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HR for Start-Ups
Effective Human Resource Practices
            in Vietnam



                                     William Chin
                          Senior Manager, Staffing
                                  Qualcomm, Asia
Agenda


               • Current State of Human Resources
               • Towards a More Effective Approach
               • Practical Applications



                                        2
William Chin - Vietnam HR Practices
The State of Human Resources
                                                     un.                     Local executiv
                                      talent has beg                         leadership: co
                                                                                            es lack
                 ar for        uing hig
                                                   h                                        nference
    Vietnam’s wonomy and continn that more and
              ec
             wing           ea
                            ent m                                             Vietnamese chie
     The gro oreign investm g for talented                                    lack many qualit
                                                                                                f executive offic
                                                                                                                  ers (CEOs) still
             ff              in
     levels o loyers are look siness grow.                                    a company offic
                                                                                               ies required to b
                                                                                                                  e good leaders,
                p             u
      more em to help their b                   Net
                                       VietNam 08                             by the Masso G
                                                                                              ial told a recent
                                                                                                                conference held
               als
      individu                            July 20                                            roup in Ho Chi
                                                                                                               Minh City.
                                                                                                                  Thanh Nien,
                                                                                                                     July 2008




                                       the                                   Booming sectors, looming
                      hortag e biting e
              Skills s ine: conferenc                                        human resource shortage
                       l                   ietnam’s
              bottom               ent of V
                                     velopm           hi Minh
                                                                               Some hot sectors like finance, banking
                           n omic de anoi and Ho C e of                        and hi-tech are facing a human resource
                 The eco st cities, H          a shorta
                                                        g                      shortage.
                 tw o big ge           back by
                                    ld
                            eing he                    Thanh N 008
                                                                  ien,                                       Thanh Nien,
                  City, is b rkers                        A pril 2                                             April 2008
                             o
                  skilled w


                                                                         3
William Chin - Vietnam HR Practices
Talent Availability
                                                                        '()*+,&


                                                                   ;+</3.+/&=quot;4.+(44
                                             !quot;##$%&                                 &
                                                                  >+?(49)(+9&@83690
                                                                                      &

                                       G*B1&E(B0+.B*$&*+,
                                                         &
                                       7*+*/()(+9&!1.$$          5(6&7*81(9&:$*%(
                                                        4&                          84&

                                       -./0&2A#(B9*C3+4&
                                        *+,&D*49<E8*B1&            -./0$%&!1.$$(,&
                                           F*8((84&              2)#$3%((4&5((,(
                                                                                   ,   &




                                                             4
William Chin - Vietnam HR Practices
Present Day HR Practices


               • Scramble for Talent
               • Outbid the Competitor
               • Poor Talent Management



                                      5
William Chin - Vietnam HR Practices
Toward a More
                            Effective Approach
                                      3 Broad Principles




                                              6
William Chin - Vietnam HR Practices
A Winning Platform

                                      Employee            Employer

                                Personal Success        Business Success


                             Join Top Companies         Seeking Top Talent


                                      Mentors and         Training and
                                       Coaches            Development


William Chin - Vietnam HR Practices
                                                    =
                                                    7
Hire for Talent

                                                   •Passion
                                                   •Motivation
                                                   •Creativity
                                                   •Scale

      •Seniority
      •Management
      •Leadership
      •Strategic
                                             8
William Chin - Vietnam HR Practices
Leadership Involvement

                                       0quot;1&2$3#*'
                                                                                    • Leadership
             0quot;4)&5='B'
             0quot;1%*#$3%#'
                                                              -#,quot;&.$quot;4'
                                                                 )#5'                visibility and
                                                              !quot;/quot;13%#'
                                                                                     hands-on
                                         !quot;#$%&'
                                      ()#)*quot;+quot;#,'
                                                                                     involvement
                                      -#.%/.quot;+quot;#,'
                                                                     6quot;4'
        7+8/%9quot;quot;'
                                                                   7+8/%9quot;quot;'

                                                                                    • Running the
       7#*)*quot;+quot;#,'
                                                                  :&$quot;#,)3%#'



                                                                                     business is
                       ?&)$#$#*')#5'
                       @quot;.quot;/%8+A,'
                                                       ;%<'
                                                    !)3=>)13%#'                      HR



                                                                                9
William Chin - Vietnam HR Practices
Strategic Framework


               • A win-win proposition for both employee
                       and employer

               • 80/20 rule - hiring for talent
               • Don’t be an absentee parent - leadership
                       involvement required


                                        10
William Chin - Vietnam HR Practices
Practical Applications




                                      11
William Chin - Vietnam HR Practices
Recruiting for Talent

                                                 +G-.01-%
                                                                                                   @'A-<:%2.#/0<D%
    !!quot;#$%&#'()*%                                F-:3#)*%           !!>-$%HIJ%
    !!+,-./01-%2-'(.3%                                              !!K1-(*-'*%2:/)-<:%
                                      !!+86A#=--%7-B-(('A%           EA/8<?%L(#/6%         !!2-8?<'(*%
    !!4-5*6'6-(%
                                      !!&/*?<-**%4-:5#(C?<D%                               !!;#86-001-%+1-<:*%
    !!7-*/8-%9':'$'*-%
                                      !!E**#.?'0#<%F--0<D*%                                !!2:/)-<:%M<:-(<*3?6*%
    !!;#86'<=%>-$*?:-%

                                                                               +8-(D?<D%
                   @(')?0#<'A%
                                                                               F-:3#)*%




                                                               12
William Chin - Vietnam HR Practices
Recruitment Channels




                                      13
William Chin - Vietnam HR Practices
Business Networking




                                      14
William Chin - Vietnam HR Practices
Overseas Diaspora




                                          15
William Chin - Vietnam HR Practices
Vietnam’s Own Backyard




                                      16
William Chin - Vietnam HR Practices
Innovative Approaches




                                      17
William Chin - Vietnam HR Practices
Internship Programs




                                        18
William Chin - Vietnam HR Practices
Values and Culture
                                             -./&'/&'0.1'
                                             +.%1'2quot;3%'
                                             /('+.%'4,&+'
                                                5#quot;2%'




                                             !quot;#$%&'
                                              quot;()'
                                             *$#+$,%'


                                              -./&'6/()&'
                                                5%75#%'
                                               +78%+.%,'

                                                 19
William Chin - Vietnam HR Practices
Talent Acquisition and
       Development

• Common and innovative sourcing
  channels

• Opportunities to hand-pick staff
• Development by focusing on the soft-skills
• Bring organization culture to life
Day to Day Issues




                                      21
William Chin - Vietnam HR Practices
Typical Topics...

                      English
                    Proficiency




                                        Career
                                      Development


                                                    22
William Chin - Vietnam HR Practices
Start-up HR


                           Understand labor laws           Have well documented
                             and labor unions                   HR policies


                                                              Communicate,
                            Stay well within ethics            communicate,
                            and integrity practices          and communicate
                                                              one more time



                                                      23
William Chin - Vietnam HR Practices
Blog




                   http://asiarecruitingtidbits.blogspot.com



                                       24
William Chin - Vietnam HR Practices
Question & Answer



                                      25
William Chin - Vietnam HR Practices
Human Resources Practices in Vietnam

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Human Resources Practices in Vietnam

  • 1. HR for Start-Ups Effective Human Resource Practices in Vietnam William Chin Senior Manager, Staffing Qualcomm, Asia
  • 2. Agenda • Current State of Human Resources • Towards a More Effective Approach • Practical Applications 2 William Chin - Vietnam HR Practices
  • 3. The State of Human Resources un. Local executiv talent has beg leadership: co es lack ar for uing hig h nference Vietnam’s wonomy and continn that more and ec wing ea ent m Vietnamese chie The gro oreign investm g for talented lack many qualit f executive offic ers (CEOs) still ff in levels o loyers are look siness grow. a company offic ies required to b e good leaders, p u more em to help their b Net VietNam 08 by the Masso G ial told a recent conference held als individu July 20 roup in Ho Chi Minh City. Thanh Nien, July 2008 the Booming sectors, looming hortag e biting e Skills s ine: conferenc human resource shortage l ietnam’s bottom ent of V velopm hi Minh Some hot sectors like finance, banking n omic de anoi and Ho C e of and hi-tech are facing a human resource The eco st cities, H a shorta g shortage. tw o big ge back by ld eing he Thanh N 008 ien, Thanh Nien, City, is b rkers A pril 2 April 2008 o skilled w 3 William Chin - Vietnam HR Practices
  • 4. Talent Availability '()*+,& ;+</3.+/&=quot;4.+(44 !quot;##$%& & >+?(49)(+9&@83690 & G*B1&E(B0+.B*$&*+, & 7*+*/()(+9&!1.$$ 5(6&7*81(9&:$*%( 4& 84& -./0&2A#(B9*C3+4& *+,&D*49<E8*B1& -./0$%&!1.$$(,& F*8((84& 2)#$3%((4&5((,( , & 4 William Chin - Vietnam HR Practices
  • 5. Present Day HR Practices • Scramble for Talent • Outbid the Competitor • Poor Talent Management 5 William Chin - Vietnam HR Practices
  • 6. Toward a More Effective Approach 3 Broad Principles 6 William Chin - Vietnam HR Practices
  • 7. A Winning Platform Employee Employer Personal Success Business Success Join Top Companies Seeking Top Talent Mentors and Training and Coaches Development William Chin - Vietnam HR Practices = 7
  • 8. Hire for Talent •Passion •Motivation •Creativity •Scale •Seniority •Management •Leadership •Strategic 8 William Chin - Vietnam HR Practices
  • 9. Leadership Involvement 0quot;1&2$3#*' • Leadership 0quot;4)&5='B' 0quot;1%*#$3%#' -#,quot;&.$quot;4' )#5' visibility and !quot;/quot;13%#' hands-on !quot;#$%&' ()#)*quot;+quot;#,' involvement -#.%/.quot;+quot;#,' 6quot;4' 7+8/%9quot;quot;' 7+8/%9quot;quot;' • Running the 7#*)*quot;+quot;#,' :&$quot;#,)3%#' business is ?&)$#$#*')#5' @quot;.quot;/%8+A,' ;%<' !)3=>)13%#' HR 9 William Chin - Vietnam HR Practices
  • 10. Strategic Framework • A win-win proposition for both employee and employer • 80/20 rule - hiring for talent • Don’t be an absentee parent - leadership involvement required 10 William Chin - Vietnam HR Practices
  • 11. Practical Applications 11 William Chin - Vietnam HR Practices
  • 12. Recruiting for Talent +G-.01-% @'A-<:%2.#/0<D% !!quot;#$%&#'()*% F-:3#)*% !!>-$%HIJ% !!+,-./01-%2-'(.3% !!K1-(*-'*%2:/)-<:% !!+86A#=--%7-B-(('A% EA/8<?%L(#/6% !!2-8?<'(*% !!4-5*6'6-(% !!&/*?<-**%4-:5#(C?<D% !!;#86-001-%+1-<:*% !!7-*/8-%9':'$'*-% !!E**#.?'0#<%F--0<D*% !!2:/)-<:%M<:-(<*3?6*% !!;#86'<=%>-$*?:-% +8-(D?<D% @(')?0#<'A% F-:3#)*% 12 William Chin - Vietnam HR Practices
  • 13. Recruitment Channels 13 William Chin - Vietnam HR Practices
  • 14. Business Networking 14 William Chin - Vietnam HR Practices
  • 15. Overseas Diaspora 15 William Chin - Vietnam HR Practices
  • 16. Vietnam’s Own Backyard 16 William Chin - Vietnam HR Practices
  • 17. Innovative Approaches 17 William Chin - Vietnam HR Practices
  • 18. Internship Programs 18 William Chin - Vietnam HR Practices
  • 19. Values and Culture -./&'/&'0.1' +.%1'2quot;3%' /('+.%'4,&+' 5#quot;2%' !quot;#$%&' quot;()' *$#+$,%' -./&'6/()&' 5%75#%' +78%+.%,' 19 William Chin - Vietnam HR Practices
  • 20. Talent Acquisition and Development • Common and innovative sourcing channels • Opportunities to hand-pick staff • Development by focusing on the soft-skills • Bring organization culture to life
  • 21. Day to Day Issues 21 William Chin - Vietnam HR Practices
  • 22. Typical Topics... English Proficiency Career Development 22 William Chin - Vietnam HR Practices
  • 23. Start-up HR Understand labor laws Have well documented and labor unions HR policies Communicate, Stay well within ethics communicate, and integrity practices and communicate one more time 23 William Chin - Vietnam HR Practices
  • 24. Blog http://asiarecruitingtidbits.blogspot.com 24 William Chin - Vietnam HR Practices
  • 25. Question & Answer 25 William Chin - Vietnam HR Practices