A copy of the presentation from Integral UK's Mark Whitaker at the BIM Academny Event at Liverpool University on Post Occupancy Evaluation, BIM & Facilities Management

1. Post Occupancy Evaluation:
A means to an end?
Wednesday 26th February 2014

2. Outline
1.
An Introduction
2.
CSF – Common Sources of Frustration
3.
The S l ti
Th Solution – P t O
Post Occupancy Evaluations
E l ti
4.
Government Soft Landings Approach to P.O.E.
5.
The Role of the Facilities Management Industry

3. 2. Common Sources of Frustration
“I can never book a meeting room”
“The office is too noisy”
“The glare off my screen gives me a migraine”
“We are maintenance contractors, not (re)designers”
“I have to wait 1½ mins for the lift everyday at lunch”
“It is too hot in summer and too cold in winter
It
winter”

4. 3. Post Occupation: the Challenge?
or

5. POE – Aims?
Feedback
F db k on Building Performance in Use:
B ildi P f
i U

Has the Project Brief been met?
j

How successful i th workplace d li
H
f l is the
k l
delivered in supporting:
di
ti
 The needs of the occupying organisation
 The end user requirements

6. POE – How?
Interactive:

Questionnaires

Interviews

Workshops

7. POE – How?
Analytical:

Environmental Measurements

Space Management

Cost Analysis

8. The Solution?
Listen
Feedback
Reflect
Learn

9. 7 Key P.O.E. Steps
1.
Strategy – Identify Need
d
f
d
2.
Decide Issues to Address
3.
Define the Why & How
4.
Select Feedback Approach
5.
Collect Feedback
6.
Analyse & Report
7.
Action & Learn key recommendations

10. 4. Government Soft Landings - Policy
1.
Assets = reduce cost & improve performance
2.
GSL Lead & Golden Thread
3.
3
Manage Aftercare
4.
Post Operational Evaluation
5.
BIM= Data Management Tool

11. Government Soft Landings - Objective
BIM + GSL = Better Outcomes
To champion better outcomes for our built assets during the design &
construction stages through Government Soft Landings (GSL) powered by a
Building Information Model (BIM) to ensure value is achieved in the
operational lif
ti
l lifecycle of an asset.
l f
t

12. Government Soft Landings
P.O.E. = The Principle:
“Post Occupancy Evaluation to design/construction team and capture
lessons learnt to inform future projects will become part of standard
practice.
POE information will be stored on the asset information model”

13. Government Soft Landings
P.O.E. = S.E.E. Measures:

Functionality & Effectiveness (Social)

Environment ( Environment)

Cost (Economic)

14. Government Soft Landings
P.O.E. = The Future:

Standardisation for Methods of Measurement

15. 5. FM Industry – Driving Change

16. Key BIM Drivers

Allow us to be more proactive & l
All
t b
ti
less reactive i gaining f db k?
ti in i i feedback?

Facilities Management is a “People” not simply buildings business. Regular
feedback critical.

Compares required vs. actual outcomes
p
q

Creates a Standard Framework for measurement

Learning becomes a requirement

17. Conclusion
“Tell me and I forget, teach me and I may
Tell
remember, involve me and I learn.”
Benjamin Franklin
j i
kli

18. My details
E: mark.a.whittaker@integral.co.uk
M: 07764 840 694
T: @Whitbags
B: www.whitbagsinfm.wordpress.com