This is a discussion about knowledge management in both artifact and tacid approach and how SharePoint can be used to apply this. We will look at tools in sharepoint, how traditional approach and pervasive approach could be applied and lastly at clutural issues that needs to be overcome in moving to a more pervasive environment.

1. Knowledge Management
and SharePoint
Willem Burger
SharePoint Lead - Shoprite

2.  KM Areas to cover
 SharePoint and Knowledge Management
capabilities
 Storeportal and headoffice & learning
portal stories
 Our Knowledge Centre's SharePoint future
 Pervasive Knowledge Management in
SharePoint
 Cultural Issues and Adoption
Agenda

3.  Understand the application of information
and communication technologies in
knowledge management
◦ SharePoint is one platform to apply this.
 Understand the strategic importance of both
tacit and explicit knowledge
◦ SharePoint stores content and information created
mostly by people
◦ Tacit knowledge (people) connectors can be stored
in SharePoint. Challenges exist
Areas to cover

4. How SharePoint can help (dilbert)

5. SharePoint and Knowledge
Management capabilities

6. SharePoint in a nutshell

7. Place of
knowledge
artifact individual
structured Document Expert User
libraries Profile
Nature of
knowledge
Content Stores
Free flow
(i.e file
unstructured Collaboration
shares)
Enhanced knowledge content and time saving
When searching for content in Sharepoint
Knowledge quadrant

8. SharePoint: Document Properties
SharePoint Metadata

9. A Powerful Combination
SharePoint Taxonomy
•Many content types and formats •Methodical classification and
•Documents categorization
•Images / media •Controlled tagging vocabulary
•Wikis / blogs / discussions
•Faceted; multiple points of access
•People records
•Systematically governed
•Business data
•Events •Maps organizational knowledge
•Residing in a single system •Contextualizes content
•Created and managed through a •Improves search precision and recall
common process
•Facilitates information discovery
•Searchable through one search
engine
Findability  Actionability  Business value

10.  Reusable Columns that can be assigned to
multiple Lists and sites
 Useful for maintaining consistent metadata
 Available to all sites within a hierarchy
Power Tool: Site Columns

11.  Create content templates
 By audience or originator (e.g., Finance Documents, HR
Documents)
 By function or format (e.g., Analyst Report, Status Report)
 Pre-assign subsets of the taxonomy to specific Content Types
 Benefits:
 Consistency and relevance of metadata
 Improved findability and actionability
Power Tool: Content Types

12.  Managed metadata is a hierarchical collection of
centrally managed terms that you can define, and
then use as attributes for items.
 Terms and term sets
◦ A term is a word or a phrase that can be associated with an
item. (white, blue)
◦ A term set is a collection of related terms. (color)
◦ Global Terms (Across Site Collections) and Local Terms
(single Site Collection)
 Folksonomy
◦ A folksonomy is the classification that results when Web site
users collaboratively apply words, labels, or terms to
content on a site. (tag Cloud)
Power Tool: Managed metadata

13. Power Tool: Managed metadata

14. Power Tool: Managed metadata

16. Power Tool: Managed metadata

17.  Interests section
 Organization
 Tags and Notes (social)
 Content
 Colleagues
 Membership
 User Profile Properties (i.e. Office, Language,
County)
Powertool : My sites and user
profiles

19.  Blogs
◦ Personal sharing of information Tacit knowledge
 Forums
◦ Discussion Board (sharing and commenting)
 Wiki’s
◦ Team sites and quick building of content for
sharing purposes
Powertool Blogs and wiki’s

20.  Search helps people find the information they
need to get their jobs done. It provides
◦ intranet search,
◦ people search,
◦ and a platform to build search-driven applications
 It’s combines relevance, refinement, and
people
◦ Find Content Faster
◦ Help People Connect
Search

21.  Metadata-Driven Navigation
◦ Refiners (aka faceted search),tags etc
 People and Expertise Search
 Customize the Search Experience
 Microsoft FAST Search Server 2010 for
SharePoint
Search - features

23. Traditional Approach
Headoffice portal Storeportal and
stories - KM

24. Head office

25. Store Portal

27. Traditional Approach
Knowledge Learning

28. Public Information Sharing

29. DEMO

30.  Something old , something new,
something borrowed, something…
Our new approach

31. Head Office Storeportal
Central
Knowledge
Centre
Knowledge Centre's in SharePoint
tablets and mobile

32. Customers Employees Operations
Mobile
Business Systems
Mobile Audiences

33.  Spreading widely throughout an area or a group
of people, naturally
Create/Source Formalize/organize
• Anybody, • Taxonomy,
share,tools • folksonomy
Collaborate/feedback Distribute/consume
• Consumptions, Team, • Bubble up,
Refinement Pervasive • integrated day to day
Pervasive Knowledge Management

34. Pervasive Knowledge Management
in SharePoint

38. A known sample of informal and pervasive knowledge,
information sharing and collaboration platform –The
Internet
What does the internet provide that makes it a popular,
indispensable platform?
 vast collection of tools to access
 tools to post, share and consume information
 Blogs and forums allow users to post ideas and opinions,
involve professionals as well as informal experts
 Facebook ,twitter, LinkedIn (informed assumptions by
utilizing the taxonomy and metadata of the user’s profile)
 Search engines like Google (in time information and
knowledge, daily)
Everyday Pervasive Sample

39. Some thoughts on how organizations can overcome the cultural
issues and adoption roadblocks in their roadmap of moving from
traditional to pervasive knowledge management
 Focus on creating a pervasive environment within your
organization
 Focus on enabling the users with the right set of tools and
providing them in the right places
 Replicate the best of tools and applications on the internet in the
context of your organization
 Analyze and identify the incentives and benefits for users to
proactively use the tools
Cultural Issues and Adoption –
Some Thoughts.

40.  Cultures Question
◦ Am I forcing this onto a organization that is not ready for
Pervasive approach
◦ Do I have the buy in from the right people
◦ What benefit will the choice makers get
Cultural Issues and Adoption –
Some Thoughts.

41.  Analyze your organizations needs in terms of
pervasive knowledge management and learning
 How do you intend to use SharePoint in your
organization and what is the roadmap?
 Develop a Strategy for Pervasive KM & Learning for
your organization
 Build the framework and tools necessary to support
the strategy
Getting Started

42. Recap
&
QA
Willem Burger
SharePoint Lead – Shoprite
wburger@shoprite.co.za
thanks @willemburger