Session on enterprise social use cases at European SharePoint Conference in Barcelona

1. Developing Social Solutions with
SharePoint Server 2013
Five enterprise social use cases
Adis Jugo
Head of Development @ deroso Solutions GmbH

2. Who the...
• Born in Sarajevo, Bosnia and Herzegovina, 40 years ago
• In SP world since 2002, doing nothing else since 2006
• Microsoft MVP for SharePoint Server
• Head of Development at deroso Solutions
• Blogger, speaker, author adis.jugo.ba
www.sharepointeurope.com

3. SESSION SOUNDTRACK:
JOHNNY CASH – “SON, DON’T TAKE YOUR GUNS TO TOWN”

4. Who…
• Is using enterprise social?
• Plans to use enterprise social?
• Which one?

5. Because enterprise social will...
• Increase productivity by 50%
• Improve internal communication by 100%
• Solve all knowledge management problems
• Get you promoted
• Solve world hunger problems
• Make Real Madrid a Champions League winner

6. DIRECT COMMUNICATION
SHORT PATHS
BREAKING HIERARCHIES
ORGANIZATIONAL CHANGE

7. MORE EFFECTIVE
MORE PRODUCTIVE
MORE INFORMED
MORE CONNECTED

8. ...OR CAT VIDEOS?

9. Instant success
Slide by Virpi Oinonen @voinonen

10. But then...
Slide by Virpi Oinonen @voinonen

11. Technology to the people!
+ =

12. 5 Enterprise social use cases
1. Communication as a mean of collaboration
2. Mail reduction (Integrating external sources)
3. Social instead of publishing
4. Implementing internal procedures
5. Compliance and governance (No social wild west!)

13. 1. Communication as a mean of collaboration
• “Facebook behind firewall”, “Glorified chat tool”?
• Decreasing email traffic
– The CC hell
• Unmanaged knowledge exchange
• Content / topic tied
• Everything is a topic
• Each device is a consumer device

14. DEM

15. 2. Implementing Internal procedures
• Automatically providing important information based on employee context
• Following relevant content as part of internal procedures
• Everyone in marketing department must follow marketing site
• Everyone in marketing department must follow the #marketing tag
• Everyone must follow “Company rules” document
• Users assigned to project must follow project sites
• Part of Business Process Management -> Content

16. DEM

17. 3. Integrating external content sources
• Integrating external content sources inside the company
• Integrating external content sources outside of company
• Imposing the same procedures and rules as with internal content sources
• Automatic CRM posts to the newsfeed
• Integrate CNN news
• Integrate Twitter feed

18. DEM

19. 4. Social instead of publishing
• Publishing
– Static
– Read only
– Predefined
• Social
– Publishing sources
– Content sources
– Free choice sources

20. DEM

21. 5. Compliance + Governance
• Security policies
• Permission policies
• Versioning policies
• Retention and archiving
• EDiscovery
• Obeying laws, legal
regulations and internal
procedures
• Planning, setting policies
• Enforcing the policies
• Managing posts and replies
• Self-management
• Reporting to admins

22. DEM

23. Conclusion
• Most of the marketing stories are actually true: Social
does increase productivity and employee satisfaction
• Enterprise social without purpose and plan ends up
with cat videos
• Content in Enterprise social IS content, and as such,
needs governance
• Define your scenarios, and be sure to implement them!
• Real Madrid might still become a Champions League
winner (although not this year).
• SharePoint social features are a GREAT product, but no
happy ending there

24. ?
THANK YOU !
#CEVAPIQUEST