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Effective Messaging
Throughout the Purchase Process
Marc Weisinger
Director of Marketing
Marc@elitesem.com
646-290-7142
@MarcWeisinger
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Getting to Know Each Other
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Consumers are constantly giving us
information about what they value and
deem important when looking for
products or services.
Marketers that identify the key interest
points and alter their message and
landing page experience to match that
interest will outperform their
competition.
Thesis
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Let’s Get to it!
Two Key Principals for Successful
Pay-per-Click Search Engine Marketing
1) Answer the specific question searchers
are asking
2) Remove any barriers or “friction” that
prevent searchers from taking the action
you want them to take
Messaging effectively on the
search engine results page
(Search)
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Answer the Question Searchers are Asking
Search Query Specific Ad
Landing Page
on Your Website
User enters a
search query….
An ad answers
the specific
question
landing page
answers the specific
question.
“Men’s
Prescription
Eyeglasses”
“Men’s
Prescription
Eyeglasses for
sale”
“Men’s Prescription
Eyeglasses” page of
the website
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Let’s Talk Money Transfer
Identifying Modifiers and Messaging Accordingly
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
“Send money Safely”
“Send Money Quickly”
Messaging Specifically For Search
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
“Send money”
“Send money to Mexico”
+
Messaging Specifically For Search
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Messaging Specifically For Search
Utilize Site Links
Multiple Calls to Action
Test and Iterate
Experiment and rotate ads
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Messaging Specifically For Search
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Other Ways to Message: Price-Conscious Shoppers
Price Anchoring and Premium Options
Add an additional (small)
Changing a $5 free to a “small $5 fee” in ad text
showed a 20% increase in response rates
Reframing the value
Include daily, weekly, or monthly values on higher price goods or services
Instead of $2,000 a year it’s less than $200 a month
Reduce the pain by bundling
People are willing to spend more overall on multiple products if it lowers the cost of individual
products
Selling Time over Money
Try to have consumers focus on the great time they’ll have or the fine quality of your product
more so than the money it costs.
Messaging Specifically For Search
Messaging effectively based on
on-site feedback
(Remarketing)
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Messaging Specifically For Remarketing
-Steelhouse
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
1. Segment shopping cart abandoners
2. Consider Time
3. Segment home page, category page, and
product page visitors separately.
4. Use Layers including gender, age,
household income
5. Separate Text from Banner Ads
Remarketing 5 Best Practices
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Static Ads
Dynamic Remarketing
Dynamic Remarketing Ads
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Other Advantages of Dynamic Ads
-Steelhouse
• Product Specific Ads
• Product Specific Landing Pages
• Include Price, Descriptions, etc
• Showcase Multiple Products
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
1. Broaden your search campaigns
2. Customize ad text based on site history
3. Exclude audiences from search
Remarketing Lists for Search Ads
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Dynamic Audience Lists
http://www.bestbuy.com/site/Nikon---D3200-24.2-Megapixel-Digital-SLR-Camera-with-18-55mm-Zoom-Lens---
Black/4826999.p?id=1218542603974&skuId=4826999&productCategoryId=pcmcat180400050000&cmp=++&li
d=abn_sku_1_Digital+SLR+Cameras_SKU_4826999_IMG
Brand: Nikon
Category: Camera
Subcategory: SLR
Price: $500-$1,000
Example Variables
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Dynamic Audience Lists
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
What dynamic lists looks like in the Adwords UI
Creating lists by URL only Creating lists by URL only and more!
Messaging effectively after a
purchase or conversion
(Email + Remarketing)
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Messaging After the Conversion
+
Email Remarketing + RLSA
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Email Marketing:
1. Personalization and preparation
2. Appropriate messaging and audience
segments.
3. Optimize for mobile
4. Timing and testing
Messaging After the Purchase
NYC SF ATL PHLELITESEM.COM CONFIDENTIAL
Remarketing + RLSA:
1. Cross selling and complementary products
2. Separate bid targets and exclusions
3. Copy testing
4. Timing and testing
Messaging After the Purchase
Q&A
Marc Weisinger
Director of Marketing
Phone: 646.290.7142
Email: Marc@elitesem.com
Twitter: @MarcWeisinger
Blog: www.elitesem.com/sem-paid-search-blog

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Effective Messaging Throughout the Purchase Process

  • 1. Effective Messaging Throughout the Purchase Process Marc Weisinger Director of Marketing Marc@elitesem.com 646-290-7142 @MarcWeisinger
  • 2. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Getting to Know Each Other
  • 3. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Consumers are constantly giving us information about what they value and deem important when looking for products or services. Marketers that identify the key interest points and alter their message and landing page experience to match that interest will outperform their competition. Thesis
  • 4. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Let’s Get to it! Two Key Principals for Successful Pay-per-Click Search Engine Marketing 1) Answer the specific question searchers are asking 2) Remove any barriers or “friction” that prevent searchers from taking the action you want them to take
  • 5. Messaging effectively on the search engine results page (Search)
  • 6. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Answer the Question Searchers are Asking Search Query Specific Ad Landing Page on Your Website User enters a search query…. An ad answers the specific question landing page answers the specific question. “Men’s Prescription Eyeglasses” “Men’s Prescription Eyeglasses for sale” “Men’s Prescription Eyeglasses” page of the website
  • 7. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Let’s Talk Money Transfer Identifying Modifiers and Messaging Accordingly
  • 8. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL “Send money Safely” “Send Money Quickly” Messaging Specifically For Search
  • 9. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL “Send money” “Send money to Mexico” + Messaging Specifically For Search
  • 10. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Messaging Specifically For Search Utilize Site Links Multiple Calls to Action Test and Iterate Experiment and rotate ads
  • 11. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Messaging Specifically For Search
  • 12. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Other Ways to Message: Price-Conscious Shoppers Price Anchoring and Premium Options Add an additional (small) Changing a $5 free to a “small $5 fee” in ad text showed a 20% increase in response rates Reframing the value Include daily, weekly, or monthly values on higher price goods or services Instead of $2,000 a year it’s less than $200 a month Reduce the pain by bundling People are willing to spend more overall on multiple products if it lowers the cost of individual products Selling Time over Money Try to have consumers focus on the great time they’ll have or the fine quality of your product more so than the money it costs. Messaging Specifically For Search
  • 13. Messaging effectively based on on-site feedback (Remarketing)
  • 14. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Messaging Specifically For Remarketing -Steelhouse
  • 15. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL 1. Segment shopping cart abandoners 2. Consider Time 3. Segment home page, category page, and product page visitors separately. 4. Use Layers including gender, age, household income 5. Separate Text from Banner Ads Remarketing 5 Best Practices
  • 16. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Static Ads Dynamic Remarketing Dynamic Remarketing Ads
  • 17. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Other Advantages of Dynamic Ads -Steelhouse • Product Specific Ads • Product Specific Landing Pages • Include Price, Descriptions, etc • Showcase Multiple Products
  • 18. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL 1. Broaden your search campaigns 2. Customize ad text based on site history 3. Exclude audiences from search Remarketing Lists for Search Ads
  • 19. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Dynamic Audience Lists http://www.bestbuy.com/site/Nikon---D3200-24.2-Megapixel-Digital-SLR-Camera-with-18-55mm-Zoom-Lens--- Black/4826999.p?id=1218542603974&skuId=4826999&productCategoryId=pcmcat180400050000&cmp=++&li d=abn_sku_1_Digital+SLR+Cameras_SKU_4826999_IMG Brand: Nikon Category: Camera Subcategory: SLR Price: $500-$1,000 Example Variables
  • 20. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Dynamic Audience Lists
  • 21. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL What dynamic lists looks like in the Adwords UI Creating lists by URL only Creating lists by URL only and more!
  • 22. Messaging effectively after a purchase or conversion (Email + Remarketing)
  • 23. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Messaging After the Conversion + Email Remarketing + RLSA
  • 24. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Email Marketing: 1. Personalization and preparation 2. Appropriate messaging and audience segments. 3. Optimize for mobile 4. Timing and testing Messaging After the Purchase
  • 25. NYC SF ATL PHLELITESEM.COM CONFIDENTIAL Remarketing + RLSA: 1. Cross selling and complementary products 2. Separate bid targets and exclusions 3. Copy testing 4. Timing and testing Messaging After the Purchase
  • 26. Q&A Marc Weisinger Director of Marketing Phone: 646.290.7142 Email: Marc@elitesem.com Twitter: @MarcWeisinger Blog: www.elitesem.com/sem-paid-search-blog