1. Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s
occupancy levels and also it’s profitability. Overall in-charge of daily operations of all
departments, from the laundry service all the way through to organizing corporate
hospitality. Responsible for organizing the activities of office employees and variety of tasks
including office operations, accounting, customer satisfaction and emergency procedures
among others.
Duties:
Striving to create a relaxing and welcoming ambience for customers.
Making sure that guests have a good first and last impression of the company.
Making sure presentation, clients satisfaction and optimum services are consistent
throughout the hotel.
Striving to create a relaxing and welcoming ambience for customers.
Anticipate customers needs
Handled VIP’s from celebrities, ministers, foreign delegates to royals and norm.
Keeping records of clients requirement and preferences.
Control correspondences within the department, customers and suppliers.
Review and approve supply requisitions
Liaise with other agencies, organizations and groups customers.
Update organizational memberships
Maintain office equipment
Design and implement office policies
Establish standards and procedures
Organize office operations and procedures
Effectively managing the daily operations of the hotel.
Orient and train employees
Provide on the job and other training opportunities
Evaluate staff performance
Coaching and disciplining staff
Setting assignments and task for staff and monitoring them to ensure that they are
met.
Recruiting staff, training them up and then monitoring their performance.
Engaging and motivating staff to do better.
Constantly focusing on profitability and growth.
Identifying other revenue stream opportunities.
Launching local publicity campaigns and attending networking events.
Demonstrating visible operational leadership and management to the hotel staff.
Supervising the task of the front office staff.
Design filing systems
Ensure filing systems are maintained and up to date
Define procedures for record retention
Ensure protection and security of files and records
Ensure effective transfer o files and records
Transfer and dispose records according to retention schedules and policies
Ensure personnel files are up to date and secure
Plan and implement office systems, layout and equipment procurement
Maintain and replenish inventory
Check stock to determine inventory levels
Anticipate needed supplies
Verify receipt of supply