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@jennita
Building a High
Perfomance Community
Team
JENNIFER SABLE LOPEZ
#theinbounder
Ponencia en inglés - Ponte los
Building a High Performance
Community Team
Jennifer Sable Lopez
Director of Community at Moz
@jennita
Jennifer Sable López en The Inbounder
Jennifer Sable López en The Inbounder
Jennifer Sable López en The Inbounder
2011
2011
2012
2011
2012
2013
2011
2012
2013
2014
2011
2012
2013
2014
Today
Start with YOU
Understand your goals
@jennita #TheInbounder
Focus on your strengths
@jennita #TheInbounder http://mz.cm/1LlTfB3
Gallup StrengthFinder
@jennita #TheInbounder https://www.gallupstrengthscenter.com/
Gallup StrengthFinder
@jennita #TheInbounder
What? You’re a
manager… of
Community?!
Break up tasks by type
@jennita
Create a calendar
@jennita #TheInbounder
Create backups & train
@jennita #TheInbounder
Use this template
@jennita #TheInbounder
http://mz.cm/personaltasks
Take an actual
vacation
Use this process
with the team
Love/Like/Hate
@jennita #TheInbounder
Learn each person’s tasks
@jennita #TheInbounder
Painful process
caused this “hate”
Learn each person’s tasks
@jennita #TheInbounder
We found tasks
that weren’t
needed!
Discover openings
@jennita #TheInbounder
Discover openings
@jennita #TheInbounder
Someone out there
who *loves* this?
Break down team tasks
@jennita
Backups for EVERY task
@jennita #TheInbounder
Download this template
@jennita #TheInbounder
http://mz.cm/teambackup
Combine your strengths
@jennita #TheInbounder
Combine your strengths
@jennita #TheInbounder
Combine your strengths
@jennita #TheInbounder
Remember, as an
individual I was
0% Relationship
Building
Get your
job done
AND have
a life
Now you can
GROW the team
No budget?
Find someone internal!
What skillsets are needed?
@jennita
Remember these?
Too task focused?
@jennita
Too task focused?
@jennita
Continuous Process
@jennita #TheInbounder
Take all
these tasks
Check in
each
quarter
Make
necessary
changes
Do it all
again
q  Know yourself
q  Know yourself
q  Know the team
q  Know yourself
q  Know the team
q  Grow the team
Lay the foundation
Build your high
performing
Community team
Ø  Personal Task Worksheet
http://mz.cm/personaltasks
Ø  Team Backup Worksheet
http://mz.cm/teambackup
Ø  Gallup StrengthFinder Test
https://www.gallupstrengthscenter.com/
Resources
Jennifer Sable Lopez
Director of Community at Moz
@jennita
Thank You
GRACIAS
THANK YOU
#theinbounder
@jennita
JENNIFER SABLE LOPEZ

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