12. Our greatest The future of the The secret life of the
summer high street British family
A conversation with
ourselves
The flowering of benign
nationalism
A new national narrative of
success
2000 year of being
bonkers
18. Our greatest The future of the The secret life of the
summer high street British family
People
A conversation with didn’t walk away the
ourselves high street failed
The flowering of benign The real revolution in social
nationalism won’t be online
A new national narrative of Locality matters to people’s
success sense of identity
2000 year of being A nation of young
bonkers shopkeepers
19. 3. My family and I
The secret life of the
British family
24. “You want them to keep up with their friends and
all. But you want them to work hard, be good,
be brave honest kids, to know that they will have
to make sacrifices in life”
Martin, Leeds
32. “I am the spare part in the
family, I push the trolley and
keep my mouth shut”
Steven, Bucks
33. “I’ve spent 25 years in the Fish & Chip
business - I don’t know anything else.
Even a job at Asda wouldn’t work ”
Laurence, Birmingham
34. “We are a close family. We look after each
other. My family and the love we have for each
other is what I am most proud of”
Karen, Boston Spa
35. Our greatest The future of the The secret life of the
summer high street British family
People The family
A conversation with didn’t walk away the is alive and kicking
ourselves high street failed Kids quietly
The flowering of benign The real revolution in social despair of parental distraction
nationalism won’t be online
We worry they won’t had
A new national narrative of Locality matters to people’s what we did
success sense of identity Mum is her own worst
2000 year of being A nation of young enemy
bonkers shopkeepers Men are in crisis
36. Identity Bonkers
Patriotism Family
Success Community
Pride Duty
Idiosyncrasy Decency
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
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First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
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First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n
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First things first they long for the high street to enable human connection\n\n"Dear high street, I like it when I visit you and you make me feel wanted. I like it when I go in to shops and people engage with me, not because I am necessarily going to buy something but because they genuinely care about what they are selling and the people they're selling to" - Sarah 27\n\nSociabilty is the high street's killer app. And this isn't just about more coffee shops and nicer street furniture, though these are important.\nIt's about sociable retail spaces that are a joy to spend time in.\nAnd critically its about sociable staff that prioritise the experience and not the transaction.\nAnd using technology - like contactless - to free up staff to socialise with customers.\nSomething on show in abundance in Apple stores.\nWe all talk a lot about social media at the moment but I suspect that the real revolution in social will not be online but face to face.\n