For Banking and Financial
Services
n
Customer lifecycle analytics
n
Campaign and channel
management
n
Risk monitoring and scoring
n
Fraud and collections
analytics
n
Network planning
n
Contact center analytics
n
Measurement and reporting
For Utilities and Healthcare
n
Market and business research
n
Demand forecasting
n
Customer lifecycle analytics
n
Customer risk scoring
n
Loss management modeling
n
Measurement and reporting
For Retail and Consumer
Packaged Goods
n
Strategy support
n
Decision support
n
Custom analytics and
data services
n
Management information
tools
For Insurance
n
Customer lifecycle analytics
n
Campaign and channel
management
n
Actuarial analytics
n
Underwriting analytics
n
Claims analytics
n
Measurement and reporting
Consulting and Program
Management Services
n
Transformation strategy
definition and planning
n
Global, multi-domain
solution definition /
development
n
Transformation roadmap and
business case development
n
Program and change
management
n
Business case realization
and validation
Transformation Solutions Process and Quality Services
n
Quality program strategy
and establishment
n
Problem definition and root
cause analysis
n
Performance enhancement,
benchmarking and metric
definition
n
Process re-engineering
(Six Sigma, Lean)
n
Program and change
management
Technology Services
n
optimization
n
Application development,
maintenance and support
n
Business process management
n
Business intelligence and
analytical solutions
n
Infrastructure and network
services
Enterprise solution / ERP
wns.com
For Travel and Leisure
n
Customer lifecycle analytics
n
Campaign and channel
management
n
Contact center workforce
analytics
n
Web analytics
n
Revenue management and
pricing
n
Measurement and reporting
Data Services
n
Data aggregation and
consolidation
n
Data cleansing
n
Trend analysis and
report generation
n
Executive dashboards
Market Research
(Primary Research)
n
Research design
n
Data collection
n
Data processing
n
Analysis and presentation
Business Research
(Secondary Research)
n
Company research
n
Industry research
n
Business intelligence
n
Library services
Financial Research
n
Corporate finance
n
Equity research
n
M&A research
n
Analytical support
Procurement Analytics
n
Spend data analysis
n
Market intelligence
n
Supplier management
and analysis
n
Sourcing support
Shared Services
n
PowerPoint charts
n
MIS reporting
n
Finance and accounting
n
Data management
WNS Analytics Decision Engine
SM
(WADE )
- Award-winning Solution for Driving
Strategic Insights to the C-Suite

7. 7
Keshav R. Murugesh
Chief Executive Officer
WNS Group
MANAGEMENT TEAM
J. J. (Eric) Selvadurai
Managing Director
Europe
Corporate
Management Team
Ambreesh Mahajan
Business Unit Leader,
Utilities
Arun Kharbanda
Capability Practice Leader,
Research and Analytics
Services
Business Unit
Management Team
Edwin Harrell
Chief Executive Officer,
WNS Assistance
Americas
Costa Rica
USA
Europe
Poland
Romania
UK
Africa, Asia Pacific and Middle East
Australia
India
The Philippines
South Africa
Sri Lanka
UAE
GLOBAL PRESENCE
Our network of 30 global delivery centers respond to needs for language, cultural alignment,
redundancy and 24/7 operations.
R. Swaminathan
Chief People Officer
WNS Group
Gautam Barai
Business Unit Leader,
Insurance Services
wns.com
Sanjay Jain
Chief Capability Officer
Deepak Gupta
Capability Practice Leader
Contact Center Operations
and Head, International
Delivery Locations
,
Sulakshana Patankar
Business Unit Leader,
India Business and
Strategic Initiatives
Jay Venkateswaran
Business Unit Leader,
Manufacturing, Telecom,
Retail and Consumer
Packaged Goods,
Diversified Businesses
Tasneem Lakdawalla
Capability Practice Leader
Finance and Accounting
Services
,
Manish Vora
Head of Sales, Asia Pacific
and Middle East region
Mike Garber
Global Head, Sales
and Marketing
John Westfield
Business Unit Leader,
Travel and Leisure;
Shipping and Logistics
Services
Anup Basrurkar
Business Unit Leader,
Banking and Financial
Services

8. India
USA
UK
Australia
Costa Rica
The Philippines
Poland
Romania
South Africa
Sri Lanka
UAE
Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, Vikhroli (West)
Mumbai 400 079
15 Exchange Place
Jersey City, New Jersey 07302
HPH3, Hyde Park Hayes
Millington Road, Hayes
Middlesex, UB3 4AZ
Darling Park, Tower 2, Level 20
201 Sussex Street
Sydney 2000
3rd Floor, Building H, Forum I
Business Park
Santa Ana, San Jose
1880 Building,
Eastwood City Cyberpark
Bagumbayan, Quezon City 1100
Luzycka Office Park
ul. Luzycka 6, Building B, 1st floor
81-537 Gdynia
Westgate Park, Building H1
24 Preciziei St.
Bucharest 062204
Knowledge Park 2
Heron Crescent, Century City
Cape Town, 8001
HNB Towers, Level 12
479, T B Jayah Mawatha
Colombo 10
3W 113
Dubai Airport Free Zone,
P O Box 54378,
Dubai
wns.com
For more information, please write to us at marketing@wns.com
* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how
certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only
those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
For a complete listing of all offices, please visit http://www.wns.com/Contact-Us/Locations.aspx