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www.xorcom.com
Asterisk is a registered trademark of Digium, Inc.
The Infrastructure is
Fundamental
IP PBX, telephony cards and tools for high availability
www.xorcom.com
Xorcom – Business Overview
2004Established:
Development and production of corporate
communication solutions
Objective:
Headquartered in Israel; sales and support subsidiary
for U.S. and Canada located in U.S.
Offices:
95% of sales are exports to over 95 countries.Activities:
Corporations, Government Institutions, Telephone
Operators, Distributors, Equipment Manufacturers
Our
Customers:
www.xorcom.com
Distribution & OEM Channels
 Distribuidor  OEM
www.xorcom.com
Vision
• Provide professional, stable, modern,
competitive and affordable telephony systems
• Open source telephony solutions with high
quality, professional support
• Network of certified professional channels
• Pre- and post-installation sales and service
• Continual development
• Commitment to the customer
www.xorcom.com
XPP: Unique Selling Points
• High speed 480 Mbit/s USB2 connectivity
• Supports very high densities
• Typical uncompressed voice: 2,400 calls/USB
• Full support for fax and modems
• Modular and scalable
• Additional ports are ‘hot pluggable’
• Simple integration of software
applications
www.xorcom.com
Our “Daily Bread” – How Many Times…
• …has a PBX hard drive or power supply
failed?
• …did you have to replace a server due to lack of
PCI/PCIe slot?
• …have you experienced driver problems?
• …have you been “held hostage” by a
manufacturer in order to solve a specific
problem?
• …have you had to install costly HW for a simple
installation due to lack of published performance
information?
www.xorcom.com
What is the Importance of Reliability?
www.xorcom.com
Reliability Based on Type of PBX
0
25
50
75
100
Proprietary IP-PBX Basic Asterisk Asterisk
(professional
platform)
Confidence
www.xorcom.com
Popular Ways of Achieving Reliability
• Use only mature Asterisk versions
• Depend on “early adopters” to test new versions
and follow progress of new builds
• Eager and willing community members
• Companies anxious to utilize new features
• Employ ruggedized hardware
• Redundant power supplies, disks, fans, etc.
• Drawbacks:
• Useless if software fails
• Expensive
www.xorcom.com
For Example: Load Test Results
www.xorcom.com
The “Xorcom Way”
• Use optimized, tested and supported HW
• Approach the “five nines” with your iPBX by
employing utilities providing the “five R’s”:
• Redundancy
• RAID1 / RAID5
• Replicate & Restore
• Rescue
• Rapid Tunneling
www.xorcom.com
R1 = Redundancy
www.xorcom.com
TWINSTAR™
True Redundancy for Complete Asterisk PBX
www.xorcom.com
High Availability Solution for Asterisk
• Provides full redundancy for a complete
PBX system, incl. telephony interfaces
• Quick and automatic failover process
keeps downtime to an absolute minimum
• Auto detection of server failure & switch
to backup server
• Firmware-based switching mechanism
is not network-dependent
• Solution components:
• two Xorcom IP PBX units with identical configurations
• Xorcom Astribank channel bank(s) with dual USB ports
XPP Technology
www.xorcom.com
Initial Setup: Identical Servers
• Two Xorcom servers + dual-USB Astribank
PSTN
Astribank (front panel)
USB-connected channel bank
providing analog/digital
telephony interfaces
Xorcom server
(backup)
Analog Phones
IP Phones
LAN/WAN
USB USB
Xorcom server
(primary)
SIP Trunking
www.xorcom.com
Standard Operation: Primary Active
• Two Xorcom servers + dual-USB Astribank
IP Phones
PSTN
Astribank (rear panel)
USB-connected channel bank
providing analog/digital
telephony interfaces
Xorcom server
(backup)
Xorcom server
(primary)
Analog Phones
LAN/WAN
USB USB
www.xorcom.com
IP Phones
Analog Phones
If the Primary Server Fails…
PSTN
Astribank (rear panel)
USB-connected channel bank
providing analog/digital
telephony interfaces
Xorcom server
(backup)
LAN/WAN
Server
Failure
Xorcom server
(primary)
USB USB
SIP Trunking
www.xorcom.com
Analog Phones
IP Phones
…the Backup Server is Activated
PSTN
Astribank (rear panel)
USB-connected channel bank
providing analog/digital
telephony interfaces
Xorcom server
(backup)
LAN/WAN
Backup Server
assumes Primary
Server IP Address
Xorcom server
(primary)
USB USB
SIP Trunking
Switch Changes
to Backup Server
www.xorcom.com
R2 = RAID1/RAID5 Support
www.xorcom.com
RAID1 / RAID5 Support
• RAID1 and RAID5 are important tools for data
and applications, serving to increase reliability
• RAID1 is standard in C/XE2000 & C/XE3000
• RAID5 is standard in CXE4000
• If the active hard disk fails, the second hard-
disk automatically takes over and an alarm
e-mail is sent to the system administrator
• PBX continues working seamlessly
www.xorcom.com
PBX Disaster Recovery Made Simple
• Never worry again about:
• natural disasters
• hardware failure
• human error
• Create, save and
restore your PBX files in minutes!
www.xorcom.com
R3 = Replicate & Restore
 
www.xorcom.com
Rapid Recovery: Backup & Restore
• Utility and storage space 8GB USB Disk-on-Key (DOK)
• Supports all Xorcom IP-PBX models – standard on XE;
optional on XR
• Backs up entire PBX including
user-defined options:
• configuration files
• voice prompts
• voice mail
• Descriptive name for each backup
• Single DOK for multiple system backups
www.xorcom.com
Rapid Recovery: Additional Uses
• Reduce time required for multi-site installations
• Prepare all equipment in a few minutes, before sending
to branches offices, each with its own details
• Use Rapid Recovery to contain:
1. The configuration that
will be common to all sites
2. The dialing plan
3. IVRs, ring groups, etc.
4. The phone directory
• After that, mount the image using Rapid Recovery and
simply set the specific system name and IP address.
• The IP-PBX is ready for use!
www.xorcom.com
R4 = Rescue: ALF (Analog Lines Fail-over)
* Power failure? Software affected? Keep your PBX analog lines running!
www.xorcom.com
Redundant Power Supply
• Microcomputer-based control system
• Supports up to 16 Astribanks (512 analog ports)
• Constantly monitors power requirements
• In the event of malfunction
• Load balancing of remaining units
• Automated alert to sys admin (XE series configurations only)
• Also supports up to 8 internal USB 2.0 hubs with 4
ports each; total of 32 USB 2.0 connections
www.xorcom.com
Redundant Power Supply - II
• Designed for large installations requiring 100%
reliability and continuity
• Hot swappable disks
CXE4000
www.xorcom.com
R5 = Rapid Tunneling
www.xorcom.com
Rapid Tunneling Utility
• Secure remote access to IP-PBX
• Pre-installed on all IP-PBX models
• Targeted, real-time support
• End user determines when to
connect/disconnect
• No technical knowledge required of end user
• In real time, Xorcom support specialist can:
• troubleshoot
• perform diagnostics
• correct configuration issues
www.xorcom.com
Summary:
• Redundancy
• RAID1 / RAID5
• Replicate & Restore
• Rescue
• Rapid Tunneling
www.xorcom.com
Recommendations
• Take into account the particular needs of the user
when choosing the appropriate equipment.
• Use systems that have a comprehensive backup,
support and warranty program.
• Design solution architecture which is easy to
install and enables long-term support.
• Don't forget to consider a scalable solution.
• Pay continual attention to backup tools. They will
save lot of money for both you and the customer.
www.xorcom.com
THANK YOU
www.xorcom.com

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The Infrastructure is Fundamental: IP-PBX, telephony cards and tools for high availiability

  • 1. www.xorcom.com Asterisk is a registered trademark of Digium, Inc. The Infrastructure is Fundamental IP PBX, telephony cards and tools for high availability
  • 2. www.xorcom.com Xorcom – Business Overview 2004Established: Development and production of corporate communication solutions Objective: Headquartered in Israel; sales and support subsidiary for U.S. and Canada located in U.S. Offices: 95% of sales are exports to over 95 countries.Activities: Corporations, Government Institutions, Telephone Operators, Distributors, Equipment Manufacturers Our Customers:
  • 3. www.xorcom.com Distribution & OEM Channels  Distribuidor  OEM
  • 4. www.xorcom.com Vision • Provide professional, stable, modern, competitive and affordable telephony systems • Open source telephony solutions with high quality, professional support • Network of certified professional channels • Pre- and post-installation sales and service • Continual development • Commitment to the customer
  • 5. www.xorcom.com XPP: Unique Selling Points • High speed 480 Mbit/s USB2 connectivity • Supports very high densities • Typical uncompressed voice: 2,400 calls/USB • Full support for fax and modems • Modular and scalable • Additional ports are ‘hot pluggable’ • Simple integration of software applications
  • 6. www.xorcom.com Our “Daily Bread” – How Many Times… • …has a PBX hard drive or power supply failed? • …did you have to replace a server due to lack of PCI/PCIe slot? • …have you experienced driver problems? • …have you been “held hostage” by a manufacturer in order to solve a specific problem? • …have you had to install costly HW for a simple installation due to lack of published performance information?
  • 7. www.xorcom.com What is the Importance of Reliability?
  • 8. www.xorcom.com Reliability Based on Type of PBX 0 25 50 75 100 Proprietary IP-PBX Basic Asterisk Asterisk (professional platform) Confidence
  • 9. www.xorcom.com Popular Ways of Achieving Reliability • Use only mature Asterisk versions • Depend on “early adopters” to test new versions and follow progress of new builds • Eager and willing community members • Companies anxious to utilize new features • Employ ruggedized hardware • Redundant power supplies, disks, fans, etc. • Drawbacks: • Useless if software fails • Expensive
  • 11. www.xorcom.com The “Xorcom Way” • Use optimized, tested and supported HW • Approach the “five nines” with your iPBX by employing utilities providing the “five R’s”: • Redundancy • RAID1 / RAID5 • Replicate & Restore • Rescue • Rapid Tunneling
  • 14. www.xorcom.com High Availability Solution for Asterisk • Provides full redundancy for a complete PBX system, incl. telephony interfaces • Quick and automatic failover process keeps downtime to an absolute minimum • Auto detection of server failure & switch to backup server • Firmware-based switching mechanism is not network-dependent • Solution components: • two Xorcom IP PBX units with identical configurations • Xorcom Astribank channel bank(s) with dual USB ports XPP Technology
  • 15. www.xorcom.com Initial Setup: Identical Servers • Two Xorcom servers + dual-USB Astribank PSTN Astribank (front panel) USB-connected channel bank providing analog/digital telephony interfaces Xorcom server (backup) Analog Phones IP Phones LAN/WAN USB USB Xorcom server (primary) SIP Trunking
  • 16. www.xorcom.com Standard Operation: Primary Active • Two Xorcom servers + dual-USB Astribank IP Phones PSTN Astribank (rear panel) USB-connected channel bank providing analog/digital telephony interfaces Xorcom server (backup) Xorcom server (primary) Analog Phones LAN/WAN USB USB
  • 17. www.xorcom.com IP Phones Analog Phones If the Primary Server Fails… PSTN Astribank (rear panel) USB-connected channel bank providing analog/digital telephony interfaces Xorcom server (backup) LAN/WAN Server Failure Xorcom server (primary) USB USB SIP Trunking
  • 18. www.xorcom.com Analog Phones IP Phones …the Backup Server is Activated PSTN Astribank (rear panel) USB-connected channel bank providing analog/digital telephony interfaces Xorcom server (backup) LAN/WAN Backup Server assumes Primary Server IP Address Xorcom server (primary) USB USB SIP Trunking Switch Changes to Backup Server
  • 20. www.xorcom.com RAID1 / RAID5 Support • RAID1 and RAID5 are important tools for data and applications, serving to increase reliability • RAID1 is standard in C/XE2000 & C/XE3000 • RAID5 is standard in CXE4000 • If the active hard disk fails, the second hard- disk automatically takes over and an alarm e-mail is sent to the system administrator • PBX continues working seamlessly
  • 21. www.xorcom.com PBX Disaster Recovery Made Simple • Never worry again about: • natural disasters • hardware failure • human error • Create, save and restore your PBX files in minutes!
  • 22. www.xorcom.com R3 = Replicate & Restore  
  • 23. www.xorcom.com Rapid Recovery: Backup & Restore • Utility and storage space 8GB USB Disk-on-Key (DOK) • Supports all Xorcom IP-PBX models – standard on XE; optional on XR • Backs up entire PBX including user-defined options: • configuration files • voice prompts • voice mail • Descriptive name for each backup • Single DOK for multiple system backups
  • 24. www.xorcom.com Rapid Recovery: Additional Uses • Reduce time required for multi-site installations • Prepare all equipment in a few minutes, before sending to branches offices, each with its own details • Use Rapid Recovery to contain: 1. The configuration that will be common to all sites 2. The dialing plan 3. IVRs, ring groups, etc. 4. The phone directory • After that, mount the image using Rapid Recovery and simply set the specific system name and IP address. • The IP-PBX is ready for use!
  • 25. www.xorcom.com R4 = Rescue: ALF (Analog Lines Fail-over) * Power failure? Software affected? Keep your PBX analog lines running!
  • 26. www.xorcom.com Redundant Power Supply • Microcomputer-based control system • Supports up to 16 Astribanks (512 analog ports) • Constantly monitors power requirements • In the event of malfunction • Load balancing of remaining units • Automated alert to sys admin (XE series configurations only) • Also supports up to 8 internal USB 2.0 hubs with 4 ports each; total of 32 USB 2.0 connections
  • 27. www.xorcom.com Redundant Power Supply - II • Designed for large installations requiring 100% reliability and continuity • Hot swappable disks CXE4000
  • 29. www.xorcom.com Rapid Tunneling Utility • Secure remote access to IP-PBX • Pre-installed on all IP-PBX models • Targeted, real-time support • End user determines when to connect/disconnect • No technical knowledge required of end user • In real time, Xorcom support specialist can: • troubleshoot • perform diagnostics • correct configuration issues
  • 30. www.xorcom.com Summary: • Redundancy • RAID1 / RAID5 • Replicate & Restore • Rescue • Rapid Tunneling
  • 31. www.xorcom.com Recommendations • Take into account the particular needs of the user when choosing the appropriate equipment. • Use systems that have a comprehensive backup, support and warranty program. • Design solution architecture which is easy to install and enables long-term support. • Don't forget to consider a scalable solution. • Pay continual attention to backup tools. They will save lot of money for both you and the customer.