3. Where Real Work Gets Done
Clearvale is the social network for
business, where transparency and
accountability mean real work gets
done.
When applied to business processes,
working socially with Clearvale will
unlock sources of knowledge and speed
innovation; drive faster, more informed
decision making; and accelerate sales
cycles.
4. 1. Percentage of active network members
90
80
• Most basic indication 70
Why? of whether your
network is successful 60
50
40
30
• Trend towards 100%
20
• Dependent on nature
What is of the network
10
“good”? • Don’t be discouraged
by initial peak followed 0
by short-term decline
5. 2. Contribution per user
80
70
• We want 60
Why? contributors, not
just “lurkers” 50
40
30
20
• Steady increase
followed by 10
What is levelling off
“good”? • Work towards 0
defined target of
contribution
Create Comment Rate
6. 3. Most active users
• Identify
community
Why? champions
• Illustrate best
practices
What is • Active users
across a range
“good”? of departments
7. 4. Participation inequality
• A success network
needs to encourage
participation from as
Why? many people as
possible, not be
dominated by a few
individuals
• Upward trend
• For internal
What is network, 90% of
“good”? activity from >30%
users is good; <10% is Image credit: Christopher Allen
bad. http://www.flickr.com/photos/christophera
8. 5. Non-contribution
90
• A few very 80
active users can 70
Why? skew averages 60
and hide non-
50
contribution
40
30
20
10
What is
• Zero 0
“good”?
Percentage of active members
Percentage of active members not contributing
9. 6. Social reach
• Social networks are
Why? there to connect
people
• Dependent on role
• May be 50-100 or
What is higher
“good”? • Zero is bad; anything
below 3 is probably
bad
10. 7. Non-engagement
• Users with high
reach can skew
Why? average and
hide non-
engagement
What is
• Zero
“good”?
11. 8. Most valued users
• Recognise and reward
most respected
Why? members
• Illustrate best practices
No: 262
• Ideally from a range of
different departments
What is • Should intuitively
“good”? match subjective
opinion of most valued
Yes: 13638
users
12. 9. Most active communities/groups
• Identify
showcases
Why?
of best
practice
• Most active
What is communities
“good”? are focused
on real work
13. 10. Inter-group connectivity
• Understand how
well the objective
Why? of cross-team
communication is
being achieved
• Strong
What is connections
between
“good”? groups, not
isolated hubs
14. 10 thing you should measure
Connectivity Activity Popularity
Percentage of active
Social reach Most valued users
network members
Non-engagement Contribution per user
Most active
Most active users
communities/groups
Inter-group Participation
connectivity inequality
Non-contribution
15. Inform members of their progress
Connectivity
10
8
6
4
2
0
Popularity Activity
