1. 1 ZACHARY S. MATHESON
ZACHARY S. MATHESON
609 Reading Court
Lawrenceville, GA 30043
(404) 989-5760
zachary_matheson@yahoo.com
OBJECTIVE: Motivated professional seeks position in growing organization offering stability, challenge and the
opportunity for advancement.
CLIENT RELATIONS / SAFTEY / LOGISTICS / TEAM DEVELOPMENT / CUSTOMER SERVICE
Dynamic, results-driven professional offers outstanding experience in planning, developing, and implementing large-scale
safety and security operations for the United States Navy. Effective problem-solver with expertise in warehouse logistics,
international exports/ imports, shipping/ receiving, and safety management. Customer-focused leader with keen client
needs assessment aptitude. Organized, dependable leader highly skilled in leading, training, and advising staff in
achieving strategic goals. Analytical strategist with ability to identify problems and implement cost-saving solutions.
Articulate communicator with exceptional interpersonal communication skills. Critical thinker who flourishes in fast-
paced, dynamic environment.
PROFESSIONAL HIGHLIGHTS:
 Leadership & Training  Safety Management  Problem Analysis/Resolution
 Collaborative Projects  Strategic Planning  Identification Badging Process
 Quality Assurance
 Administrative Support
 Cost Control Operations
 Phone Etiquette
 Logistics/Shipping
 International
Export/Import
 Client Relationship Management
 Event Coordination/Execution
 Supply Maintenance/Inventory
NOTABLE ACHIEVEMENTS:
 Accolades: Attained various service awards, including National Defense Service Medal, Global War on
Terrorism Service Medal, Letter of Commendation Flag, and Navy Pistol Shot Marksman Ribbon.
 Security Operations/Compliance: Monitored visiting procedures for 1,600 ship visitors of USS Nimitz,
achieving 100% accuracy and compliance in logging processes.
 Team Development: Designed and implemented training program for 74 personnel members.
 Leadership: Oversaw performance of employees while instilling a culture of collaboration and leadership.
 Customer Service: Managed customer queries with expediency, accuracy, and customer orientation.
 Mentorship: Mentored and guided team members to attain organizational benchmarks.
 Administrative Support: Administered database of 2,500 client service records with accuracy and timeliness.
 Solution-Focused Leadership: Formed relationships with high quality, low cost vendors to achieve more than
$25K in cost savings for the command.
PROFESSIONAL EXPERIENCE:
Mitsui OSK Liner, Atlanta, GA 04/ 2015 – 10/2015
Export Services Coordinator (Hazardous/Refrigerated)
 Processed over 1200 refrigerated and hazardous export bookings and associated documentation.
 Interacted with other departments to ensure seamless customer experience to include off-shore communication with
Panamanian, Indian, Asian, Latin American, and European teams.
 Provided consistent and timely communication to customers pertaining to aspects of container movements.
 Managed and maintained a large volume of calls via call center software technology as well as Outlook email
communications.
 Responsible for keeping up to date knowledge of MOL Power and communicating to customer base.
 Key Coordinator in training 5 new personnel at expansion of company.
.

2. 2 ZACHARY S. MATHESON
Hyundai Merchant Marine Co. Ltd., Alpharetta, GA 09/2014 – 04/2015
Export/Documentation Manager
 Compiled route assignments, determined charges involved in each shipment.
 Key manager in communication between equipment depots, rail ramps and port terminals.
 Scheduled and revised 6500 export bookings to Latin America, Asia, Europe and the Middle East with quality
services and rates to ensure company profitability.
 Conferred with legal requirements prescribed by each trading country’s law and made certain all declarations are
valid.
 Troubleshot shipment inquiries with prompt solutions in order to maintain a good rapport with clientele.
 Managed all documentation required in exporting goods such as clearance certificates, permissions letters, safety
protocols, goods handling instructions etc.
 Tracked shipments and status updates on cargo such as delays or other problems in route to final destination.
 Managed and responsible for 5 customer service representatives.
United States Navy, Everett, WA 02/2010 – 02/2014
Operations Manager (Aviation Logistics and Supply Chain)
 Fulfilled integral role in planning and executing 19,000 safe launch and recoveries of military aircraft.
 Spearheaded training and development for 45 sailors to secure 100% manning for naval vessel certification.
 Held accountability over two storage supply centers encompassing $89K in merchandise.
 Coordinated operations, logistics, and the Air Department’s supply program in preparation for the 2013 deployment
with leadership of 17 naval personnel.
 Played leadership role in managing supply budget, anticipating needs, and ordering more than $175K in product.
 Implemented comprehensive security measures, such as verifying military and civilian identifications with 100%
accuracy to identify potential security breaches and physically securing vessel via military checkpoint surveillance.
 Identified and mitigated risk of unauthorized security breaches through constant patrolling and safety awareness.
CTDI, Buford, GA 01/2009 – 01/2010
Equipment Retrieval Specialist
 Leveraged organizational and logistical skills to assemble and mail more than 9,500 equipment retrieval packages.
 Expertly inspected working condition of more than 12,000 equipment pieces to integrate in redistribution process.
 Analyzed vendor quality metrics to develop new vendor relationships, resulting in 17% reduction cost in shipping.
 Provided administrative support to managers, including database management of client records and report generation.
Blockbuster, Suwanee, GA 01/2007 – 01/2009
Shift Supervisor
 Planned and delegated assignments based on workload assessment, objectives, and employee performance.
 Prioritized tasks to drive performance, supervised employees, and monitored compliance with company standards.
 Coordinated team-building activities and trainings to enhance skill sets, productivity, and customer service aptitudes.
 Assessed sales metrics and reviewed daily reports to conceptualize improvement strategies.
 Administered, monitored, and controlled profitability objectives and sales targets set forth in company forecasts.
 Entrusted to manage inventory to mitigate losses and enhance quality assurance.
The Clubhouse, Atlanta, GA 02/2005 – 01/2007
Front House Manager/ Server
 Developed constructive and cooperative working relationships with colleagues and management.
 Displayed exemplary interpersonal skills in communicating with diverse customers and anticipating customer needs.
 Resolved customer inquiries promptly and promoted superb dining experience to increase customer satisfaction.
 Built and sustained enduring rapport with customers to consistently drive organizational profitability.
 Adapted quickly to changes to menu availability or additions to menu items and specials.
 Expedited orders with professionalism and strict adherence to safety standards and other compliance measures.
 Collaborated with 20 team members to organize and execute special events, banquets, and private functions.

3. 3 ZACHARY S. MATHESON
EDUCATION:
Kennesaw State University, Kennesaw, GA 2014 - Present
Bachelor of Business Administration (In Progress)
Allied Barton Academy, Atlanta, GA 2014
Security Officer Certification
United Services Military Program, Bremerton, WA 2011 - 2012
Fire Fighter (Any Industry) Certification
CERTIFICATIONS:
International Maritime Dangerous Goods Certified/CPR Certified/ Advanced First Aid Certified.
Yellow/Green Belt Certified.
SKILLS: Proficient in Microsoft Word and Excel. Type 60 WPM. Adept at operating fork lift, cherry picker, and electric
pallet jack.
REFERENCES AVAILABLE UPON REQUEST