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FACILITATION SKILLS:
BEST & WORST
FACILITATOR PRACTICES
Data Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco
BEST
P
WORST
O
P
CAREFULLY ASSESS THE
NEEDS OF MEMBERS
=

=

TREAT
PARTICIPANTS
EQUALLY

P
WORK
HARD TO
STAY
NEUTRAL

P
KNOW HOW

O USE

A WIDE RANGE OF
PROCESS

OOLS

P
CREATE AN

PEN

& TRUSTING

ATMOSPHERE

P
LISTEN INTENTLY TO FULLY

UNDERSTAND

WHAT’S BEING
SAID

P
P
SPEAK IN
SIMPLE DIRECT
LANGUAGE

ABC
P
TAKE GOOD
NOTES
P

WORK TO
MAKE
MEMBERS

THE CENTRE
OF
ATTENTION
O
TRY TO BE THE

CENTRE

OF ATTENTION
O
NEVER

S CHECK

MEMBER CONCERNS
FAIL

LISTEN

O
O
LOSE

TRACK
OF

IDEAS
O
PASSIVE
O
PUT
PEOPLE

DOWN
O
GET

DEFENSIVE
LET A FEW
PEOPLE
OR THE
LEADER DOMINATE

O
PUSH

AHEAD
ON AN
IRRELEVANT

AGENDA

O
V

HAVE NO

BALTERNATIVEC
APPROACHES

O
O
LET DISCUSSIONS

RAMBLE
WITHOUT PROPER

CLOSURE
P
CHAMPION

IDEAS YOU
DON’T PERSONALLY

FAVOUR
P
+

+ +
+ +
+
+
+
+

POSITIVE

END ON A

+

OPTIMISTIC

+

NOTE
END
WITH

CLEAR STEPS

P
www.activepresence.com/facilitation-skills

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