Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (20)
Recently uploaded
Recently uploaded (20)
Communication with housekeeping
- 1. Housekeeping is an integral part of the areas into which a lodging operation is divided. Housekeeping’s primary communication takes place with the front office and engineering departments A strong relationship must exist with all the other departments ◦ Security ◦ Restaurant ◦ Reception ◦ Kitchen ◦ Laundry ◦ Maintenance ◦ Hall porter ◦ Accounts Interdepartmental Communication 1
- 2. The front office must know at a given moment what rooms have been cleaned and are available for occupancy Front office provides the A&D list Housekeeping informs front office about rooms off Housekeepers reports Occupancy list Informs of extra charges Uniforms Complaints Interdepartmental Communication 2
- 3. Services requiring attention Re-decoration arrangements ◦ Time involved ◦ Rooms prepared in advance Uniforms Care of equipment Interdepartmental Communication 3
- 4. Wage information ◦ Pay increases ◦ Overtime ◦ Bonuses awarded etc Invoices and inventories Patty cash Orders for equipment and supplies Interdepartmental Communication 4
- 5. Fire prevention Theft precaution Lost property procedures Key control Interdepartmental Communication 5
- 6. Linen requirements ◦ Receipt of dirty ◦ Issue of clean Guest laundry Uniforms Interdepartmental Communication 6
- 7. Linen ◦ Dirty ◦ Clean Flowers Room service trays Cleaning arrangements Uniforms Interdepartmental Communication 7
- 8. EMT list Luggage removal Loan of staff for messages and help house porters Dry cleaning or laundry Issue of linen during night and when housekeeping is closed Uniforms Interdepartmental Communication 8
- 9. Linen ◦ Dirty to housekeeping ◦ Clean from housekeeping Cleaning arrangements Interdepartmental Communication 9
- 10. Linen ◦ Dirty to housekeeping ◦ Clean from housekeeping Cleaning arrangements Interdepartmental Communication 9