1. CRM Introduction & Benefits
Asif Hussain

2. Service
• Resolve Service
Requests Quickly
and Completely
• Continually
Improve Service
Effectiveness
• Flexibly Configure
to Your Business
Processes

3. Manage Service Activity

4. Detect and Fix Bottlenecks Early

5. Give Your Customers Personalized
Service, Any Way They Want It

6. • Route Your Customers to the Right Agent the
First Time
• Eliminate Call Center Complexity and Reduce
Costs
• Scale Up or Down as Demand Changes

7. Be More Productive

8. Improve Call Center Performance