1. Process Improvement
• Process improvement refers to making a process more effective, efficient,
or transparent.
• An organization that conducts process improvement focuses on proactive
problem resolution in order to avoid operating in crisis management
mode when process degradation occurs. Process improvement helps an
organization:
• View process value through the eyes of the customer;
• Define, manage, and measure a process in order to regularly evaluate it.
• Break down process silos by contributing to an understanding of how
processes interact and impact one another and customers.
• Reduce unnecessary business costs.

2. Process Improvement methodology

3. Process Improvement methodology
• Stages
These are the four major supported stages reflected in the Process
Improvement Methodology:
1. The first is to Identify the process and its elements. Specific phases involve
defining the scope of the process to be analyzed, as well as documenting
and analyzing the current state.
2. Next is to Improve the process by identifying and presenting
recommendations on specific trouble areas and designing a roadmap to
support improvement implementation.
3. It is important to then effectively Manage the improvement
implementation and subsequent process operation using a clearly defined,
approved approach.
4. Finally, in order to maintain process health and recognize ongoing
improvement opportunities, it is essential to Measure key elements.

4. Process Improvement methodolog
Phases
• The stages of process improvement are supported by six
methodology phases that are equally important and
necessary. This methodology guides you through each phase
and provides access to tools and resources that you can use
along the journey.
1:Scope
• It is critical to clearly define reach and impact of the process.
Understanding all process stakeholders and customers and
where analysis focus must be directed drives the entire
process improvement effort. The Scope phase identifies the
start and end points of the effort.

5. Process Improvement methodology
2.Document & Analyze:
• The Document & Analyze phase involves
gathering pertinent information about the
process and how it operates in its current
state. It includes modeling of the process,
identifying roles and organizations involved,
and setting baselines measures.

6. Process Improvement methodology
3:Redesign
• This phase selects the specific improvements to the
process that will be proposed, documents what this
process will look like, identifies additional process
controls and measures, and outlines a roadmap to
move the process to the proposed state. The results
of this phase determine whether a process
improvement recommendation will be fully
undertaken.

7. Process Improvement methodology
• 4:Implement
• This phase takes an approved process
improvement effort through the steps needed
to deploy the recommendation. It is a best
practice to capture the process as you are
implementing it to provide an audit trail,

8. Process Improvement methodology
5:Operate:
• Operate oversees the day-to-day activities of
the production process. It generates process
verification activities.
• Govern & Manage Process
• Execute Process Verification Action Plan.

9. Process Improvement methodology
6:Review & Evaluate
Review and evaluate takes full circle to look at
whether the process is meeting goals and objectives
and whether additional improvements and/or
analysis may be needed.
• Review Process Verification Findings against Goals &
Objectives.
• Benchmark Against Baselines.
• Identify Process Needs & Changes