Más contenido relacionado Más de Maxwell Hoffmann (15) Getting real: Electronic Documents in the Field1. Getting Real: Electronic Documents in the Field
Joe Gollner | Director - Gnostyx Research |Twitter @joegollner | www.gnostyx.com | jag@gnostyx.com
Maxwell Hoffmann | Adobe Product Evangelist | Twitter @maxwellhoffmann | mhoffman@adobe.com
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
2. About Adobe
Founded in December 1982 74 Offices in 43 Countries
$4.2 billion in revenue in FY2011 Corporate Headquarters in
San Jose, California
More than 10,000 employees
Adobe donates a minimum of 1%
of net income to philanthropy
We simplify complicated, inefficient, and expensive workflows.
We enable more engaging, compelling content.
We drive greater return from digital media and marketing investments.
© 2012 Adobe Systems Incorporated. All Rights Reserved. 2
3. About Maxwell Hoffmann
Maxwell Hoffmann
Product Evangelist, Tech Comm Suite
Former Product Manager and Sales Training Director
for Frame Technology
15 years in translation industry, working
on “whatever documents walked through the door”
Trained over 1,200 people in hands-on,
scalable publishing solutions
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3
4. About Joe Gollner
Joe Gollner is the Director of Gnostyx
Research. He has been implementing large-
scale standards-based content management
systems for over twenty years. His role has
typically been that of the enterprise content
strategist and senior project manager. He now
provides objective support to organizations as
they venture into projects that will modernize
how they create, manage, publish and evolve
their content assets.
Gnostyx Research is an independent
consultancy that helps organizations to make
good choices early in their content management
projects. To support this mandate, Gnostyx
Research is developing resources that can be
used to accelerate projects and improve
investment success rates. These resources
include training materials, implementation
methodologies, test suites and design tools.
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4
5. Topics
Case Study:
A Digital Retreat from the Field
Computers in the Field
Paper in the Field
eBooks in the Field
Technical Information & eBooks
XML
Illustrations
Parts Lists
Future Directions
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5
6. True Story: A Digital Retreat from the Field
Documentation modernization project
Military equipment
Adopted XML for multi-channel delivery
Decided to only implement electronic
maintenance aid
Equipment deployed to Afghanistan
Emergency project to get paper manuals
for use in harsh field conditions
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 6
7. Challenges Surrounding Computers in the Field
Heavy
Short battery life
Never robust enough
Expensive
Never as usable as hoped
Frequently dependent on continuous
connection or large data refreshes
Displays not usable in bright light
Displays destroy night vision in darkness
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
8. True Story: Command Post & Computers on Bottom of a Lake
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
9. Challenges Surrounding Paper in the Field
Heavy and bulky
Difficult to update
Frequently out-of-date
High rates of error in update insertion
Often awkward to use in field conditions
Wind & rain
Traversing cross-references
requires multiple manuals to be open
Advantages
Incredibly robust
No power requirements
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9
10. True Story: NORAD Distant Early Warning (DEW) Line Maintenance
Complex Radar Equipment
Extremely remote locations
Maintenance crews dispatched
by helicopter
with paper reference libraries!
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
11. Practical Solution: eBooks for the Field
eBook Readers
Lightweight
Long battery life
Simple operation
No light emissions
Extremely low cost
Effectively disposable
eBooks
Portable across multiple devices
Provides redundancy
Backup copy on your phone
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11
12. Considerations: Technical eBooks & XML
Goal: Generate highly usable reference library
Provide Library Table of Contents
Make it easy to select appropriate equipment configuration
Accessing equipment-specific eBooks
Requires no advanced behaviour from eReader
Provide specialist Tables of Contents
Illustrations
Tables
Error Codes
Common Problems
Intelligent source content produces
simplified information products
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 12
13. Considerations: Technical eBooks & Illustrations
Vector line art illustrations
Can be highly effective for e-Ink displays
Well suited to step by step illustration
Can be constructed by photo-tracing
Can be constructed from source CAD data
Can be rendered as reader friendly images
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13
14. Considerations: Technical eBooks & Parts Lists
Integration of e-Ink with touch
Enables interactive Parts Lists
Zoom-in on part
Select part
Call-up part information
Part stock number
Attaching parts
Perform actions
Explode sub-components
View disassembly / assembly
Order replacement part
Record part replacement
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14
15. Future Directions: Technical eBooks in your Pocket
Convergence in technologies
Uniting the benefits of:
Interactive computer applications
Paper manuals
e-Ink eReaders
Several considerations will persist:
Intelligent source content will be
essential for building all the necessary
perspectives
Topic orientation & text minimalism
will grow in importance
Role of line art with some interactivity
will continue to grow in importance
Voice control & text to voice will become
more widespread (hands-free operation)
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 15
16. Upcoming Adobe TechComm Webinars
Char James-Tanny
Part II: Creating an Accessible Layout – Tips to make documents more
accessible (structure, colors, fonts, more) (17 July, 10-11 AM PST)
Part III: Developing Accessible Content – Tips on grammar, paragraph, and
sentence length, alternate text, and more (31 July, 10-11 AM PST)
Future of TechComm series: Designing technical documentation for
tablets
26 June, Ellis Pratt, Cherryleaf
Content Scenarios for Exploring New Information Products,
27 June, Joe Gollner
Find Out How to Write XSLT Statements for XML to XML Transformations
in a 5-part eSeminars Series, 28 June to 19 July, Tom Aldous
© 2012 Adobe Systems Incorporated. All Rights Reserved. 16
17. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
18. Contact Information
Information
Joe Gollner Blog http://www.gollner.ca
Gnostyx Research Inc Twitter http://twitter.com/joegollner
Director Email jag@gnostyx.com
Web http://www.gnostyx.com
Maxwell Hoffmann Blog blogs.adobe.com/techcomm
Adobe Systems, Inc. Blog blogs.adobe.com/mbhoffmann
Product Evangelist Twitter twitter.com/maxwellhoffmann
Email n
mhoffma @adobe.com
Web www.adobe.com
LinkedIn www.linkedin.com/in/maxwellhoffmann
Facebook As Maxwell Hoffmann
Facebook As Adobe Technical Communication Professionals
Group
Calendar of upcoming eSeminars: http://adobe.ly/xdzOYa
Previously recorded eSeminars: http://adobe.ly/qo3pzc
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18
19. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.