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The Content Marketing

Futurist
aka Scott Abel, The Content Wrangler

5

Revolutionary Technologies

Content Marketers

Can’t Afford To Ignore

#cmworld
scott abel

@scottabel
scott@thecontentwrangler.com

thecontentwrangler.com

#cmworld
about me

content strategist
conference organizer
faculty at Berkeley iSchool

columnist EContent Magazine
#cmworld
the problem

marketers
are overwhelmed

and unprepared

#cmworld
the problem

many of us treat
the world wide web

like the Ohio web
or the American English web

#cmworld
that needs to change

we need to

change

#cmworld
the problem

technology

is accelerating

faster than we are
#cmworld
the problem

new devices
and new markets
and new demands

#cmworld
the problem

outdated notions

of success

in what other industry would 2-5% response rate be considered a success?

#cmworld
the solution

new approaches
new responsibilities
new roles and new tools

#cmworld
The Content Marketing

Futurist
aka Scott Abel, The Content Wrangler

5

Revolutionary Technologies

Content Marketers

Can’t Afford To Ignore

#cmworld
what is

technology?
#cmworld
technology is the purposeful

application of scientific

knowledge in the design, production,
and utilization of goods and services

#cmworld
why do we need to

know about technologies ?

#cmworld
Source: Gartner

by 2017, CMOs are
expected to spend more

on IT than CIOs do
#cmworld
what technologies

can we not afford to ignore ?

Iʼll provide a basic overview of each and some key points for pondering

#cmworld
#1

automated
translation
#cmworld
machine
aka

translation
#cmworld
some know it as

google translate
#cmworld
but itʼs much more

than that
#cmworld
what is

automated
translation
?

#cmworld
automated translation is

a process that uses

software to translate

content from one

language to another

#cmworld
?

why

do we need to know this

#cmworld
the world wide web

[not the American English web]

is the land of opportunity

#cmworld
in a global market

reaching customers
previously viewed as
out of scope is the goal

#cmworld
Source: US Small Business Administration

96%

of the consumers on Earth

do not live in the US
#cmworld
but they all

speak English, right ?
#cmworld
wrong!
#cmworld
Source: Nationalencyklopedin

less than 6%
of the worldʼs population
speak English well enough
to understand your prose
and marketing mumbo-jumbo

#cmworld
Source: Wikipedia

many people who
understand spoken English

cannot read English
in fact, many cannot read at all
#cmworld
human translation
can be time-consuming and

expensive
many languages arenʼt supported due to lack of resources

#cmworld
Source: Ethnologue

especially when you consider that

there are over 7,000

languages spoken

by the people of Earth
#cmworld
Source: 2010 Web Globalization Report Card

and that each and every

word translated costs

about .25 a word
multiplied by the number of languages

the average multi-national support 20+ languages
#cmworld
Source: 2010 Web Globalization Report Card

a 15,000 word document
translated into 22 languages

at .25 a word
15,000 X .25 = $3,750 X $82,000
#cmworld
?

how
do we get started

#cmworld
recognize that today you write

for both humans

and machines
our content must be both human- and machine-processable to have maximum ROI

#cmworld
recognize that today you write

first for machines

then for humans

if content is not findable (by machine) or accessible (by machine) it doesnʼt exist

#cmworld
of course the content you create

is destined for humans

but machines are
gatekeepers to success

#cmworld
recognize that writing rules

were developed

long before technology

made instant global

communication possible
#cmworld
recognize that writing rules
you learned in grade school

Language Arts classes
are no longer sufficient

for a world in which

Language Science is needed

#cmworld
examine your content from

the vantage point of a

rules processing engine

and ensure it is optimized

for machine translation
we do this already by making content conform to standards like RSS
#cmworld
#2

automated

transcription
#cmworld
what is

automated

transcription
?

#cmworld
automated transcription is

a process that uses

software to translate

speech to text
#cmworld
?

why

do we need to know this

#cmworld
for many of the same
reasons automated translation

is needed AND the fact that video
content is not keyword searchable

without a transcription
#cmworld
the content locked inside

of video is hidden from view

• CRM
• integration
• personalize
#cmworld
#cmworld
?

how
do we get started

#cmworld
use one of several
software providers

to create transcriptions
for your videos and post them

along with your videos

#cmworld
transcription files
can also be translated

and the translations used

as sub-titles in other languages

#cmworld
#3

terminology

management

#cmworld
what is

terminology

management

?

#cmworld
terminology management

is the process of controlling

the words you use by organizing

them in a central repository

that contains a list of approved
terms and rules for their usage

#cmworld
the goal of terminology
management is to ensure that

the words that are most

closely associated with your

products, services, and branding

are used consistently

#cmworld
terminology management

efforts result in a controlled

vocabulary that is made

accessible to all who need it

across your organization
as well as partners and service providers

#cmworld
?

why

do we need to know this

#cmworld
terminology management
helps ensure consistency

throughout your content assets

in both your source
and you translated content

#cmworld
terminology management
can help ensure legal and
regulatory compliance, brand

consistency, enhanced content quality

#cmworld
?

how
do we get started

#cmworld
seek guidance from a

global content strategist
to help you craft a terminology management strategy

and look for opportunities
to standardize your content creation processes

#cmworld
adopt a terminology
management system

#cmworld
#4

adaptive

content

#cmworld
what is

adaptive

content

?

#cmworld
adaptive content is
content that is structured

and designed adapt to
the needs of your customer

#cmworld
adaptive content changes

not just cosmetically,
but also in substance

and in capability
#cmworld
adaptive content also adapts

to the capabilities of the

device it is viewed on
automatically, on-demand

if a GPS is available on a handheld device, the content will be able
to take advantage of “location aware” features of the device
#cmworld
for example, an instruction

like ʻclickʼ on a laptop

would be automatically
adapted to ʻtouchʼ on a
smartphone and ʻsayʼ in

an automobile GPS

#cmworld
?

why

do we need to know this

#cmworld
customers demand
exceptional experiences;

their expectations have changed

and they expect you to

change and adapt to their needs
#cmworld
adaptive content

makes it possible for you to
publish to multiple-platforms

and to multiple-devices
̶ often, automatically

#cmworld
adaptive content

is consistently structured,

providing a predictable

customer experience

#cmworld
adaptive content

is content separated from

formatting information;
allowing authors to focus

on what they do best
#cmworld
adaptive content

makes your content

findable and reusable
by others who need it
#cmworld
?

how
do we get started

#cmworld
adaptive content

involves rethinking
how you create, manage
and deliver content; itʼs best

to seek advice from an experienced pro
#cmworld
there is no EASY button;

moving to adaptive

content involves work,

but the pay-off (ROI) can

often be realized in months, not years
#cmworld
#5

component

content management
#cmworld
what is

component

content management

?

#cmworld
component content management

is the creation, administration,
organization and governance

of small, discrete, re-usable

components of content

#cmworld
component content management

focuses on the storing of
content components that

are used to assemble documents

component content management systems are designed for this purpose
#cmworld
components of content
come in various sizes and
types and can be as small

as a single word or as large as

many paragraphs
they can be recombined/remixed to create new deliverables
#cmworld
components of content

can take the form of
graphics, hyperlinks or

other repurposable content
your company logo, product description, value proposition, link to benefits
#cmworld
component content management

is about managing content

not about managing files

content versus files
#cmworld
content

date(s)
time(s)
topic(s)/title(s)
description(s)
keywords
presenter name(s)
presenter bio(s)
sponsor name(s)
sponsorship level(s)
directions
price(s)
link

files

email invite
printed invite
registration microsite
printed program
at-event signage
voicemail script
telephone script
advertising
contract
tweet/update
blog post
mobile app

#cmworld
content

date(s)
time(s)
topic(s)/title(s)
description(s)
keywords
presenter name(s)
presenter bio(s)
sponsor name(s)
sponsorship level(s)
directions
price(s)
link

usage

same
same
same
same
same
n/a
n/a
same
varies (gold, silver, bronze)
varies (deliveries)
varies (gold, silver, bronze)
same
#cmworld
?

why

do we need to know this

#cmworld
structured content

combined with CCMS
supports personalized
content and targeted marketing,

increasing response rates

#cmworld
structured content

combined with CCMS
puts you in control of
your content and can help you

save BIG $ on translation
#cmworld
because not all prospects

or customers
are the same
#cmworld
you need component
content management

if you need to...

#cmworld
provide different types
of content to different
types of prospects and customers

#cmworld
re-use content across

documents without

copying and pasting

the copy>paste reuse method is the most costly and error-prone
#cmworld
ensure content is
consistent across all
touch points, channels, and devices

single-sourcing: write it once, use it often is a best practice
#cmworld
translate content

once and have it
automatically reflected

wherever it is reused

translation savings alone can often provide return on investment
#cmworld
publish to multiple

output formats

without the need for
manual intervention

formatting content for multi-channel output occurs automatically
#cmworld
involve a variety of

people in the creation,
management and delivery
of content to those who need it
component content management systems are designed for this task

#cmworld
?

how
do we get started

#cmworld
wait, thereʼs
much more!
#cmworld
look out for...

wireless
electricity

#cmworld
look out for...

flexible

surfaces

#cmworld
look out for...

wearable
computing

#cmworld
final

thoughts
#cmworld
to mature as a discipline

we need content craftspeople,

content designers and

content engineers

to help us shape, refine
and grow digital content
#cmworld
in order to create

compelling content
experiences, weʼll have

to leverage both

content AND code

#cmworld
and, weʼll have to
start thinking more
like engineers and less
like writers and editors

#cmworld
The Content Marketing

Futurist
aka Scott Abel, The Content Wrangler

5

Revolutionary Technologies

Content Marketers

Can’t Afford To Ignore

#cmworld

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