United parcel service case study

1. DATA AND PROCESSES PROCESS INPUT OUTPUT Customer Registration Create a Shipment Execute online agreements Schedule a pick up/Choose drop off point Print label Void a Shipment TX of data and compiling and scheduling Calculations of Cost & Time Updating data base Retrieving information Generating Bills Generating Claims Generating Proof of deliveries Customer pre order queries Customer post order queries Log of all transactions Post Voids and Claims status Dispatch Bills and Claims FEEDBACK

2. DATA AND PROCESSES PROCESS INPUT OUTPUT Create return of shipment Order supplies Initiate Claims Tracking Shipment Generating bar Codes Monitoring and Tracking shipment FEEDBACK