27. 5.2 Financial: What are the financial measures of our success Q4 Q2 Q3 Q1 Initiatives Targets KPI Objectives Strategies
28. 5.3 Customer: To achieve financial objectives, how do we satisfy our customers? Q4 Q2 Q3 Q1 Initiatives Targets KPI Objectives Strategies
29. 5.4 Internal Process: To satisfy our customers, what business processes must we excel at? Q4 Q2 Q3 Q1 Initiatives Targets KPI Objectives Strategies
30. 5.5 Learning & Growth: How will we sustain our ability to change and improve? Q4 Q2 Q3 Q1 Initiatives Targets KPI Objectives Strategies