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Webinar:
The Google Display Network:
How, When & Why to Use It

Larry Kim, WordStream
Sher Khan, Google
February 26, 2013




                              CONFIDENTIAL – DO NOT DISTRIBUTE   1
Today’s Agenda


• The Display Advertising Landscape
• Role of Display Advertising in Purchase Cycle
• Case Study: Remarketing on the Google Display
  Network




                                                  2
Take Part in Live Blogging on Twitter / Google+


•   Include the hashtag #gdnwebinar in your Google+ status
    updates,Twitter tweets,, etc.




                                                             3
Speaker Introductions #gdnwebinar


• Larry Kim
   – Founder, CTO, WordStream, Inc.
   – Been doing PPC & SEO for 10 Years!
   – Today we’re an industry-leading provider of a
     PPC Management Platform and Keyword
     Research Tools


• Sher Khan
   – Strategic Partner Manager, Google




                                                     4
Let’s learn a little about you….




                         CONFIDENTIAL – DO NOT DISTRIBUTE   5
Poll Question 1: How much time do you spend
doing PPC work every week? #gdnwebinar

a) I'm supposed to do work in my PPC account every
   week?
b) < 1 hour / week
c) 1-10 hours / week
d) 10-39 hours / week
e) +40 Hours / week - it's my full time job!




                                                     6
Poll Question 2: Are you Advertising on the Google
Display Network? #gdnwebinar

a) What’s the Google Display Network?
b) I tried in the past, but am not using the Google Display
   Network right now.
c) Yes. I am currently Advertising on the Google Display
   Network!




                                                              7
The Display Landscape

The Role of Display in the Purchase Cycle

Case Study




                                        Google Confidential and Proprietary   8
#1 network reach in the US
 92% reach across millions of sites, videos and devices

                                                                                 Display Network


                    Adsense publisher                                Doubleclick ad                            Google O&O
                    network                                          exchange                                  properties

                   • 204M visitors/month                           • Hundreds of premium                       YouTube
                   • 92% of U.S. internet users                      publishers, with hundreds of              • 108M U.S. visitors/month
                                                                     millions of ad placements
                   • 317B impressions/month                          available every day                       • 1B+ video views/day
                   • Hundreds of comScore                                                                      • 2nd largest search engine
                     1000 sites                                                                                • 5% of all online time spent
                                                                                                               Google sites
                                                                                                               • Finance 3.1M
                                                                                                                 visitors/month
                                                                                                               • Blogger 8.1M
                                                                                                                 visitors/month




                     Sites                 Feeds                    Games                       Social media          Video               Mobile


Sources: comScore media metrix report, oct 2011, Google ad planner, internal Google analysis,                                     Google Confidential and Proprietary   9
Display Network

 Right person                                                 Right time                        Right message

 • Target a custom segment                                   Layer contextual targeting         • Customize creative
   base on specific                                          on top of audience                   based on user behavior,
   demographics, lifestyle,                                  targeting to reach users in          interests or
   psychographics and                                        the right mind set                   demographics
   behavior data                                             • Topic targeting                  • Rich media drives user
 • Reach qualified based on                                  • Keyword contextual                 engagement and recall
   interests and intent to                                     targeting
   purchase
                                                             • Placement targeting
 • Engage past site visitors
   with remarketing




          At scale: 92% reach of U.S. Internet users - 204m visitors/month
Sources: comScore media metrix report, oct 2011, Google ad planner, internal Google analysis,            Google Confidential and Proprietary   10
Customers consider, evaluate & advocate online
 95% of time online is spent on content where display can reach
 users
                                                                                                                                   Search
                                                                                                                                   5%
  Your audience spends 95% of its
  time on the web reading and
  engaging with news sites, blogs,
  general interest sites, social
  networks, email and so on….


                                                                                                          Everything else
  ….the display network reaches                                                                           95%
  these users, placing ads across
  millions of publisher sites in
  addition to YouTube and Gmail.




Source: Internet Activity Index (IAI) by the Online Publishers Association (OPA); Report for March 2009. http://www.online-
publishers.org/page.php/prmID/421                                                                                             Google Confidential and Proprietary   11
The Display Landscape

The Role of Display in the Purchase Cycle

Case Study




                                        Google Confidential and Proprietary   12
Today’s customer moves through phases
Display plays an important role at each phase of the purchase cycle

  Customer purchase funnel                 GDN features

          Awareness                               Contextual Targeting


                                                Audience Engagement
            Interest
                                                     Interest category /
                                                 similar users targeting
         Consideration
                                            Intent interest, remarketing


           Purchase                                   Display + search




                                                             Google Confidential and Proprietary   13
Awareness        Interest                          Purchase
                                                                                         Consideration




Do people in your target audience recognize that
you advertised online recently?
Perception and recent touch points are critical

                                                Right message
          Awareness                               (Creative)


            Interest


                                                 Video                 Image

         Consideration


                                               Rich media            Expandables
           Purchase

                           The Google Display Network supports an expanding list of ad
                           formats that you can choose from including text ads as well



                                                                               Google Confidential and Proprietary     14
Awareness   Interest                          Purchase
                                                                        Consideration




Keyword contextual targeting
Relevant sites based on keywords you chose

                                    How it works?
                                    You’re advertising green cleaning
                                    solutions, a highly relevant product
                                    for this reader

                                    Our technology matches your ad
                                    based on the keywords on this
                                    page

                                    Relevant ad is served precisely as
                                    the user is reading the page

    Thousands of times every second, across the web

                                                              Google Confidential and Proprietary     15
Targeting customers when they’re evaluating
Active period where brands are added or subtracted



          Awareness

                                    The Google Display Network
           Interest                 combines the best contextual and
                                    audience targeting in the world
                                    with the scale of reaching 92% of
                                    US internet users
        Consideration



          Purchase




                                                         Google Confidential and Proprietary   16
Awareness   Interest                          Purchase
                                                                            Consideration




Placement targeting
Select sites to target with your message


                                           • Serve ads to consumers based
            Mike’s Fishing Blog              on specific sites
                                             on the Google Display Network
        ----                 your ad
                              here         • Machine Learning Technology
        _______
                                             understands the meaning of a
        __
        _______
                                             page
        __
        _______
        ___




                                                                  Google Confidential and Proprietary     17
Awareness   Interest                          Purchase
                                                                        Consideration




Demographic Targeting
Locate your best prospects based on age and gender

                                         Extend
                                         your brand reach within a
                                         demographic
                 65+
                                         Customize
                                         creative for various
                                         demographic groups

                                         Exclude
                                         certain groups
                                         from campaigns

                                         Combine
                                         with other targeting to reach
                                         even more specific audiences



                                                              Google Confidential and Proprietary     18
Awareness          Interest                          Purchase
                                                                                   Consideration




Topic Targeting: relevant reach at scale
Alternative to selecting individual sites. Google has categorised
thousands of sites and pages for you.

  Choose from over 1700                    40+ auto sub-categories
  topics or sub topics, like                       luxury auto sites
                                                     automotive: BMW
  travel or insurance, to                            automotive: Lexus
                                                     automotive: Mercedes-Benz
  achieve easy-to-scale
  reach across relevant, pre-              20+ travel sub-categories
                                                   personal travel sites
  categorized sites
                                                     travel: adventure travel
                                                     travel: air travel
                                                     travel: vacation destinations



  Topics work together with                20+ shopping sub-categories
                                                   luxury goods
  placements, so you                                 shopping: luxury goods
  can target 'sports' on the                         shopping: gems and jewelry

  newyorktimes.com                         20+ sports sub-categories
                                                   golf sites
                                                     sports: golf

                                                                         Google Confidential and Proprietary     19
Awareness   Interest                          Purchase
                                                                                Consideration




Interest categories
Target users interested in specific content. Google analyses the
websites a user visits over a period of time and recognises people’s
interests.
   Big                                 Smart
   • 1000+ interest categories         • Sophisticated blend of overall
   • 100 billion impressions monthly     interests, recent session and
                                         current page
   • 500m+ daily internet users
   • all ad formats




                                                                      Google Confidential and Proprietary     20
Audience & behavioral data reaches qualified
 prospects
 Remarketing and demographic & interest category targeting drive ROI

                        Awareness
                                                                                Remarketing can
                                                                                engage past
                                                                                site visitors
                          Interest



                                         Users who have visited your web site
                       Consideration

                                                                                Interest category and
                                                                                demographic targeting
                         Purchase                                               can reach more
                                                                                qualified customers

                                       Men 18-34 Shopping     Sports   Automobile


* 2010 Google study.                                                                Google Confidential and Proprietary   21
Awareness    Interest                          Purchase
                                                                 Consideration




  Re-engage with previous visitors
                                                                   -    X


                                                 Your Site
  96%
  of people who visit a website
  leave without completing
  the actions marketers want
  them to take


  70%
   of people abandon their
   shopping cart without                         Your Ad
   completing a purchase



Forrester 2010
                                                       Google Confidential and Proprietary     22
Awareness   Interest                          Purchase
                                                                             Consideration




Remarketing
Engage past site visitors & convince on-the-fence customers to convert




    Users who have        Find those consumers across                     Bring them
  visited your web site             the web                              back to your
                                                                           website




                                                                   Google Confidential and Proprietary     23
Awareness        Interest                          Purchase
                                                                                                        Consideration




1. Reachmore users
    Reach                           2. Reach them frequently
                                       Frequency                            3.On various pages
                                                                               Diversity

 Of the typical remarketing          Reach them on between                    As they visit 20 or more pages
 audience, find                                                               on a typical day across




             84%                           10-18 days                                     5-10 sites
                  …within a month          … or more out of the month                         … of which all pages and
                                                                                         sites have ad space available
                                                                                    to Google Display Network buyers


                                                                                              Google Confidential and Proprietary     24
Awareness     Interest                          Purchase
                                                                         Consideration




Remarketing performance


  From our 2010 study, the typical account gets:



 28 %              51 %                                 52 %
 lower CPA         higher conversion rate               higher CTR


  …on remarketing compared to rest of display



                                                               Google Confidential and Proprietary     25
Awareness         Interest                          Purchase
                                                                                                                                                      Consideration




 Targeting customers when they’re in-market
 Search and shopping cart activity are strong signals of intent


                                                                                                                                 Remarketing can engage
                           Awareness                                                                                             shopping cart abandoners

                                                                                                                                 Studies show remarketing
                                                                                 Users who abandoned the                         drives 51% higher
                              Interest                                            shopping cart process                          conversions*



                                                                             Search            Search+display
                        Consideration
                                                                      40%
                                                                      30%                                                        Combining display with
                                                                      20%                                                        search drives purchase
                            Purchase                                                                                             intent by an
                                                                      10%                                                        incremental 7 points**
                                                                        0%
                                                                                   Likelihood to purchase

*2010 Google study.
** Iprospect & comscore real branding implications of digital media - aug’11. Share of exposed respondents who answered affirmative.        Google Confidential and Proprietary     26
INSERT BRADS SLIDES HERE
                          Case Study:
•   INSERT BRAD’S SLIDES HERE WordStream
                          How
                          uses the Google
                          Display Network
                          & Remarketing




                             CONFIDENTIAL – DO NOT DISTRIBUTE   27
Case Study: How WordStream Uses Remarketing + GDN


•   About WordStream and our Advertising Goals
•   Making the Case for Remarketing + GDN
•   Our Approach
•   The Results!




                                                    28
Our Primary Goal for PPC Advertising: Lead Generation




                                               Drive visitors via PPC, SEO, Social
         Traffic Generation Activities         Media Marketing, Blogging, Email
                                               Marketing, etc.

                                            Drive to our AdWords Grader, PPC
                Offer Sign Up               Advisor Trial, or White Paper.


                                         Site visitor remarketing drives 51%
              Customer Signup            higher conversions




    Key Challenge: The Conversion Rate from Website Visitor to Offer Sign up is in the
    mid single digits. Most of the time, visitors do not sign up for an offer.




                                                                                         29
The Case for Remarketing on GDN




• Opportunity:
  – Can we increase repeat visitor rates?
  – Can we target abandoners and turn them into leads?



                                                         30
Audience Definition Strategy




• We Defined 4 Audiences


                               31
Our Ads




          32
Our GDN + Remarketing Campaign Today


• Impressions: 20 Million Ad Impressions / Month
• Avg. Click Through Rate: 0.2%
• Cost Per Lead
   – For Remarketing Campaigns: 10% Less than our CPA
     for Google Search
   – For Managed Placement Campaigns: +20% higher
     than Google Search Campaigns




                                                    33
Our Account Today (Continued)


• Site Repeat Visitors: From 20.76% -> 28.89%
• Spend: Approximately 40% of our AdWords Budget
  goes to GDN (This is High. Typically 15-20%)




                                                   34
Impact on Brand Recall
Case Study Summary


• GDN + Remarketing Highly Effective Funnel
  Optimization Tool
• Drives conversions (Leads) at attractive CPA while
  improving Brand Recall!
• Worth the effort!




                                                       36
Remarketing Checklist


 Install remarketing tag on your website
 Define campaign strategies based on specific
  marketing objectives e.g. target shopping cart drop
  outs, visits to the main homepage, etc.
 Create Ads (display ads + text ads)
 Adjust Bids
 Optimize performance




                                                        37
Poll Question 3: Are you interested in help with
Remarketing?

Would you like to learn about how WordStream
can help you get started with Remarketing?
   a) Yes!
   b) No Thanks.




                                                   38
Your Questions

 Thank you for attending: The Google Display Network: How, When
 & Why to Use It #gdnwebinar
 Learn about our services!
  http://www.wordstream.com/remarketing-services

 Or contact us directly:




                             Larry Kim
                             lkim@wordstream.com
                             http://twitter.com/larrykim




                                                                  39

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The Google Display Network: How, When and Why to Use It [Webinar]

  • 1. Webinar: The Google Display Network: How, When & Why to Use It Larry Kim, WordStream Sher Khan, Google February 26, 2013 CONFIDENTIAL – DO NOT DISTRIBUTE 1
  • 2. Today’s Agenda • The Display Advertising Landscape • Role of Display Advertising in Purchase Cycle • Case Study: Remarketing on the Google Display Network 2
  • 3. Take Part in Live Blogging on Twitter / Google+ • Include the hashtag #gdnwebinar in your Google+ status updates,Twitter tweets,, etc. 3
  • 4. Speaker Introductions #gdnwebinar • Larry Kim – Founder, CTO, WordStream, Inc. – Been doing PPC & SEO for 10 Years! – Today we’re an industry-leading provider of a PPC Management Platform and Keyword Research Tools • Sher Khan – Strategic Partner Manager, Google 4
  • 5. Let’s learn a little about you…. CONFIDENTIAL – DO NOT DISTRIBUTE 5
  • 6. Poll Question 1: How much time do you spend doing PPC work every week? #gdnwebinar a) I'm supposed to do work in my PPC account every week? b) < 1 hour / week c) 1-10 hours / week d) 10-39 hours / week e) +40 Hours / week - it's my full time job! 6
  • 7. Poll Question 2: Are you Advertising on the Google Display Network? #gdnwebinar a) What’s the Google Display Network? b) I tried in the past, but am not using the Google Display Network right now. c) Yes. I am currently Advertising on the Google Display Network! 7
  • 8. The Display Landscape The Role of Display in the Purchase Cycle Case Study Google Confidential and Proprietary 8
  • 9. #1 network reach in the US 92% reach across millions of sites, videos and devices Display Network Adsense publisher Doubleclick ad Google O&O network exchange properties • 204M visitors/month • Hundreds of premium YouTube • 92% of U.S. internet users publishers, with hundreds of • 108M U.S. visitors/month millions of ad placements • 317B impressions/month available every day • 1B+ video views/day • Hundreds of comScore • 2nd largest search engine 1000 sites • 5% of all online time spent Google sites • Finance 3.1M visitors/month • Blogger 8.1M visitors/month Sites Feeds Games Social media Video Mobile Sources: comScore media metrix report, oct 2011, Google ad planner, internal Google analysis, Google Confidential and Proprietary 9
  • 10. Display Network Right person Right time Right message • Target a custom segment Layer contextual targeting • Customize creative base on specific on top of audience based on user behavior, demographics, lifestyle, targeting to reach users in interests or psychographics and the right mind set demographics behavior data • Topic targeting • Rich media drives user • Reach qualified based on • Keyword contextual engagement and recall interests and intent to targeting purchase • Placement targeting • Engage past site visitors with remarketing At scale: 92% reach of U.S. Internet users - 204m visitors/month Sources: comScore media metrix report, oct 2011, Google ad planner, internal Google analysis, Google Confidential and Proprietary 10
  • 11. Customers consider, evaluate & advocate online 95% of time online is spent on content where display can reach users Search 5% Your audience spends 95% of its time on the web reading and engaging with news sites, blogs, general interest sites, social networks, email and so on…. Everything else ….the display network reaches 95% these users, placing ads across millions of publisher sites in addition to YouTube and Gmail. Source: Internet Activity Index (IAI) by the Online Publishers Association (OPA); Report for March 2009. http://www.online- publishers.org/page.php/prmID/421 Google Confidential and Proprietary 11
  • 12. The Display Landscape The Role of Display in the Purchase Cycle Case Study Google Confidential and Proprietary 12
  • 13. Today’s customer moves through phases Display plays an important role at each phase of the purchase cycle Customer purchase funnel GDN features Awareness Contextual Targeting Audience Engagement Interest Interest category / similar users targeting Consideration Intent interest, remarketing Purchase Display + search Google Confidential and Proprietary 13
  • 14. Awareness Interest Purchase Consideration Do people in your target audience recognize that you advertised online recently? Perception and recent touch points are critical Right message Awareness (Creative) Interest Video Image Consideration Rich media Expandables Purchase The Google Display Network supports an expanding list of ad formats that you can choose from including text ads as well Google Confidential and Proprietary 14
  • 15. Awareness Interest Purchase Consideration Keyword contextual targeting Relevant sites based on keywords you chose How it works? You’re advertising green cleaning solutions, a highly relevant product for this reader Our technology matches your ad based on the keywords on this page Relevant ad is served precisely as the user is reading the page Thousands of times every second, across the web Google Confidential and Proprietary 15
  • 16. Targeting customers when they’re evaluating Active period where brands are added or subtracted Awareness The Google Display Network Interest combines the best contextual and audience targeting in the world with the scale of reaching 92% of US internet users Consideration Purchase Google Confidential and Proprietary 16
  • 17. Awareness Interest Purchase Consideration Placement targeting Select sites to target with your message • Serve ads to consumers based Mike’s Fishing Blog on specific sites on the Google Display Network ---- your ad here • Machine Learning Technology _______ understands the meaning of a __ _______ page __ _______ ___ Google Confidential and Proprietary 17
  • 18. Awareness Interest Purchase Consideration Demographic Targeting Locate your best prospects based on age and gender Extend your brand reach within a demographic 65+ Customize creative for various demographic groups Exclude certain groups from campaigns Combine with other targeting to reach even more specific audiences Google Confidential and Proprietary 18
  • 19. Awareness Interest Purchase Consideration Topic Targeting: relevant reach at scale Alternative to selecting individual sites. Google has categorised thousands of sites and pages for you. Choose from over 1700 40+ auto sub-categories topics or sub topics, like luxury auto sites automotive: BMW travel or insurance, to automotive: Lexus automotive: Mercedes-Benz achieve easy-to-scale reach across relevant, pre- 20+ travel sub-categories personal travel sites categorized sites travel: adventure travel travel: air travel travel: vacation destinations Topics work together with 20+ shopping sub-categories luxury goods placements, so you shopping: luxury goods can target 'sports' on the shopping: gems and jewelry newyorktimes.com 20+ sports sub-categories golf sites sports: golf Google Confidential and Proprietary 19
  • 20. Awareness Interest Purchase Consideration Interest categories Target users interested in specific content. Google analyses the websites a user visits over a period of time and recognises people’s interests. Big Smart • 1000+ interest categories • Sophisticated blend of overall • 100 billion impressions monthly interests, recent session and current page • 500m+ daily internet users • all ad formats Google Confidential and Proprietary 20
  • 21. Audience & behavioral data reaches qualified prospects Remarketing and demographic & interest category targeting drive ROI Awareness Remarketing can engage past site visitors Interest Users who have visited your web site Consideration Interest category and demographic targeting Purchase can reach more qualified customers Men 18-34 Shopping Sports Automobile * 2010 Google study. Google Confidential and Proprietary 21
  • 22. Awareness Interest Purchase Consideration Re-engage with previous visitors - X Your Site 96% of people who visit a website leave without completing the actions marketers want them to take 70% of people abandon their shopping cart without Your Ad completing a purchase Forrester 2010 Google Confidential and Proprietary 22
  • 23. Awareness Interest Purchase Consideration Remarketing Engage past site visitors & convince on-the-fence customers to convert Users who have Find those consumers across Bring them visited your web site the web back to your website Google Confidential and Proprietary 23
  • 24. Awareness Interest Purchase Consideration 1. Reachmore users Reach 2. Reach them frequently Frequency 3.On various pages Diversity Of the typical remarketing Reach them on between As they visit 20 or more pages audience, find on a typical day across 84% 10-18 days 5-10 sites …within a month … or more out of the month … of which all pages and sites have ad space available to Google Display Network buyers Google Confidential and Proprietary 24
  • 25. Awareness Interest Purchase Consideration Remarketing performance From our 2010 study, the typical account gets: 28 % 51 % 52 % lower CPA higher conversion rate higher CTR …on remarketing compared to rest of display Google Confidential and Proprietary 25
  • 26. Awareness Interest Purchase Consideration Targeting customers when they’re in-market Search and shopping cart activity are strong signals of intent Remarketing can engage Awareness shopping cart abandoners Studies show remarketing Users who abandoned the drives 51% higher Interest shopping cart process conversions* Search Search+display Consideration 40% 30% Combining display with 20% search drives purchase Purchase intent by an 10% incremental 7 points** 0% Likelihood to purchase *2010 Google study. ** Iprospect & comscore real branding implications of digital media - aug’11. Share of exposed respondents who answered affirmative. Google Confidential and Proprietary 26
  • 27. INSERT BRADS SLIDES HERE Case Study: • INSERT BRAD’S SLIDES HERE WordStream How uses the Google Display Network & Remarketing CONFIDENTIAL – DO NOT DISTRIBUTE 27
  • 28. Case Study: How WordStream Uses Remarketing + GDN • About WordStream and our Advertising Goals • Making the Case for Remarketing + GDN • Our Approach • The Results! 28
  • 29. Our Primary Goal for PPC Advertising: Lead Generation Drive visitors via PPC, SEO, Social Traffic Generation Activities Media Marketing, Blogging, Email Marketing, etc. Drive to our AdWords Grader, PPC Offer Sign Up Advisor Trial, or White Paper. Site visitor remarketing drives 51% Customer Signup higher conversions Key Challenge: The Conversion Rate from Website Visitor to Offer Sign up is in the mid single digits. Most of the time, visitors do not sign up for an offer. 29
  • 30. The Case for Remarketing on GDN • Opportunity: – Can we increase repeat visitor rates? – Can we target abandoners and turn them into leads? 30
  • 31. Audience Definition Strategy • We Defined 4 Audiences 31
  • 32. Our Ads 32
  • 33. Our GDN + Remarketing Campaign Today • Impressions: 20 Million Ad Impressions / Month • Avg. Click Through Rate: 0.2% • Cost Per Lead – For Remarketing Campaigns: 10% Less than our CPA for Google Search – For Managed Placement Campaigns: +20% higher than Google Search Campaigns 33
  • 34. Our Account Today (Continued) • Site Repeat Visitors: From 20.76% -> 28.89% • Spend: Approximately 40% of our AdWords Budget goes to GDN (This is High. Typically 15-20%) 34
  • 35. Impact on Brand Recall
  • 36. Case Study Summary • GDN + Remarketing Highly Effective Funnel Optimization Tool • Drives conversions (Leads) at attractive CPA while improving Brand Recall! • Worth the effort! 36
  • 37. Remarketing Checklist  Install remarketing tag on your website  Define campaign strategies based on specific marketing objectives e.g. target shopping cart drop outs, visits to the main homepage, etc.  Create Ads (display ads + text ads)  Adjust Bids  Optimize performance 37
  • 38. Poll Question 3: Are you interested in help with Remarketing? Would you like to learn about how WordStream can help you get started with Remarketing? a) Yes! b) No Thanks. 38
  • 39. Your Questions Thank you for attending: The Google Display Network: How, When & Why to Use It #gdnwebinar Learn about our services! http://www.wordstream.com/remarketing-services Or contact us directly: Larry Kim lkim@wordstream.com http://twitter.com/larrykim 39