Optimise-GB provides you with a presentation that shows you how lean six sigma can help you control the improvements you have made in your business processes through the use of poka-yoke (error proofing) in systems or creating cards to warn people of the potential mistakes in their productyion, forms or systems input. There are also control charts that can be used to ensure that tolerance levels may be put into your processes, anything that falls out of the tolerance levels can be used to prompt managers to take action to remedy a situation. This presentation also guides you through the development of people, your greatest asset (not cost) and how training, operational manuals, check lists and how to guides can help people follow processes simply with comfort. Please contact me should you have any questions on simon@optimise-gb.com. Many thanks Simon Misiewicz

1. Lean, Six Sigma and ToC DMAIC Process Improvement Control Phase Optimise -GB

2. Knowledge base Lean: is centred around creating more value with less work by removing waste and increasing efficiencies in business processes. Six Sigma: seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) to achieve cost reduction or profit increase and customer satisfaction Optimise -GB

3. Knowledge base Theory of Constraints (TOC ) is an overall management philosophy introduced by Dr. Eliyahu M. Goldratt and is geared to help organisations achieve their objectives. Any manageable system is limited by a small number of constraints. Optimise -GB

4. Six Sigma Process Improvement methodology Optimise -GB

6. Six Sigma Control Project manage business process improvement activities Ensure control reports, policy documents, training manuals and schedules are in place to ensure control Optimise -GB D M A I C

7. Control – Use mistake proofing to prevent previous errors recurring Six Sigma Optimise -GB D M A I C Use colour and clear help guides for users Use system interfaces to prevent manual working Use drop down lists instead of free text fields Use colourful pictures to show the expected end result Process Take order Take goods from shelf Produce and print invoice Box goods / invoice

8. Control – Use exception report to act on out of control work Six Sigma Unacceptable time to input invoice – managers to immediately address issue System to send email upon work falling outside tolerance levels Optimise -GB D M A I C

9. Control – Use visuals to set and monitor daily targets Invoices to process Six Sigma Optimise -GB D M A I C Time Target Actual Difference Reason 0900 – 1000 1000 – 1100 1100 – 1200 1200 – 1300 1300 – 1400 1400 – 1500 1500 – 1600 1600 – 1700 Total

10. Control – Use visuals to set and monitor weekly targets Invoices to process Six Sigma Optimise -GB D M A I C Time Target Actual Difference Reason Week 1 Week 2 Week 3 Week 4 Total Month

11. Control – Training manuals: Each process maps should be accompanied by the following documents Six Sigma Process map of who does what Procedure of how to carry out activity clearly numbered with screen shots What is expected, policies behind work, rules and regulations that apply Examples of what the finished output should look like: example being forms Check list for the activities to confirm completion and sign as authorisation Optimise -GB D M A I C Process map How to guide Policy info Specimen Checklist

12. Control – staff training: Steps to training Six Sigma Optimise -GB D M A I C

13. Control – staff training: Ensure that every user involved in the business process has been given training. Use tests to ensure understanding and ensure employees sign to acknowledge that training has been given Do not allow access to systems or allow person to work in process if they do not have thorough understanding Six Sigma Optimise -GB D M A I C