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Winning 
the 
Campaign 
Why 
Aren’t 
You 
Angry? 
Željko 
Zidarić 
Civic 
Innova1on 
Incubator 
October 
27, 
2014 
I 
inkubator 
Part 
1
Part 1 
For those who are not angry at 
the things they should be angry 
at are thought to be fools, and 
so are those who are not angry 
in the right way, at the right 
time, or with the right persons; 
for such a man is thought not 
to feel things nor to be pained 
by them … 
Aristotle 350 B.C.E 
- Nicomachean Ethics Activists
Video Index 
Anger in Campaigns 
Part 1 
• Thought provoker 
• Your offense plan 
Part 2 
• Emotions in voters 
• How anger works 
• Evolution 
• Psychology
Thought Provoker
Issue 
Should a candidate show anger 
during election campaign? 
Yes, but the right type of anger,  
in the right amount. 
Q. 
A.
When 
was 
the 
last 
1me 
you 
thought 
about 
your 
candidate 
using 
anger 
in 
the 
elec1on 
campaign? 
Should 
a 
candidate 
show 
anger 
during 
elec1on 
campaign? 
Commonly 
accepted 
answer 
is 
that 
the 
candidate 
should 
not 
get 
angry 
-­‐ 
but 
this 
makes 
no 
sense 
to 
me 
for 
a 
number 
of 
reasons. 
I 
think 
that 
it 
might 
be 
acceptable 
and 
beneficial 
for 
the 
candidate, 
especially 
a 
challenger 
candidate, 
to 
some 
some 
anger, 
but 
the 
right 
kind 
of 
anger 
at 
the 
right 
levels. 
Let’s 
start 
at 
the 
very 
beginning. 
Why 
do 
you 
want 
to 
get 
into 
poli1cs? 
Is 
it 
to 
be 
someone 
or 
to 
do 
something? 
Speaking 
notes
Question 
Why do you  
want to get 
into politics? 
To be someone, 
or 
To do something?
Change 
On what do you base your request for change? 
What is worth getting angry about? 
Incompetent 
Government 
Malfeasance 
Corrupt 
Liar
If 
you 
want 
to 
do 
something, 
that 
means 
that 
you 
think 
you 
can 
do 
something 
beMer 
than 
the 
incumbent 
is 
doing. 
If 
you 
want 
to 
change 
the 
government, 
on 
what 
grounds 
do 
you 
want 
to 
bring 
that 
change? 
Usually 
the 
reasons 
are 
significant. 
The 
incumbent 
has 
not 
fulfilled 
promises 
or 
they 
have 
been 
negligent 
or 
incompetent 
in 
their 
leadership. 
Are 
large 
or 
small 
changes 
needed? 
If 
things 
are 
going 
well, 
then 
only 
Small 
changes, 
or 
tweaks 
are 
needed 
to 
op1mize 
the 
system, 
this 
is 
the 
domain 
of 
management 
Large 
changes, 
finding 
a 
new 
way 
of 
doing 
things, 
is 
the 
domain 
of 
leadership. 
Speaking 
notes
Change 
Why are you a candidate? 
Management C 
A 
B3 
Leadership 
B2 
B1 
How big is your change?
Small Change 
Small Change 
Incumbent candidate 
Management 
A 
B3 
B2 
B1 
Present state = good 
No anger
If 
large 
changes 
are 
necessary, 
then 
there 
might 
be 
a 
good 
reason 
to 
be 
angry 
Are 
the 
people 
angry? 
How 
angry 
are 
they? 
How 
angry 
are 
you 
Voters 
decide 
who 
they 
want 
to 
vote 
for 
based 
on 
the 
character 
and 
the 
policies 
of 
the 
candidate. 
More 
oTen 
than 
not, 
character 
is 
the 
more 
important 
criteria. 
Since 
I 
can’t 
foresee 
all 
poten1al 
future 
issues 
I 
want 
to 
empower 
a 
leader 
that 
is 
“like 
me” 
-­‐ 
does 
candidate 
share 
my 
values 
Will 
candidate 
make 
decisions 
that 
I 
would 
make? 
Speaking 
notes
Big Change 
A 
C 
Big Change 
Challenger candidate 
How bad is the present state? 
- Should we be angry?
Decision 
Character Policy 
• moral fiber 
• courage and strength 
• psychological soundness 
• genuine / authentic 
Voters decide on
Common strategy  
= do not show anger in campaign 
• Unattractive and is unfriendly. 
• Angry face = intimidation 
• Angry face = untrustworthy 
• avoidance and defensive responses 
• higher social dominance 
Q: Why would I risk  
showing anger? 
Risk
The 
Commonly 
accepted 
rule 
of 
thumb 
is 
that 
the 
voters 
can 
be 
angry, 
but 
the 
candidate 
should 
stay 
cool. 
Why 
would 
I 
risk 
showing 
anger 
if. 
Anger 
is 
not 
aMrac1ve 
and 
is 
unfriendly. 
The 
angry 
face 
in1midates 
us 
and 
we 
perceive 
it 
as 
untrustworthy 
The 
Angry 
face 
triggers 
avoidance 
and 
defensive 
responses 
but 
anger 
does 
communicate 
higher 
social 
dominance 
What 
do 
you 
think 
of 
the 
“show 
no 
anger” 
rule? 
does 
it 
make 
sense 
to 
you. 
Do 
you 
know 
why 
you 
are 
afraid 
of 
showing 
your 
emo1ons? 
• What 
your 
opponent 
will 
say? 
• What 
the 
pundits 
will 
say? 
• What 
the 
voters 
will 
think 
of 
you? 
Speaking 
notes
“They” say voters dislike 
angry candidates”. 
But why? 
Are you afraid of 
• showing your emotions? 
• what the pundits will say? 
• what your opponent will say? 
What is wrong 
with being angry? Risk
Lack of Studies Candidate emotion 
has been overlooked 
Candidate 
⌃ 
Voters
Maybe 
it 
has 
something 
to 
do 
with 
the 
fact 
that 
the 
leT 
is 
more 
fear 
oriented 
and 
the 
right 
is 
more 
anger 
oriented 
and 
there 
are 
more 
leT-­‐wing 
academics 
than 
conserva1ve 
academics 
doing 
research. 
While 
there 
are 
cultural 
variances 
around 
the 
world, 
Conserva1ves 
overall 
might 
be 
more 
comfortable 
with 
an 
angry 
candidate 
than 
would 
be 
progressives. 
In 
my 
opinion, 
we 
really 
do 
not 
know 
much 
yet, 
or 
we 
have 
ignored, 
studies 
of 
emo1ons 
in 
the 
candidates. 
We 
know 
a 
lot 
about 
how 
emo1onal 
voters 
act 
and 
how 
to 
make 
voters 
angry 
or 
afraid 
but 
there 
is 
a 
surprisingly 
small 
amount 
of 
literature 
on 
how 
mass 
behavior 
is 
affected 
when 
candidates 
are 
the 
ones 
who 
nega1ve 
express 
emo1on. 
There 
are 
a 
lot 
of 
training 
opportuni1es 
to 
perfect 
your 
happy 
face, 
but 
not 
your 
disappointed 
or 
angry 
face. 
Do 
we 
avoid 
anger 
because 
we 
are 
afraid 
of 
it? 
Speaking 
notes
Expectations 
NAZI! PINKO! 
Conservatives 
want a  
strong leader 
Progressives 
want a  
caring leader
Maybe 
we 
avoid 
anger 
because 
We 
know 
that 
we 
do 
not 
like 
it 
when 
people 
are 
angry 
at 
us. 
Almost 
everything 
we 
know 
and 
feel 
about 
anger 
is 
about 
when 
anger 
is 
directed 
at 
US 
personally. 
We 
know 
that 
we 
hate 
having 
people 
be 
angry 
at 
us 
and 
we 
work 
hard 
to 
avoid 
it. 
We 
also 
understand 
why 
we 
get 
angry 
and 
how 
we 
feel 
when 
we 
get 
angry. 
We 
know 
what 
this 
anger 
means. 
Now 
think 
about 
how 
you 
feel 
when 
someone 
gets 
angry 
on 
your 
behalf 
and 
defends 
you 
against 
the 
same 
people 
you 
are 
angry 
at. 
Have 
you 
had 
this 
situa1on 
at 
work 
where 
your 
boss 
got 
angry 
at 
someone 
that 
was 
doing 
harm 
to 
your 
team? 
how 
did 
you 
feel 
about 
your 
boss 
for 
protec1ng 
you? 
Did 
you 
look 
down 
on 
your 
boss 
for 
ge[ng 
angry? 
Or 
did 
you 
feel 
good 
about 
it? 
Speaking 
notes
Context 
Anger directed at you 
Angry Anger 
Leader You 
You don’t like this ✗
Anger directed at other 
Context You understand this 
Angry 
You Anger Other
Context 
Other 
Anger in your defense 
Angry Anger 
You Leader 
You like this! 
✔
Context 
The enemy 
of my enemy 
is my friend 
Common 
Enemy
The 
enemy 
of 
my 
enemy 
is 
my 
friend 
The 
candidate 
that 
is 
angry 
like 
I 
am, 
is 
my 
representa1ve 
The 
representa1ve 
is 
not 
angry 
with 
the 
base, 
but 
Angry 
with 
the 
wrong-­‐doers 
-­‐ 
The 
incompetent, 
negligent, 
corrupt, 
Angry 
with 
my 
enemy, 
those 
that 
brought 
harm 
to 
me 
Before 
we 
get 
into 
the 
defini1on 
of 
anger 
we 
need 
to 
make 
clear 
what 
anger 
is 
not 
Anger 
itself 
is 
neither 
good 
or 
bad 
Anger 
is 
not 
violence 
or 
aggression 
There 
is 
a 
difference 
between 
the 
emo1on 
and 
the 
behaviors 
that 
follow. 
It 
is 
the 
behaviors 
that 
come 
from 
our 
anger 
that 
are 
good 
or 
bad 
Speaking 
notes
What it is Not 
Good Bad 
Anger 
Aggression
From Latin word angō 
ango, angere, anxi, anctus 
Definitions: 
1. choke, throttle, strangle 
2. distress, cause pain, vex 
3. press tight 
Anger 
Definition
Anger 
comes 
from 
the 
old 
La1n 
word 
ANGO 
which 
means 
“TO 
CHOKE” 
Anger 
is 
a 
warning 
bell 
that 
tells 
us 
that 
something 
is 
wrong. 
Anger 
is 
an 
emo1onal 
response 
related 
to 
one's 
psychological 
interpreta1on 
of 
having 
been 
threatened. 
OTen 
it 
indicates 
when 
one's 
basic 
boundaries 
are 
violated. 
There 
are 
many 
different 
types 
of 
anger 
Maybe 
a 
beMer 
concept, 
type 
of 
anger, 
is 
INDIGNATION 
feeling 
or 
showing 
anger 
or 
annoyance 
at 
what 
is 
perceived 
as 
unfair 
or 
unjust 
treatment. 
Indigna1on 
is 
oTen 
composed 
of 
anger, 
disgust, 
contempt, 
and 
resentment. 
Speaking 
notes
Anger is a warning bell  
tells us something is wrong 
Strong emotional response of 
displeasure, annoyance, 
antagonism or belligerence 
aroused by a wrong, a threat  
or as the result of some  
real or supposed grievance. 
Anger 
Definition
Synonym 
Indignation Anger 
anger 
+disgust 
+contempt 
+resentment.
Synonym 
Indignation 
Righteous 
adjective 
• morally good / right 
• following religious 
or moral laws 
noun 
• anger caused by 
something that is 
unfair or wrong
Synonym 
Righteous Indignation 
Justifiable Anger
Righteous 
= 
morally 
good 
/ 
right 
following 
religious 
or 
moral 
laws 
Indigna1on 
= 
anger 
caused 
by 
something 
that 
is 
unfair 
or 
wrong 
Righteous 
indigna1on 
is 
Jus1fiable 
Anger 
There 
are 
many 
types 
of 
anger 
and 
many 
of 
them 
are 
destruc1ve. 
Jus1fiable 
anger 
is 
construc1ve. 
There 
is 
only 
one 
form 
of 
“legal 
anger” 
in 
the 
Chris1an 
belief 
system 
and 
that 
is 
when 
we 
people 
are 
angry 
at 
the 
same 
things 
that 
God 
would 
be 
angry 
with 
-­‐ 
harm 
and 
injus1ce 
to 
others. 
The 
right 
type 
of 
construc1ve 
anger, 
shown 
by 
Jesus 
in 
the 
cleansing 
of 
the 
temple 
also 
known 
as 
• Righteous 
Indigna1on 
• Moral 
Indigna1on 
• Moral 
Outrage 
• Righteous 
Anger 
Speaking 
notes
Righteous Cleansing 
of 
the 
Temple 
Construc1ve 
Anger 
Righteous 
Indigna1on 
Moral 
Indigna1on 
Moral 
Outrage 
Righteous 
Anger 
Construc1ve 
Anger
Righteous Moses 
and 
Golden 
Calf 
Two types of anger 
“anger of man” 
“anger of God” 
Be angry in a way that  
is righteous, that is  
a reflection of God.
Godly 
anger 
is 
not 
explosive, 
but 
is 
only 
slowly 
provoked. 
It 
is 
always 
under 
control. 
It 
does 
not 
lose 
its 
temper. 
Godly 
anger 
is 
legal 
anger. 
It 
is 
wrath 
based 
upon 
men’s 
viola1on 
of 
God’s 
law, 
and 
it 
is 
anger 
which 
is 
lawfully 
expressed 
For 
those 
that 
know 
the 
story 
of 
Moses 
and 
the 
ten 
commandments, 
was 
Moses 
jus1fied 
in 
ge[ng 
angry 
at 
his 
people 
for 
worshipping 
the 
golden 
calf 
while 
he 
was 
receiving 
the 
ten 
commandments 
from 
God? 
In 
the 
New 
Testament 
we 
are 
given 
guidance 
on 
proper 
anger 
Be 
angry, 
and 
yet 
do 
not 
sin; 
do 
not 
let 
the 
sun 
go 
down 
on 
your 
anger, 
and 
do 
not 
give 
the 
devil 
an 
opportunity. 
The 
one 
who 
steals 
must 
steal 
no 
longer. 
Ephesians 
4:26-­‐28 
But 
don’t 
be 
self-­‐righteous” 
defined 
as 
filled 
with 
or 
showing 
a 
convic1on 
of 
being 
morally 
superior, 
or 
more 
righteous 
than 
others; 
smugly 
virtuous 
Speaking 
notes
Righteous 
Righteous 
Anger 
Be 
angry, 
and 
yet 
do 
not 
sin; 
do 
not 
let 
the 
sun 
go 
down 
on 
your 
anger, 
and 
do 
not 
give 
the 
devil 
an 
opportunity. 
The 
one 
who 
steals 
must 
steal 
no 
longer. 
Ephesians 
4:26-­‐28
Root Cause 
Emotion Reason 
Emotion Reason
As 
a 
rule 
of 
thumb, 
anger 
that 
is 
based 
primarily 
on 
emo1on 
is 
not 
acceptable 
“anger 
of 
man” 
which 
does 
not 
achieve 
the 
righteousness 
of 
God 
anger 
that 
is 
based 
on 
reason 
is 
acceptable 
“anger 
of 
God” 
which 
is 
an 
expression 
of 
God’s 
righteousness. 
Back 
to 
the 
ques1on 
about 
why 
would 
I 
risk 
using 
and 
showing 
anger 
Anger 
is 
one 
of 
the 
most 
maligned 
emo1ons 
Righteous 
Anger 
empowers 
• leadership 
poten1al 
• focus 
on 
the 
prac1cal 
• willingness 
to 
accept 
risks 
• feeling 
of 
control 
and 
op1mism 
• working 
harder 
to 
get 
goals 
• beMer 
nego1a1ons 
and 
interac1ons 
prevents 
passive 
acceptance 
of 
societal 
wrongdoings 
Speaking 
notes
Rewards 
Righteous Anger empowers 
• leadership potential 
• focus on the practical 
• willingness to accept risks 
• feeling of control and optimism 
• working harder to get goals 
• better negotiations  
and interactions 
prevents passive acceptance  
of societal wrongdoings 
Q: Why would I risk  
showing anger?
I am a patriotic citizen 
I love my country 
I’m angry !!! 
Why aren’t you ???
Your Offense Plan
Action
“Usually when 
people are sad, they 
don’t do anything.  
They just cry over 
their condition.  
 
But, when they get 
angry, they bring 
about a change.” 
- Malcolm X Perspective
Now 
that 
you 
have 
started 
thinking 
about 
anger, 
let’s 
now 
look 
at 
how 
anger 
can 
be 
used 
in 
the 
campaign. 
In 
an 
elec1on 
campaign, 
it 
is 
not 
enough 
to 
get 
people 
to 
like 
us 
-­‐ 
we 
need 
them 
to 
do 
something 
-­‐ 
vote! 
Malcolm 
X 
said 
“Usually 
when 
people 
are 
sad, 
they 
don’t 
do 
anything. 
They 
just 
cry 
over 
their 
condi1on. 
But, 
when 
they 
get 
angry, 
they 
bring 
about 
a 
change.” 
Anger 
can 
be 
a 
tricky 
emo1on 
for 
a 
poli1cian 
Electorate 
can 
be 
as 
angry 
as 
they 
want. 
Poli1cian 
must 
be 
more 
temperate. 
Temperate 
-­‐ 
that 
is 
the 
key 
word. 
How 
to 
be 
under 
control. 
Every 
campaign 
will 
be 
different 
because 
of 
the 
changing 
landscape 
of 
the 
social 
and 
poli1cal 
environment 
but 
in 
every 
campaign 
you 
must 
• Be 
genuine 
• Love 
what 
you 
do 
• Share 
your 
values 
• Show 
emo1ons 
Speaking 
notes
Campaign 
Be genuine 
Love what you do 
Share your values 
Show emotions
Campaign 
Anger can be a tricky emotion for a politician 
Electorate can be as angry as they want 
Politician must be more temperate 
Give voice to voters' frustrations 
Channel their anger
Defense System 
Fear 
Anger 
Humor 
Positive 
Promise 
Hope
Marketing 
4 Cs 
of Political 
Marketing 
Comparative 
Advertising 
4Ps of Marketing 
• Product 
• Price 
• Place 
• Promotion 
Cause 
Celebrity 
Endorsement 
Constituencies
Everyone 
of 
us 
has 
developed 
a 
“defensive 
shield” 
that 
protects 
us 
from 
the 
constant 
barrage 
of 
adver1sing 
that 
we 
are 
inundated 
with 
every 
day. 
Just 
because 
your 
adver1sing 
is 
poli1cal 
during 
a 
campaign 
does 
not 
mean 
that 
the 
person 
will 
open 
their 
mental 
doors 
and 
let 
your 
ideas 
in. 
We 
need 
to 
find 
a 
way 
in. 
Emo1onal 
messages 
using 
emo1ons 
such 
as 
fear 
and 
anger, 
along 
with 
humor 
have 
a 
beMer 
chance 
to 
break 
through. 
We 
can’t 
ignore 
fear 
and 
anger 
-­‐ 
it 
is 
encoded 
into 
our 
DNA. 
You 
know 
the 
4 
Cs 
of 
poli1cal 
marke1ng 
But 
remember 
when 
I 
asked 
whether 
you 
want 
to 
be 
a 
poli1cian 
because 
you 
want 
to 
be 
someone 
or 
to 
do 
something? 
What 
you 
want 
to 
do 
is 
your 
cause. 
Iden1fy 
it 
clearly. 
Communicate 
it 
passionately 
You 
also 
already 
know 
the 
4 
Cs 
of 
story-­‐ 
telling. 
Think 
of 
all 
the 
stories 
you 
have 
heard 
all 
of 
them 
tug 
on 
your 
emo1ons 
to 
create 
a 
stronger 
connec1on 
with 
you, 
the 
listener 
Speaking 
notes
Your Story 
Connection Comprehension 
4 C 
Storytelling 
Credibility Contagiousness
Connect 
Genuine 
Alignment 
• Words 
• Actions 
• Feelings
Use 
the 
knowledge 
we 
have 
of 
mirror 
neurons 
to 
connect 
at 
deeper 
level. 
In 
prepara1on 
for 
the 
campaign, 
you 
have 
met 
with 
people 
and 
your 
team 
has 
researched 
the 
mood 
of 
the 
people 
with 
a 
specific 
focus 
on 
your 
base 
of 
supporters. 
You 
know 
how 
they 
feel. 
Mirror 
them. 
Mirror 
their 
feelings 
Think 
about 
how 
knowledge 
of 
mirror-­‐ 
neurons 
can 
make 
your 
message 
more 
genuine 
by 
Aligning 
Words, 
Ac1ons, 
Feelings 
You 
are 
an 
expert 
at 
the 
rhetorical 
triangle 
-­‐ 
also 
going 
back 
to 
the 
days 
of 
Aristotle. 
The 
three 
components 
being 
Logos, 
Ethos, 
and 
Pathos 
Ethos-­‐ 
is 
personal 
credibility 
of 
the 
speaker 
You 
might 
have 
the 
best 
stories 
and 
the 
best 
evidences, 
if 
your 
listeners 
don’t 
think 
you’re 
credible, 
you 
won’t 
persuade 
them 
of 
anything… 
Logos 
is 
logic 
-­‐ 
it 
appeals 
directly 
to 
the 
leT 
side 
of 
the 
brain: 
our 
logical 
senses. 
If 
you 
want 
to 
persuade, 
you 
need 
to 
build 
a 
strong 
argument, 
with 
logical 
facts, 
sta1s1cs 
and 
evidence. 
Pathos 
is 
emo1on 
and 
appeals, 
the 
right 
part 
of 
our 
brain. 
You 
want 
to 
create 
feelings 
in 
your 
audience. 
In 
marke1ng, 
they 
say 
that 
it’s 
the 
emo1ons 
that 
make 
the 
consumers 
buy 
the 
products. 
Their 
reason 
only 
comes 
up 
with 
jus1fica1ons 
aTerward 
Speaking 
notes
Persuasion 
Rhetoric 
Logos 
Reason 
Logic 
Message 
• Structure 
• Comparisons 
• references 
Speaker 
• personal 
branding 
• credible 
sources 
• confidence 
Audience 
• vivid 
language 
• Inspira1onal 
• stories 
Pathos 
Emotion 
Values 
Ethos 
Credibility 
Trust
Communications 
“Total Liking” 7% 
Words 
55% 
Body 
Language 
38% 
Tone of 
Voice 
Communication 
Components 
35% 
Verbal 
65% 
Non-Verbal
You 
also 
know 
that 
body 
language 
and 
how 
you 
communicate 
your 
message 
is 
more 
important 
than 
what 
you 
say 
-­‐ 
in 
having 
the 
listener 
like 
and 
accept 
accept 
what 
you 
have 
to 
say. 
By 
some 
es1mates, 
less 
than 
10% 
of 
the 
likability 
of 
the 
communica1on 
comes 
from 
the 
words 
themselves 
congruence 
= 
Are 
the 
words 
being 
spoken 
match 
the 
tone 
and 
the 
body 
language? 
Emo1ons 
affect 
your 
words, 
your 
voice 
and 
your 
body 
language 
You 
choose 
words 
based 
on 
their 
emo1onal 
connota1ons. 
Your 
emo1ons 
determine 
the 
tone 
of 
your 
voice 
and 
your 
emo1ons 
are 
seen 
in 
your 
body 
language 
I’ll 
say 
it 
one 
more 
1me 
-­‐ 
To 
be 
genuine, 
your 
words, 
tone 
of 
voice 
and 
body 
language 
must 
align. 
Speaking 
notes
Be Genuine 
“Total Liking” 7% 
Words 
Communication 
Components 
55% 
Body 
38% 
Voice 
Emotions 
Affect
Campaign 
Your narrative 
When you attack 
When you 
are attacked
In 
your 
campaign 
there 
are 
Three 
opportuni1es 
for 
anger 
In 
your 
narra1ve, 
in 
your 
Assessment 
of 
the 
state 
of 
the 
na1on 
you 
can 
show 
indigna1on 
on 
behalf 
of 
everyone. 
When 
you 
aMack 
-­‐ 
cri1cally 
asses 
the 
past 
performance 
of 
the 
opponent 
and 
you 
will 
debunk 
the 
poten1al 
of 
their 
promises. 
When 
you 
are 
aMacked 
-­‐ 
will 
you 
ignore 
untrue 
aMacks? 
No! 
what 
kind 
of 
a 
person 
doesn’t 
defend 
themselves? 
How 
you 
react 
communicates 
a 
lot 
about 
your 
character 
to 
the 
voters. 
You 
want 
to 
be 
quick 
and 
strong, 
but 
your 
response 
must 
be 
in 
propor1on 
to 
the 
allega1ons 
One 
of 
your 
most 
interes1ng, 
controversial 
but 
effec1ve 
tools 
is 
the 
nega1ve 
campaign. 
Nega1ve 
does 
not 
mean 
bad, 
but 
that 
it 
is 
focused 
on 
your 
opponent 
rather 
than 
yourself. 
In 
the 
nega1ve 
campaign, 
specifically 
in 
the 
aMack 
ads, 
You 
will 
show 
your 
jus1fiable 
anger. 
AMack 
ads 
are 
riskier 
-­‐ 
ensure 
they 
are 
true. 
Safer 
are 
the 
compare 
and 
contrast 
adds 
which 
show 
how 
you 
and 
your 
opponent 
differ 
and 
how 
you 
are 
superior. 
For 
more 
detail, 
watch 
my 
video 
on 
nega1ve 
campaigns 
Speaking 
notes
Campaign 
Negative 
Campaign 
Primary 
Compare 
Contrast 
Attack 
You + 
Them - 
All about 
opponent 
Secondary
Negative Ads 
Polite Attacks 
You Direct Them 
• politely aggressive 
• Stay respectful 
• not be ad hominem 
• about ideas, policies and failures
The 
candidate 
should 
make 
polite 
aMacks. 
AMack 
in 
a 
way 
to 
build 
the 
candidates 
strength 
and 
character 
while 
minimize 
risking 
of 
misinterpreta1on 
and 
blowback 
Harsh 
aMacks 
should 
be 
carried 
out 
by 
arms 
length 
third 
par1es. 
Others 
can 
show 
more 
anger 
than 
can 
the 
candidate 
-­‐ 
The 
objec1ve 
is 
to 
show 
the 
anger 
of 
the 
people, 
and 
destabilize 
the 
opponent 
trying 
to 
make 
them 
stumble 
in 
their 
narra1ve. 
-­‐ 
but 
even 
here 
the 
character 
of 
the 
campaign 
can 
be 
tarnished 
by 
outlandish 
aMacks. 
Speaking 
notes
Negative Ads 
You 
Them 
Indirect 
Third 
Party 
Harsh Attacks
Media 
Excitement 
Drama 
Controversy
the 
media 
is 
always 
looking 
for 
excitement, 
drama 
and 
controversy. 
Never 
forget 
that. 
If 
you 
want 
to 
be 
in 
the 
media, 
you 
need 
to 
provide 
drama 
and 
excitement. 
Urgency, 
crisis 
and 
emo1onal 
appeals 
are 
more 
interes1ng 
than 
analysis 
of 
policy 
problems 
and 
presenta1on 
of 
plaqorms. 
Like 
any 
bestseller, 
your 
narra1ve 
needs 
to 
have 
an 
emo1onal 
flow. 
Happiness, 
sadness 
or 
fear, 
resolve 
to 
fight, 
victory 
happiness 
again. 
The 
emo1onal 
structure 
of 
your 
communica1ons 
will 
vary 
with 
the 
situa1on. 
How 
much 
1me 
you 
spend 
happy 
and 
hopeful 
and 
how 
much 
1me 
you 
spend 
angry 
will 
vary 
-­‐ 
but 
every 
story 
has 
an 
emo1onal 
component 
-­‐ 
the 
highs 
and 
the 
lows. 
Speaking 
notes
Emotional Trip Angry 
Happy 
Satisfied 
Disappointed 
Media 
• Drama 
• Excitement
Context Angry 
Disappointed 
A B C
Some1mes 
the 
media 
is 
not 
your 
friend. 
If 
the 
media 
can’t 
find 
excitement, 
drama 
or 
controversy, 
some1mes 
they 
will 
create 
it 
In 
the 
modern 
media 
age 
where 
the 
sound-­‐bite 
is 
king 
and 
the 
media 
spins 
things 
out 
of 
context 
by 
showing 
a 
20 
second 
clip 
of 
something 
without 
the 
build-­‐up 
without 
the 
proper 
context. 
Without 
context 
the 
media 
can 
make 
you 
look 
foolish 
Ensure 
that 
your 
anger 
is 
well 
scripted 
-­‐Show 
strength, 
but 
be 
in 
control. 
Your 
values 
and 
your 
personality, 
your 
character, 
are 
part 
of 
your 
personal 
brand. 
Who 
you 
are 
as 
the 
leader 
also 
defines 
the 
brand 
of 
your 
poli1cal 
party. 
For 
more 
detail 
see 
my 
videos 
on 
brand 
management 
People 
will 
trust 
you 
if 
you 
look 
out 
for 
the 
interests 
of 
others 
and 
not 
just 
your 
own. 
Your 
jus1fied 
anger 
must 
be 
on 
the 
behalf 
of 
your 
cons1tuents 
Speaking 
notes
Your Brand 
A 
brand 
is 
• promise 
to 
deliver 
• warranty 
of 
quality 
• complex 
symbol 
-­‐ 
Philip 
Kotler 
Marke1ng 
Management 
Personality 
Brand 
Customer
Trust 
Trust 
Always act 
with honesty 
and integrity 
Keep your 
promises 
Look out for 
Openness in 
communication 
with everyone 
interests of others, 
not just your own
Character 
More Dominant 
Them You 
subordinate
Character 
Them You 
lacking motivation 
More Motivated
Anger 
is 
seen 
as 
increasing 
the 
level 
of 
perceived 
dominance 
in 
both 
men 
and 
women. 
Do 
you 
want 
to 
be 
the 
dominant 
alpha 
or 
the 
subordinate 
beta? 
The 
angry 
person 
is 
perceived 
to 
be 
more 
mo1vated 
to 
take 
ac1on. 
Remember 
-­‐ 
you 
want 
to 
get 
into 
office 
to 
DO 
SOMETHING 
to 
take 
ac1on 
The 
smart 
angry 
person 
is 
more 
likely 
to 
be 
on 
the 
offence 
their 
narra1ve 
pu[ng 
your 
opponent 
on 
the 
defense 
Once 
again 
-­‐ 
remember 
-­‐ 
cool 
controlled 
anger 
wins 
There 
are 
different 
levels 
of 
anger 
Get 
angry 
at 
a 
level 
that 
s1mulates 
ac1on 
-­‐ 
to 
overcome 
and 
undo 
the 
harm 
is 
the 
appropriate 
level 
of 
anger. 
The 
proper 
level 
of 
anger 
will 
show 
your 
focus, 
concentra1on 
and 
resolve 
Being 
livid 
and 
losing 
control 
is 
not 
a 
good 
way 
to 
show 
who 
you 
are. 
Speaking 
notes
Character 
Go on Offence 
Them You 
defense
Faces of Anger ✔ 
✗
You Got It!
How to handle  
Righteous Indignation 
1. React immediately … 
2. … but contemplate 
3. Confront root cause 
4. Have a clean heart 
5. Don't sin 
6. Make a difference. 
7. Stay in control 
How to React 
steely resolve
Performance 
Good 
Poor 
Alert 
EmoDonal 
Arousal 
Low 
Under-­‐aroused 
High 
Over-­‐aroused 
Op1mal 
Zone 
Maximum 
Performance 
Moderate 
Op1mal 
Optimal Anger 
Bored 
Anxiety 
Panic 
Calm 
Stress 
Distress
Anger, 
is 
a 
stress, 
and 
has 
an 
op1mal 
zone 
for 
op1mal 
performance 
Too 
liMle 
anger 
and 
you 
are 
ineffec1ve 
Too 
much 
anger 
and 
you 
are 
ineffec1ve 
You 
need 
to 
find 
the 
sweet 
spot 
Just 
enough 
stress 
to 
be 
mo1vated 
and 
mo1va1ng 
-­‐ 
without 
turning 
people 
off 
Your 
op1mal 
anger 
in 
the 
campaign 
will 
be 
shown 
through 
words 
Aggressive 
request 
for 
Change 
Strong 
Communica1ons 
Clear 
Communica1ons 
Speaking 
notes
Frustrated 
Offended 
Annoyed 
Displeased 
Thoughts 
Felt 
but 
not 
Communicated 
HOT 
MEDIUM 
MILD 
AcDons 
Losing 
temper 
– 
rage 
Physical 
ac1on 
Words 
Aggressive 
Change 
Request 
Communicate 
Strongly 
Communicate 
Clearly 
Communicate 
Ineffec1vely 
Enraged 
Livid 
-­‐ 
Furious 
Belligerent 
Indignant 
Perturbed 
Irritated 
Resenqul 
Anger Levels
Virtues Excess Deficiency Mean
Aristotle 
developed 
a 
model 
of 
virtues 
which 
state 
that 
it 
is 
not 
good 
to 
have 
either 
an 
excess 
of 
deficiency 
of 
a 
trait. 
The 
ideal 
is 
to 
be 
in 
the 
middle 
Having 
too 
much 
anger 
leads 
to 
irascibility, 
irritability 
and 
wrath 
and 
this 
is 
not 
aMrac1ve. 
BUT 
for 
leadership 
posi1ons 
having 
a 
liMle 
too 
much 
can 
be 
considered 
ANDRODIES 
-­‐ 
manly. 
Those 
that 
are 
manly 
may 
be 
fit 
to 
command 
Not 
having 
enough 
anger 
is 
considered 
to 
be 
meekness, 
a 
lack 
of 
spirit. 
People 
with 
this 
deficiency 
are 
considered 
foolish 
and 
servile 
Speaking 
notes
Moral Virtue of Temperament 
Concerned with Anger 
Virtue 
Deficiency Mean Excess 
Patience 
Gentleness
Moral Virtue of Temperament 
Concerned with Anger 
Virtue 
Deficiency Mean Excess 
Patience 
Gentleness 
Irascibility 
Irritability 
Wrath 
andrōdeis 
May be manly and fit to command
Moral Virtue of Temperament 
Concerned with Anger 
Virtue 
Deficiency Mean Excess 
Lack of Spirit 
Meekness 
Patience 
Gentleness 
Irascibility 
Irritability 
Wrath 
Considered foolish and servile
Part 2 
… and, since he does not get 
angry, he is thought unlikely 
to defend himself;  
and to endure being insulted 
and put up with insult to 
one's friends is servile. 
Aristotle 350 B.C.E 
- Nicomachean Ethics Activists
At this moment, maybe 
New Democrats are 
looking for a warrior. 
“I think that’s something 
that our party will 
benefit from,” says  
NDP MP Don Davies. 
Example 1 
Thomas Mulcair 
NDP - Canada
Example 2 
Angry Boxer 
Friendly Grandfather
Thomas 
Mulcair 
won 
the 
leadership 
of 
the 
New 
Democrat 
Party 
in 
Canada 
At 
this 
moment, 
maybe 
New 
Democrats 
are 
looking 
for 
a 
warrior. 
“I 
think 
that’s 
something 
that 
our 
party 
will 
benefit 
from,” 
says 
NDP 
MP 
Don 
Davies. 
“What 
I 
see 
in 
Tom 
is 
he’s 
passionate 
and 
he’s 
principled 
and 
he’s 
not 
afraid 
to 
speak 
his 
mind,” 
says 
NDP 
MP 
Don 
Davies, 
who 
has 
endorsed 
Mulcair. 
By 
the 
way, 
a 
beard 
makes 
you 
look 
more 
manly 
and 
strong. 
Different 
1mes 
require 
different 
reac1ons 
“At 
the 
end 
of 
the 
day… 
violence 
was 
the 
only 
weapon 
that 
would 
destroy 
apartheid.” 
~ 
Nelson 
Mandela, 
1959, 
Angry 
boxer 
Nelson 
Mandela 
was 
not 
sent 
to 
prison 
because 
of 
his 
poli1cal 
views. 
He 
was 
sent 
to 
prison 
because 
he 
was 
a 
terrorist 
-­‐ 
a 
revolu1onary 
in 
his 
young 
angry 
boxer 
days. 
Speaking 
notes
Example 3 
Beware of 
becoming a 
volcanic  
Steve Jobs 
Steve Jobs 
Apple
Spice 
Campaign Anger is like salt 
A little bit - just the right amount –  
makes the food taste good but  
adding too much makes it inedible.
Your Feelings 
Many opinions 
Many options 
What is your gut feel  
about anger?
Video Index 
Anger in Campaigns 
Part 1 
• Thought provoker 
• Your offense plan 
Part 2 
• Emotions in voters 
• How anger works 
• Evolution 
• Psychology
Contact 
Zeljko 
Zidaric 
Civic 
Innova1on 
Incubator 
zzidaric@gmail.com

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Anger in Election Campaign part 1

  • 1. Winning the Campaign Why Aren’t You Angry? Željko Zidarić Civic Innova1on Incubator October 27, 2014 I inkubator Part 1
  • 2. Part 1 For those who are not angry at the things they should be angry at are thought to be fools, and so are those who are not angry in the right way, at the right time, or with the right persons; for such a man is thought not to feel things nor to be pained by them … Aristotle 350 B.C.E - Nicomachean Ethics Activists
  • 3. Video Index Anger in Campaigns Part 1 • Thought provoker • Your offense plan Part 2 • Emotions in voters • How anger works • Evolution • Psychology
  • 5. Issue Should a candidate show anger during election campaign? Yes, but the right type of anger, in the right amount. Q. A.
  • 6. When was the last 1me you thought about your candidate using anger in the elec1on campaign? Should a candidate show anger during elec1on campaign? Commonly accepted answer is that the candidate should not get angry -­‐ but this makes no sense to me for a number of reasons. I think that it might be acceptable and beneficial for the candidate, especially a challenger candidate, to some some anger, but the right kind of anger at the right levels. Let’s start at the very beginning. Why do you want to get into poli1cs? Is it to be someone or to do something? Speaking notes
  • 7. Question Why do you want to get into politics? To be someone, or To do something?
  • 8. Change On what do you base your request for change? What is worth getting angry about? Incompetent Government Malfeasance Corrupt Liar
  • 9. If you want to do something, that means that you think you can do something beMer than the incumbent is doing. If you want to change the government, on what grounds do you want to bring that change? Usually the reasons are significant. The incumbent has not fulfilled promises or they have been negligent or incompetent in their leadership. Are large or small changes needed? If things are going well, then only Small changes, or tweaks are needed to op1mize the system, this is the domain of management Large changes, finding a new way of doing things, is the domain of leadership. Speaking notes
  • 10. Change Why are you a candidate? Management C A B3 Leadership B2 B1 How big is your change?
  • 11. Small Change Small Change Incumbent candidate Management A B3 B2 B1 Present state = good No anger
  • 12. If large changes are necessary, then there might be a good reason to be angry Are the people angry? How angry are they? How angry are you Voters decide who they want to vote for based on the character and the policies of the candidate. More oTen than not, character is the more important criteria. Since I can’t foresee all poten1al future issues I want to empower a leader that is “like me” -­‐ does candidate share my values Will candidate make decisions that I would make? Speaking notes
  • 13. Big Change A C Big Change Challenger candidate How bad is the present state? - Should we be angry?
  • 14. Decision Character Policy • moral fiber • courage and strength • psychological soundness • genuine / authentic Voters decide on
  • 15. Common strategy = do not show anger in campaign • Unattractive and is unfriendly. • Angry face = intimidation • Angry face = untrustworthy • avoidance and defensive responses • higher social dominance Q: Why would I risk showing anger? Risk
  • 16. The Commonly accepted rule of thumb is that the voters can be angry, but the candidate should stay cool. Why would I risk showing anger if. Anger is not aMrac1ve and is unfriendly. The angry face in1midates us and we perceive it as untrustworthy The Angry face triggers avoidance and defensive responses but anger does communicate higher social dominance What do you think of the “show no anger” rule? does it make sense to you. Do you know why you are afraid of showing your emo1ons? • What your opponent will say? • What the pundits will say? • What the voters will think of you? Speaking notes
  • 17. “They” say voters dislike angry candidates”. But why? Are you afraid of • showing your emotions? • what the pundits will say? • what your opponent will say? What is wrong with being angry? Risk
  • 18. Lack of Studies Candidate emotion has been overlooked Candidate ⌃ Voters
  • 19. Maybe it has something to do with the fact that the leT is more fear oriented and the right is more anger oriented and there are more leT-­‐wing academics than conserva1ve academics doing research. While there are cultural variances around the world, Conserva1ves overall might be more comfortable with an angry candidate than would be progressives. In my opinion, we really do not know much yet, or we have ignored, studies of emo1ons in the candidates. We know a lot about how emo1onal voters act and how to make voters angry or afraid but there is a surprisingly small amount of literature on how mass behavior is affected when candidates are the ones who nega1ve express emo1on. There are a lot of training opportuni1es to perfect your happy face, but not your disappointed or angry face. Do we avoid anger because we are afraid of it? Speaking notes
  • 20. Expectations NAZI! PINKO! Conservatives want a strong leader Progressives want a caring leader
  • 21. Maybe we avoid anger because We know that we do not like it when people are angry at us. Almost everything we know and feel about anger is about when anger is directed at US personally. We know that we hate having people be angry at us and we work hard to avoid it. We also understand why we get angry and how we feel when we get angry. We know what this anger means. Now think about how you feel when someone gets angry on your behalf and defends you against the same people you are angry at. Have you had this situa1on at work where your boss got angry at someone that was doing harm to your team? how did you feel about your boss for protec1ng you? Did you look down on your boss for ge[ng angry? Or did you feel good about it? Speaking notes
  • 22. Context Anger directed at you Angry Anger Leader You You don’t like this ✗
  • 23. Anger directed at other Context You understand this Angry You Anger Other
  • 24. Context Other Anger in your defense Angry Anger You Leader You like this! ✔
  • 25. Context The enemy of my enemy is my friend Common Enemy
  • 26. The enemy of my enemy is my friend The candidate that is angry like I am, is my representa1ve The representa1ve is not angry with the base, but Angry with the wrong-­‐doers -­‐ The incompetent, negligent, corrupt, Angry with my enemy, those that brought harm to me Before we get into the defini1on of anger we need to make clear what anger is not Anger itself is neither good or bad Anger is not violence or aggression There is a difference between the emo1on and the behaviors that follow. It is the behaviors that come from our anger that are good or bad Speaking notes
  • 27. What it is Not Good Bad Anger Aggression
  • 28. From Latin word angō ango, angere, anxi, anctus Definitions: 1. choke, throttle, strangle 2. distress, cause pain, vex 3. press tight Anger Definition
  • 29. Anger comes from the old La1n word ANGO which means “TO CHOKE” Anger is a warning bell that tells us that something is wrong. Anger is an emo1onal response related to one's psychological interpreta1on of having been threatened. OTen it indicates when one's basic boundaries are violated. There are many different types of anger Maybe a beMer concept, type of anger, is INDIGNATION feeling or showing anger or annoyance at what is perceived as unfair or unjust treatment. Indigna1on is oTen composed of anger, disgust, contempt, and resentment. Speaking notes
  • 30. Anger is a warning bell tells us something is wrong Strong emotional response of displeasure, annoyance, antagonism or belligerence aroused by a wrong, a threat or as the result of some real or supposed grievance. Anger Definition
  • 31. Synonym Indignation Anger anger +disgust +contempt +resentment.
  • 32. Synonym Indignation Righteous adjective • morally good / right • following religious or moral laws noun • anger caused by something that is unfair or wrong
  • 33. Synonym Righteous Indignation Justifiable Anger
  • 34. Righteous = morally good / right following religious or moral laws Indigna1on = anger caused by something that is unfair or wrong Righteous indigna1on is Jus1fiable Anger There are many types of anger and many of them are destruc1ve. Jus1fiable anger is construc1ve. There is only one form of “legal anger” in the Chris1an belief system and that is when we people are angry at the same things that God would be angry with -­‐ harm and injus1ce to others. The right type of construc1ve anger, shown by Jesus in the cleansing of the temple also known as • Righteous Indigna1on • Moral Indigna1on • Moral Outrage • Righteous Anger Speaking notes
  • 35. Righteous Cleansing of the Temple Construc1ve Anger Righteous Indigna1on Moral Indigna1on Moral Outrage Righteous Anger Construc1ve Anger
  • 36. Righteous Moses and Golden Calf Two types of anger “anger of man” “anger of God” Be angry in a way that is righteous, that is a reflection of God.
  • 37. Godly anger is not explosive, but is only slowly provoked. It is always under control. It does not lose its temper. Godly anger is legal anger. It is wrath based upon men’s viola1on of God’s law, and it is anger which is lawfully expressed For those that know the story of Moses and the ten commandments, was Moses jus1fied in ge[ng angry at his people for worshipping the golden calf while he was receiving the ten commandments from God? In the New Testament we are given guidance on proper anger Be angry, and yet do not sin; do not let the sun go down on your anger, and do not give the devil an opportunity. The one who steals must steal no longer. Ephesians 4:26-­‐28 But don’t be self-­‐righteous” defined as filled with or showing a convic1on of being morally superior, or more righteous than others; smugly virtuous Speaking notes
  • 38. Righteous Righteous Anger Be angry, and yet do not sin; do not let the sun go down on your anger, and do not give the devil an opportunity. The one who steals must steal no longer. Ephesians 4:26-­‐28
  • 39. Root Cause Emotion Reason Emotion Reason
  • 40. As a rule of thumb, anger that is based primarily on emo1on is not acceptable “anger of man” which does not achieve the righteousness of God anger that is based on reason is acceptable “anger of God” which is an expression of God’s righteousness. Back to the ques1on about why would I risk using and showing anger Anger is one of the most maligned emo1ons Righteous Anger empowers • leadership poten1al • focus on the prac1cal • willingness to accept risks • feeling of control and op1mism • working harder to get goals • beMer nego1a1ons and interac1ons prevents passive acceptance of societal wrongdoings Speaking notes
  • 41. Rewards Righteous Anger empowers • leadership potential • focus on the practical • willingness to accept risks • feeling of control and optimism • working harder to get goals • better negotiations and interactions prevents passive acceptance of societal wrongdoings Q: Why would I risk showing anger?
  • 42. I am a patriotic citizen I love my country I’m angry !!! Why aren’t you ???
  • 45. “Usually when people are sad, they don’t do anything. They just cry over their condition. But, when they get angry, they bring about a change.” - Malcolm X Perspective
  • 46. Now that you have started thinking about anger, let’s now look at how anger can be used in the campaign. In an elec1on campaign, it is not enough to get people to like us -­‐ we need them to do something -­‐ vote! Malcolm X said “Usually when people are sad, they don’t do anything. They just cry over their condi1on. But, when they get angry, they bring about a change.” Anger can be a tricky emo1on for a poli1cian Electorate can be as angry as they want. Poli1cian must be more temperate. Temperate -­‐ that is the key word. How to be under control. Every campaign will be different because of the changing landscape of the social and poli1cal environment but in every campaign you must • Be genuine • Love what you do • Share your values • Show emo1ons Speaking notes
  • 47. Campaign Be genuine Love what you do Share your values Show emotions
  • 48. Campaign Anger can be a tricky emotion for a politician Electorate can be as angry as they want Politician must be more temperate Give voice to voters' frustrations Channel their anger
  • 49. Defense System Fear Anger Humor Positive Promise Hope
  • 50. Marketing 4 Cs of Political Marketing Comparative Advertising 4Ps of Marketing • Product • Price • Place • Promotion Cause Celebrity Endorsement Constituencies
  • 51. Everyone of us has developed a “defensive shield” that protects us from the constant barrage of adver1sing that we are inundated with every day. Just because your adver1sing is poli1cal during a campaign does not mean that the person will open their mental doors and let your ideas in. We need to find a way in. Emo1onal messages using emo1ons such as fear and anger, along with humor have a beMer chance to break through. We can’t ignore fear and anger -­‐ it is encoded into our DNA. You know the 4 Cs of poli1cal marke1ng But remember when I asked whether you want to be a poli1cian because you want to be someone or to do something? What you want to do is your cause. Iden1fy it clearly. Communicate it passionately You also already know the 4 Cs of story-­‐ telling. Think of all the stories you have heard all of them tug on your emo1ons to create a stronger connec1on with you, the listener Speaking notes
  • 52. Your Story Connection Comprehension 4 C Storytelling Credibility Contagiousness
  • 53. Connect Genuine Alignment • Words • Actions • Feelings
  • 54. Use the knowledge we have of mirror neurons to connect at deeper level. In prepara1on for the campaign, you have met with people and your team has researched the mood of the people with a specific focus on your base of supporters. You know how they feel. Mirror them. Mirror their feelings Think about how knowledge of mirror-­‐ neurons can make your message more genuine by Aligning Words, Ac1ons, Feelings You are an expert at the rhetorical triangle -­‐ also going back to the days of Aristotle. The three components being Logos, Ethos, and Pathos Ethos-­‐ is personal credibility of the speaker You might have the best stories and the best evidences, if your listeners don’t think you’re credible, you won’t persuade them of anything… Logos is logic -­‐ it appeals directly to the leT side of the brain: our logical senses. If you want to persuade, you need to build a strong argument, with logical facts, sta1s1cs and evidence. Pathos is emo1on and appeals, the right part of our brain. You want to create feelings in your audience. In marke1ng, they say that it’s the emo1ons that make the consumers buy the products. Their reason only comes up with jus1fica1ons aTerward Speaking notes
  • 55. Persuasion Rhetoric Logos Reason Logic Message • Structure • Comparisons • references Speaker • personal branding • credible sources • confidence Audience • vivid language • Inspira1onal • stories Pathos Emotion Values Ethos Credibility Trust
  • 56. Communications “Total Liking” 7% Words 55% Body Language 38% Tone of Voice Communication Components 35% Verbal 65% Non-Verbal
  • 57. You also know that body language and how you communicate your message is more important than what you say -­‐ in having the listener like and accept accept what you have to say. By some es1mates, less than 10% of the likability of the communica1on comes from the words themselves congruence = Are the words being spoken match the tone and the body language? Emo1ons affect your words, your voice and your body language You choose words based on their emo1onal connota1ons. Your emo1ons determine the tone of your voice and your emo1ons are seen in your body language I’ll say it one more 1me -­‐ To be genuine, your words, tone of voice and body language must align. Speaking notes
  • 58. Be Genuine “Total Liking” 7% Words Communication Components 55% Body 38% Voice Emotions Affect
  • 59. Campaign Your narrative When you attack When you are attacked
  • 60. In your campaign there are Three opportuni1es for anger In your narra1ve, in your Assessment of the state of the na1on you can show indigna1on on behalf of everyone. When you aMack -­‐ cri1cally asses the past performance of the opponent and you will debunk the poten1al of their promises. When you are aMacked -­‐ will you ignore untrue aMacks? No! what kind of a person doesn’t defend themselves? How you react communicates a lot about your character to the voters. You want to be quick and strong, but your response must be in propor1on to the allega1ons One of your most interes1ng, controversial but effec1ve tools is the nega1ve campaign. Nega1ve does not mean bad, but that it is focused on your opponent rather than yourself. In the nega1ve campaign, specifically in the aMack ads, You will show your jus1fiable anger. AMack ads are riskier -­‐ ensure they are true. Safer are the compare and contrast adds which show how you and your opponent differ and how you are superior. For more detail, watch my video on nega1ve campaigns Speaking notes
  • 61. Campaign Negative Campaign Primary Compare Contrast Attack You + Them - All about opponent Secondary
  • 62. Negative Ads Polite Attacks You Direct Them • politely aggressive • Stay respectful • not be ad hominem • about ideas, policies and failures
  • 63. The candidate should make polite aMacks. AMack in a way to build the candidates strength and character while minimize risking of misinterpreta1on and blowback Harsh aMacks should be carried out by arms length third par1es. Others can show more anger than can the candidate -­‐ The objec1ve is to show the anger of the people, and destabilize the opponent trying to make them stumble in their narra1ve. -­‐ but even here the character of the campaign can be tarnished by outlandish aMacks. Speaking notes
  • 64. Negative Ads You Them Indirect Third Party Harsh Attacks
  • 65. Media Excitement Drama Controversy
  • 66. the media is always looking for excitement, drama and controversy. Never forget that. If you want to be in the media, you need to provide drama and excitement. Urgency, crisis and emo1onal appeals are more interes1ng than analysis of policy problems and presenta1on of plaqorms. Like any bestseller, your narra1ve needs to have an emo1onal flow. Happiness, sadness or fear, resolve to fight, victory happiness again. The emo1onal structure of your communica1ons will vary with the situa1on. How much 1me you spend happy and hopeful and how much 1me you spend angry will vary -­‐ but every story has an emo1onal component -­‐ the highs and the lows. Speaking notes
  • 67. Emotional Trip Angry Happy Satisfied Disappointed Media • Drama • Excitement
  • 69. Some1mes the media is not your friend. If the media can’t find excitement, drama or controversy, some1mes they will create it In the modern media age where the sound-­‐bite is king and the media spins things out of context by showing a 20 second clip of something without the build-­‐up without the proper context. Without context the media can make you look foolish Ensure that your anger is well scripted -­‐Show strength, but be in control. Your values and your personality, your character, are part of your personal brand. Who you are as the leader also defines the brand of your poli1cal party. For more detail see my videos on brand management People will trust you if you look out for the interests of others and not just your own. Your jus1fied anger must be on the behalf of your cons1tuents Speaking notes
  • 70. Your Brand A brand is • promise to deliver • warranty of quality • complex symbol -­‐ Philip Kotler Marke1ng Management Personality Brand Customer
  • 71. Trust Trust Always act with honesty and integrity Keep your promises Look out for Openness in communication with everyone interests of others, not just your own
  • 72. Character More Dominant Them You subordinate
  • 73. Character Them You lacking motivation More Motivated
  • 74. Anger is seen as increasing the level of perceived dominance in both men and women. Do you want to be the dominant alpha or the subordinate beta? The angry person is perceived to be more mo1vated to take ac1on. Remember -­‐ you want to get into office to DO SOMETHING to take ac1on The smart angry person is more likely to be on the offence their narra1ve pu[ng your opponent on the defense Once again -­‐ remember -­‐ cool controlled anger wins There are different levels of anger Get angry at a level that s1mulates ac1on -­‐ to overcome and undo the harm is the appropriate level of anger. The proper level of anger will show your focus, concentra1on and resolve Being livid and losing control is not a good way to show who you are. Speaking notes
  • 75. Character Go on Offence Them You defense
  • 76. Faces of Anger ✔ ✗
  • 78. How to handle Righteous Indignation 1. React immediately … 2. … but contemplate 3. Confront root cause 4. Have a clean heart 5. Don't sin 6. Make a difference. 7. Stay in control How to React steely resolve
  • 79. Performance Good Poor Alert EmoDonal Arousal Low Under-­‐aroused High Over-­‐aroused Op1mal Zone Maximum Performance Moderate Op1mal Optimal Anger Bored Anxiety Panic Calm Stress Distress
  • 80. Anger, is a stress, and has an op1mal zone for op1mal performance Too liMle anger and you are ineffec1ve Too much anger and you are ineffec1ve You need to find the sweet spot Just enough stress to be mo1vated and mo1va1ng -­‐ without turning people off Your op1mal anger in the campaign will be shown through words Aggressive request for Change Strong Communica1ons Clear Communica1ons Speaking notes
  • 81. Frustrated Offended Annoyed Displeased Thoughts Felt but not Communicated HOT MEDIUM MILD AcDons Losing temper – rage Physical ac1on Words Aggressive Change Request Communicate Strongly Communicate Clearly Communicate Ineffec1vely Enraged Livid -­‐ Furious Belligerent Indignant Perturbed Irritated Resenqul Anger Levels
  • 83. Aristotle developed a model of virtues which state that it is not good to have either an excess of deficiency of a trait. The ideal is to be in the middle Having too much anger leads to irascibility, irritability and wrath and this is not aMrac1ve. BUT for leadership posi1ons having a liMle too much can be considered ANDRODIES -­‐ manly. Those that are manly may be fit to command Not having enough anger is considered to be meekness, a lack of spirit. People with this deficiency are considered foolish and servile Speaking notes
  • 84. Moral Virtue of Temperament Concerned with Anger Virtue Deficiency Mean Excess Patience Gentleness
  • 85. Moral Virtue of Temperament Concerned with Anger Virtue Deficiency Mean Excess Patience Gentleness Irascibility Irritability Wrath andrōdeis May be manly and fit to command
  • 86. Moral Virtue of Temperament Concerned with Anger Virtue Deficiency Mean Excess Lack of Spirit Meekness Patience Gentleness Irascibility Irritability Wrath Considered foolish and servile
  • 87. Part 2 … and, since he does not get angry, he is thought unlikely to defend himself; and to endure being insulted and put up with insult to one's friends is servile. Aristotle 350 B.C.E - Nicomachean Ethics Activists
  • 88. At this moment, maybe New Democrats are looking for a warrior. “I think that’s something that our party will benefit from,” says NDP MP Don Davies. Example 1 Thomas Mulcair NDP - Canada
  • 89. Example 2 Angry Boxer Friendly Grandfather
  • 90. Thomas Mulcair won the leadership of the New Democrat Party in Canada At this moment, maybe New Democrats are looking for a warrior. “I think that’s something that our party will benefit from,” says NDP MP Don Davies. “What I see in Tom is he’s passionate and he’s principled and he’s not afraid to speak his mind,” says NDP MP Don Davies, who has endorsed Mulcair. By the way, a beard makes you look more manly and strong. Different 1mes require different reac1ons “At the end of the day… violence was the only weapon that would destroy apartheid.” ~ Nelson Mandela, 1959, Angry boxer Nelson Mandela was not sent to prison because of his poli1cal views. He was sent to prison because he was a terrorist -­‐ a revolu1onary in his young angry boxer days. Speaking notes
  • 91. Example 3 Beware of becoming a volcanic Steve Jobs Steve Jobs Apple
  • 92. Spice Campaign Anger is like salt A little bit - just the right amount – makes the food taste good but adding too much makes it inedible.
  • 93. Your Feelings Many opinions Many options What is your gut feel about anger?
  • 94. Video Index Anger in Campaigns Part 1 • Thought provoker • Your offense plan Part 2 • Emotions in voters • How anger works • Evolution • Psychology
  • 95. Contact Zeljko Zidaric Civic Innova1on Incubator zzidaric@gmail.com