1. أدسيرف كونتاكت سنتر Adserve Contact Center Advertising service company Business Development team Al-Khobar - KSA Outsourcing Contact Center Services

2. Situation The time is good for him, business is good. Your existing team is doing good Business is flourishing . But few customers are getting missed. Callers are thrown out, customers starting to complain. Staff are getting messed.

3. Situation What has actually changed? The product is still good. Sale is still high But people have started to complain about the customer service……

4. Situation Situation at Customer Service Call Come in Staff rush to Answer More call come in Staff still try’s to Answer What happen then?

5. Situation Situation at Customer Service Staff Exhausted Customer facing busy line, angry at busy or long queue Customer were not attended properly Customer if attended were not answered properly

6. Situation Lack of attention in Customer Service will ultimately lead to downfall in sales and business Situation at Customer Service

7. Situation This is one such situation which we mentioned, but this situation is present in most of the service organization today!!!!!

8. Situation Sometime the customer need a very simple service and it takes him a very long time The customers either face a busy line or have to wait in a long queue.

9. Now what ’ s the Solution? What’s the Solution to all the problem related to customer

10. Solution is :- A.C.C YOUR CUSTOMER ARE NOW OURS…..

11. What is ACC? ACC stand for A dserve C ontact C entre . We specialize for customization & integration of all available tools for customer care within our services to provide top Inbound, Outbound & interactive services for the clients from different industry segments.

12. What we mean by Outsourcing? We are not manpower supplier. We are providing Complete outsorcing contact centre Services to serve client customer either in our premises or in client premises

14. Service offered by ACC? ACC provide the service organisation with Solution & Services For Customer Care We understand our client current situation and problem on customer service formulate a solution and then implement our services based on the solution which solve and eradicate the problem of customer service

15. What ACC do? To provide companies and Institutions a solution in improvising, solving problem and qualitating services with respect to handling customer relationship and directly or indirectly enhancing business To maintain this relation between clients and its customer. ACC will use all the latest available communication tool

16. How we do it? We create and implement solution and services by analyzing the client problems & service goals by integrating all components to reach the clients objectives Integration Client Goals Communication People (The Customers) Technology

17. Outsourcer Benefits

18. Benefit to our client By outsourcing the service to ACC, we undertake the headache of customer service problem on behalf of our customer, by employing trained staff and using a professional software for a customer service thereby we allow our client to focus on their core business

21. Business Option We have the experience to serve and develop complete contact center operation services either to be within our premises or client premises. COS Complete Outsourcing Services BOT (Build Operate Transfer) System MOD (Management & Operational & Development)

22. We can built, operate and transfer the operation to the organization after finishing our contract with the client. Usually that happen on client premises to secure his information. If the client need us to continue operation and managing and developing he can continue in MOD service.. Business Option COS Complete Outsourcing Services BOT Build Operate Transfer MOD (Management & Operational & Development)

23. Client Build It Operate It Transfer it Business Option COS Complete Outsourcing Services BOT Build Operate Transfer MOD Management & Operational & Development

24. MOD (Management & Operation & Development) here we are providing a service to the organization who have a call centre setup and they need a company to operate the setup, manage it and develop the operations on client premises. Business Option COS Complete Outsourcing Services BOT Build Operate Transfer MOD Management & Operational & Development

25. Method of Service We provide our service by the following method Inbound Service Outbound Service Self Service Interactive Service

26. Inbound & Outbound ACC will provide both Inbound & Outbound service ACC Agents Customer/ Prospect client An inbound is one that exclusively or predominately handles call/ contact initiated by the customer An outbound is one in which call center agents make contact / calls to customers on behalf of a client. I n b o u n d O u t b o u n d

28. Interactive & Self Service ACC System Customer/ Prospect client Listening the recorded information Calling the System Sending Interactive SMS Receiving the desired information

30. Call Flow Service Customer Call 800 / 700 / 9200 Call Divert The call will divert if the service is within Client Location The call will divert if the service is within ACC Location Client Operation ACC Operation Self Service Agent Service Interactive Service Client Database / Service Portal Customer send Interactive SMS Self Service Agent Service Interactive Service

32. ACC Packages / Projects VMART WESERVE CUT COST ADSERVE CALL Online Tele-Shopping Services Call & Shop IN-SITE SERVICES Special packages for small & medium operations SHARE SERVICES Share contact center services

33. ACC Operations 24h 12h We are able to serve 24/7 We have well trained agents and supervisor both gents and ladies to serve all type of client customer and also a troubleshooting team working 24/7

36. Who can work with ACC? All sectors who have customers & public and their work depends on customer service. Media

37. Our Experience Since 2004, Adserve has started providing contact center services for different media houses and TV channels for supporting interactive services and TV programs 24/7. MAZIKA Dream 1/2 Osool ETV MTC Nojoom Alrai Almehwar ITV Alshababiya Rotana Khalijia

38. What we can do for you This is a preliminary presentation to know about ACC (To create a solution and services.) A lot of information required within your organization to customize the solution and proposed to you complete tailored made plan.

39. What we need from you In order to create excellent customer care service which reflects the image of the company. We need a series of meeting with the concern person of your organization to discuss and investigate various paramters which enable us to understand the problem and cuztomized solution to it.

41. Thank You