4. SMS Basics
• Short Code - 5/6 digit phone numbers that
can send and receive text messages
• Keyword – What consumers text to a
short code to join your SMS Marketing list
• Opt-In – Text the Keyword To Short Code
• Opt-Out – Reply STOP
6. SMS = Everyone
Some 83% of American adults own cell phones and three-
quarters
of them (73%) send and receive text messages
7. SMS = Effective
160 Characters
Limitation Works In Its Favor
Permission Based
Customers Have Asked To Receive
Your Messages
Easy To Use
Cannot Get Simpler
15. Social Media
To
get
FREE
pizza
join
our
facebook
group
at
UNCCDominos.com
once
you
join
post
a
message
(I
GOT
A
TEXT)
&
you
will
get
FREE
pizza
code
Reply
STOP
49ER
2
Optout
16. Social Media
• 15% of 3000 attendees opted in
• Nearly all joined Facebook group
• Ran subsequent campaigns w/o loss leader
End Of Semester Results
2000 new Facebook fans
Similar SMS List Growth
Follow-up Campaign Redemption Rates > 20%
17. Social Media
Bottom Line
$125 Dollar SMS Spend
Multiple Campaigns To Hundreds Of Students
Tracked With Redemption Codes
>20% Redemption Rate = Hundreds Of Orders Each Time
“The sales at the store,” Mr. Swanson
says, “when we send text messages, or
[use them to] drive people to Facebook,
are unprecedented.”