1. Chapter 4.1.2 ( week 9) Problem solving Through information system (Decision Support Systems) McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

8. Levels of Managerial Decision Making 10-

10. Attributes of Information Quality 10-

12. Decision Support Systems 10- Management Information Systems Decision Support Systems Decision support provided Provide information about the performance of the organization Provide information and techniques to analyze specific problems Information form and frequency Periodic, exception, demand, and push reports and responses Interactive inquiries and responses Information format Prespecified, fixed format Ad hoc, flexible, and adaptable format Information processing methodology Information produced by extraction and manipulation of business data Information produced by analytical modeling of business data

14. Business Intelligence Applications 10-

16. DSS Components 10-

28. Analysis of Customer Demographics 10-

33. Enterprise Information Portal Components 10-

34. Enterprise Knowledge Portal 10-

40. Domains of Artificial Intelligence 10-

48. Components of an Expert System 10-

62. Example of Fuzzy Logic Rules and Query 10-