2. Delta Faucet Company
• Interviewed
– HR Representative and Communication Specialist,
Hilda Mackin
– Senior Operations Manager, David Smith
Jackson, Tennessee
Manufacturing Location
Est. 1995
Employees: 879
3. • Email is emerging as
most used channel
• Face-to-Face is most
preferred channel by
employees
• Diversity is encouraged
in internal
communication
channels
Research on Internal Communication Channels
4. Research on Internal Communication Channels
• Usage of intranet to
share information
internally is common
• Benchmarking is a way to
discover industry best
practices
• Knowledge gained should
be shared to promote
growth
5. Delta Faucet Company
Communication Plan
• Continue daily huddle email and face-to-face
sharing of information
• Start having employee round table meetings
to encourage a sense of relationship building
into the preferred face-to-face communication
6. Delta Faucet Company
Communication Plan
• Launch a promotional marketing campaign to
increase usage of the intranet
• Benchmark local industrial manufacturing
sites to increase the level of diversity & share
knowledge to all Delta Faucet locations
