1. INSTITUTIONAL EFFECTIVENESS ANNUAL
REPORT – FY 2012
The Art Institute of Pittsburgh
Technology Department

2. • The Technology Department assists the College in its mission
to achieve the academic imperatives and business requirements
by providing:
• Access to and maintaining appropriate technologies.
• High-quality support services.
• Responsible administrative oversight.
Supporting the AIP Mission:
To provide an education in design, media arts and
culinary that prepares students for individual and
professional success.

3. • Faculty, staff, and students will have appropriate
technology resources available to support working and
learning environments.
• Technology systems will function in an efficient manner.
• Faculty, staff, and students will be satisfied with the
services provided by the technology department.
Assessment Goals for
FY12

4. Goal One
• Faculty, staff, and students will have appropriate
technology resources available to support working and
learning environments.
• Faculty classroom technology delivery requests are met in a
timely manner and with no complaints or issues.
• Each Department Chair will meet with technology yearly to
discuss how their department is using the provided
technology and to plan for capital budgeting.
Means of Assessment

5. Goal One
• Faculty, staff, and students will have appropriate
technology resources available to support working and
learning environments.
• Review of the help desk log will indicate a less than 24 hour
turnaround for classroom technology delivery requests.
• Review of the minutes from the Faculty Technology
Committee will indicate faculty satisfaction with the
available resources.
• Review Capital Budgeting
• Technology will review how each individual department is
utilizing technology through meetings and surveys.
Criteria for Success

6. Goal One
• Faculty, staff, and students will have appropriate
technology resources available to support working and
learning environments.
• Faculty Tech Committee minutes are reviewed by CTM.
Working with Chair of Committee to make this a more useful
budgeting tool.
• We keep a call log and email log in the media center that
indicates delivery requests are on time.
• Capital is reviewed with Dept. Chairs, Academic Deans,
President, RCTM and RDOT through meetings and conference
calls.
• Maintain usage logs of Cage/Cave and IDT areas and resources
Results

7. Goal One
• Faculty, staff, and students will have appropriate
technology resources available to support working and
learning environments.
• Setup SharePoint site as a common place to share
information with Faculty Tech Committee members,
Minutes are now posted on site as well as this will be a
place to share ideas and budgeting proposals
• Adjusted Cage/Cave and IDT hours throughout the year
to meet the needs of our students and best utilize our
resources.
Outcomes

8. Goal Two
• Technology systems will function in an efficient manner.
• Provide computer lab resources and instructional support
services which meet the needs of faculty and students.
• Maximize the uptime of equipment and resources directly
accessed by various functional areas and administrative
units of the institution.
Means of Assessment

9. Goal Two
• Technology systems will function in an efficient manner.
• All classroom computers will have a 95% uptime with a
maximum of 24 hours of downtime required for repairs or
maintenance.
• Maintain a 95% uptime for all equipment available for
checkout
Criteria for Success

10. Goal Two
• Technology systems will function in an efficient manner.
• Server logs show that we maintain a uptime of our servers
above 95% during the qtr.
• Help Desk logs are not to helpful in tracking this
information at this time.
Results

11. Goal Two
• Technology systems will function in an efficient manner.
• Complete server and equipment maintenance during
breaks and off hours.
• IT started using new helpdesk software in April. This
will allow us to better track issues and results through
Help Desk reports and logging.
Outcomes

12. Goal Three
• Faculty, staff, and students will be satisfied with the
services provided by the technology department.
• The Noel Levitz survey results for item 2 and 26 will indicate
that students are satisfied with the availability of computer
labs and services.
• (Item 2) The campus staff are caring and helpful.
• (Item 26) Computer labs are adequate and accessible
• Use the yearly IT survey that is focused on student
satisfaction.
Means of Assessment

13. Goal Three
• Faculty, staff, and students will be satisfied with the
services provided by the technology department
• “Satisfaction” = gap score of 1.0 or less on The Noel Levitz
Survey.
• Review the results of the IT student survey for Satisfaction
results of 7 or higher.
Criteria for Success

14. Goal Three
• Faculty, staff, and students will be satisfied with the
services provided by the technology department.
• Noel Levitz shows a gap of 1.24 in 2010 and 1.32 in 2011
• IT survey shows Drop in a few areas.
• Cage/Cave Equipment
• Audio and Video production Lab
• IT survey shows an Improvement in our print services
pricing.
Results

15. Goal Three
• Faculty, staff, and students will be satisfied with the
services provided by the technology department
• Improved our signage out side lab doors to indicate lab
availability.
• Installed a Kiosk on 6th floor to post announcements and
open lab schedule.
• We have spent a lot time and money sending out photo
equipment for repair over the past 4 months.
• Remodeled TV studio and installed new computers in
production labs this past fall.
Outcomes

16. • By tracking survey results and system logs we have
learned to better utilize our time and resources in areas
that meet the need of the school and our students.
• These results have helped us to identify other areas for
assessment in FY 13
Lessons Learned and
Forward Thinking