4. What is BPM
A business process is an execution of activities that
produces business value.
The term Business Process Management
(or BPM) refers to activities performed by businesses
to optimize their business processes.
Approach to achieve the strategic business objectives.
12. BPMS and SOA
BPMS:
Management practice
Tools for automating processes
SOA:
Architectural philosophy
Design standards-based services to
access system functionality
13. How BPMS and SOA are
connected?
Business IT
SOA defines the
way IT assets can
be consumed by
the business, and
BPM defines their
consumption.
14. How BPMS and SOA are
connected?
Service A Service B Service C
Service D Service E
Legacy
System
Database
ERP
System
Process
Step 1
Process
Step 2
Process
Step 3
Process
Step 4
Business
View
IT View
15. The “S” in BPMS
Essential Elements of a BPMS:
Process
Rules
Forms
18. Efficiency and Productivity
Streamline human interaction
Enforce accountability
Minimize errors
Identifying problem areas
19. Response to Change
Service A Service B Service C
Service D Service E
Legacy
System
Database
ERP
System
Process
Step 1
Process
Step 2
Process
Step 3
Process
Step 4BPM
S
SOA
Rules
Engine
20. Real-time fact-based decisions
360
view
CRM Record
Support
ticket
Email
Call Records
Transactions
Social Media
• the right
information
• at the right
time to
• the right
people