This is the introduction to the Future of Retail Research Report from Webloyalty and Conlumino. The full report looks at the current economy, the future of the retail sector and ideas for getting customers attention over the next few years. You can view and download the full report for free on the Webloyalty website: http://www.webloyalty.co.uk/images/webloyalty_retail_research.pdf

1. The future of retail
Part 2: the supply picture
August 2013
Prepared for Webloyalty by Conlumino

2. The future of retail
The supply picture
Foreword
About this research
This research has been commissioned by Webloyalty to provide retailers with insights into the
opportunities and challenges they will face over the next five years. The research has been
delivered in two parts. This first part looked at the demand side of retail, understanding how
consumers and spending will look up to 2022. This second part explores the supply side of retail,
including the impact of structural change on the sector.
Webloyalty is a leading reward programme provider working with major online retailers to help
them build stronger, more profitable relationships with their customers. Through our membership
programmes, such as Complete Savings and Shopper Discounts & Rewards, we help our online
retail partners’ customers save hundreds of pounds a year while providing the partner with an
additional revenue stream. As well as incentivising customers to make repeat purchases at the
partner’s site, they can also earn cashback and get great deals on everything from fashion to
electronics to homeware at hundreds of top online stores.
Webloyalty was established in the UK in 2007 and has since expanded into France, Germany,
Spain, Italy, Ireland and Brazil.
Webloyalty
19 - 21 Great Portland Street
London W1W 8QB
United Kingdom
T. 020 7291 8720
F. 020 7291 8777
E. enquiries@webloyalty.co.uk
W. www.webloyalty.co.uk
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The future of retail: the supply picture
Prepared for Webloyalty by Conlumino
August 2013