Helena Herklots, Services Director at Age UK spoke about future cusotmer and services trends at the Services for Later Life conference

3. Increasing numbers of people in later life

4. With more wealth to draw on

5. Education

6. Employment

7. Internet usage

8. More likely to be on their own

9. Who are our customers? Impairment Estimated number retired people in UK Mobility 5.7 million Manual dexterity 2.5 million Physical coordination 2.2 million Hearing 2.1 million Personal care 1.7 million Continence 1.7 million Memory or concentration 1.7 million Sight 1.6 million Lifting, carrying, moving objects 6.4 million No impairment 2.7 million With at least one impairment 9.3 million

10. We are not meeting demand Men Women 50-64 65-74 75+ All 50-64 65-74 75+ All % with at least one limitation with daily activities 39 53.8 74.3 52.5 53.2 68.1 85.8 64.9 Help received from any source 31.4 31.4 48.0 33.6 37.3 43.0 59.2 44.1 Percentage with at least one limitation and receiving no help Estimated number of people (UK) rounded 7.6% 22.4% 26.3% 18.9% 1.9 million 15.1% 25.1% 26.6% 20.8% 2.4 million