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Vistaprint’s Manager Development ProgramTake Your Success to the Next Level   Wendy Cebula & Austin Cooke Company Confidential – Vistaprint © 2007 1
2 We Help Small Businesses Market Their Business  Superior value proposition Turnkey marketing solutions Broadest product portfolio, including creative tools and services Market leading prices, ease of use, convenience, and customer service “Right for me” product quantities   Rising awareness driving revenues  Rapidly acquiring customers with low, stable per-customer acquisition costs 8 million unique customers last fiscal year Large and underserved market in North America and Europe   Favorable competitive landscape
Full Spectrum Turnkey Marketing Solution for Small Businesses  1/28/2010 3 Company Confidential © 2009 …and home and family Business cards Postcards Photo books Magnets Stamps Promotional gifts Custom apparel Invitations/Announcements Photo cards Holiday cards Photo calendars Brochures Folders Letterhead Envelopes Websites Email marketing Cards
Market-Defining Product and Service Breadth Signage Custom  Apparel Business  Cards Promotional  Gifts Other Online  Services Relative SpendSmall Business Marketing(Overall market,not just Vistaprint) Including Email Marketing Brochures, Flyers Letterhead, Envelopes Websites Holiday  Cards Mailing Services 4
History of Strong Results 5 Millions, fiscal year ending June 30 *Fiscal 2005 results exclude a contract termination payment of $21mm Non-GAAP adjusted net income for all periods presented excludes share-based compensation expense and its related tax effect.  Please see reconciliation to GAAP net income at the end of this presentation.
Strong Organic Growth 1/28/2010 6 Company Confidential © 2009
The Challenge… 62% growth year over year Young, capable, highly intelligent workforce Rapid promotion cycles No resources for managers other than their own manager “I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.” - Vistaprint Manager 1/28/2010 7
Manager Development Program At A Glance 1 HourPhase II Check-In ½ DayGraduation Vista Impact Session Discussions 360° Survey Feedback Vista Impact Session Discussions 360° Survey Feedback Time Commitment: ~ 11-12 Hours Managers      of Participants 1 Hour MDP Orientation Ongoing  :  Conversations, Measurement, Debriefs 2 Days Phase I 2 Days Phase II ½ Day Graduation 12 Vista Impact  Sessions 12 Vista Impact Sessions Time Commitment: ~ 11-12 days Participants  Ongoing :  Reinforcement through E-Learning Q2 Q4 Q1 Q2 Q3 Gathering Metrics Measurement 8
High Level Learning Topics: Phase I Phase II   The Work of Managers Mental Models  Ladder of Inference  Advocacy & Inquiry  Planning and Prioritizing Important vs. Urgent  Goal Setting SMART Goals Delegating to Build Talent Skill vs. Will Providing Direct and Actionable Feedback  Results Stories Coaching to Drive Results What’s in Your Toolbox? Strategy Implementation Creating a Clear Line of Sight Managing the Challenges of Change  Asking the Critical Questions Agility & Resilience Utilizing Communication Process Skills Stakeholders & Triggers Developing a Plan 9
Vista Impact Session - Sample Agenda 1/28/2010 10
Early Results… “MDP has changed the way I think.  I am more impactful as a manager now that I have a new framework for work throughput, allocation, and organizational efficiency.  Specifically, MDP has helped me sort out “who’s doing what” on my team and how to manage the people and workloads.”  - Pilot Participant “I feel more confident in my ability to manage others, especially other managers.  I feel that I am truly building a strong team, which helps me, them and the business.” 					- Pilot Participant “I definitely think getting these core skills will allow me to become a stronger manager and drive value for the team and Vistaprint.”  						      - Class A Participant 1/28/2010 11
Appendix 1/28/2010 12
How We Got Here Last fall we conducted a Needs Analysis in order to determine the learning & development requirements of managers and the rank order of priorities for each of the following groups: Senior Business Leaders Managers Those Being Managed Data Collection Methods 31 one-hour interviews with key business leaders 5 Focus Groups with 36 managers total 5-6 question survey sent to 524employees with a 50.76% return rate 1/28/2010 13
What We’re Striving For… Vistaprint’s challenge is to create an environment that promotes the value of management & our commitment to develop management talent.   The ideal environment embeds the belief that strategic management of talent is a competitive advantage.  We demonstrate that by: Devoting time and attention to it Using our understanding of what people need to learn and how they learn to provide opportunities for them Integrating “business” and “human” strategies Managing trade-offs between performance, learning, and development Proactively providing learning opportunities and resources Creating space {time & autonomy} for both the act of managing and for employees to improve their management skills Communicating & demonstrating the value of high quality management through both investment & incentives 14
Vista Impact Session Topics Session I - What’s Working – What Needs Work Session 2- The Art of One-on-Ones Session 3 - Conducting  Effective Performance Management Conversations Session 4 – Time Management Tips & Tricks Session 5 - Motivating Others  Session 6 – Learning Styles  Session 7 –  Setting Expectations: How to Work Together                                       Session 8 - Managing your Manager  Session 9 - The Stages of Team Development Session 10 - Gaining Buy-In/Commitment  Session 11 - Influencing Others Session 12 - The Power of Story Telling Phase II (Order TBD) ,[object Object]

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Manager Development Program

  • 1. Vistaprint’s Manager Development ProgramTake Your Success to the Next Level Wendy Cebula & Austin Cooke Company Confidential – Vistaprint © 2007 1
  • 2. 2 We Help Small Businesses Market Their Business Superior value proposition Turnkey marketing solutions Broadest product portfolio, including creative tools and services Market leading prices, ease of use, convenience, and customer service “Right for me” product quantities Rising awareness driving revenues Rapidly acquiring customers with low, stable per-customer acquisition costs 8 million unique customers last fiscal year Large and underserved market in North America and Europe Favorable competitive landscape
  • 3. Full Spectrum Turnkey Marketing Solution for Small Businesses 1/28/2010 3 Company Confidential © 2009 …and home and family Business cards Postcards Photo books Magnets Stamps Promotional gifts Custom apparel Invitations/Announcements Photo cards Holiday cards Photo calendars Brochures Folders Letterhead Envelopes Websites Email marketing Cards
  • 4. Market-Defining Product and Service Breadth Signage Custom Apparel Business Cards Promotional Gifts Other Online Services Relative SpendSmall Business Marketing(Overall market,not just Vistaprint) Including Email Marketing Brochures, Flyers Letterhead, Envelopes Websites Holiday Cards Mailing Services 4
  • 5. History of Strong Results 5 Millions, fiscal year ending June 30 *Fiscal 2005 results exclude a contract termination payment of $21mm Non-GAAP adjusted net income for all periods presented excludes share-based compensation expense and its related tax effect. Please see reconciliation to GAAP net income at the end of this presentation.
  • 6. Strong Organic Growth 1/28/2010 6 Company Confidential © 2009
  • 7. The Challenge… 62% growth year over year Young, capable, highly intelligent workforce Rapid promotion cycles No resources for managers other than their own manager “I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.” - Vistaprint Manager 1/28/2010 7
  • 8. Manager Development Program At A Glance 1 HourPhase II Check-In ½ DayGraduation Vista Impact Session Discussions 360° Survey Feedback Vista Impact Session Discussions 360° Survey Feedback Time Commitment: ~ 11-12 Hours Managers of Participants 1 Hour MDP Orientation Ongoing : Conversations, Measurement, Debriefs 2 Days Phase I 2 Days Phase II ½ Day Graduation 12 Vista Impact Sessions 12 Vista Impact Sessions Time Commitment: ~ 11-12 days Participants Ongoing : Reinforcement through E-Learning Q2 Q4 Q1 Q2 Q3 Gathering Metrics Measurement 8
  • 9. High Level Learning Topics: Phase I Phase II The Work of Managers Mental Models Ladder of Inference Advocacy & Inquiry Planning and Prioritizing Important vs. Urgent Goal Setting SMART Goals Delegating to Build Talent Skill vs. Will Providing Direct and Actionable Feedback Results Stories Coaching to Drive Results What’s in Your Toolbox? Strategy Implementation Creating a Clear Line of Sight Managing the Challenges of Change Asking the Critical Questions Agility & Resilience Utilizing Communication Process Skills Stakeholders & Triggers Developing a Plan 9
  • 10. Vista Impact Session - Sample Agenda 1/28/2010 10
  • 11. Early Results… “MDP has changed the way I think.  I am more impactful as a manager now that I have a new framework for work throughput, allocation, and organizational efficiency.  Specifically, MDP has helped me sort out “who’s doing what” on my team and how to manage the people and workloads.” - Pilot Participant “I feel more confident in my ability to manage others, especially other managers.  I feel that I am truly building a strong team, which helps me, them and the business.” - Pilot Participant “I definitely think getting these core skills will allow me to become a stronger manager and drive value for the team and Vistaprint.”  - Class A Participant 1/28/2010 11
  • 13. How We Got Here Last fall we conducted a Needs Analysis in order to determine the learning & development requirements of managers and the rank order of priorities for each of the following groups: Senior Business Leaders Managers Those Being Managed Data Collection Methods 31 one-hour interviews with key business leaders 5 Focus Groups with 36 managers total 5-6 question survey sent to 524employees with a 50.76% return rate 1/28/2010 13
  • 14. What We’re Striving For… Vistaprint’s challenge is to create an environment that promotes the value of management & our commitment to develop management talent. The ideal environment embeds the belief that strategic management of talent is a competitive advantage. We demonstrate that by: Devoting time and attention to it Using our understanding of what people need to learn and how they learn to provide opportunities for them Integrating “business” and “human” strategies Managing trade-offs between performance, learning, and development Proactively providing learning opportunities and resources Creating space {time & autonomy} for both the act of managing and for employees to improve their management skills Communicating & demonstrating the value of high quality management through both investment & incentives 14
  • 15.
  • 17.
  • 18.