Statistical Process Control & Operations Management
Product Design
1. Operations Management Chapter 5 – Design of Goods and Services PowerPoint presentation to accompany Heizer/Render Principles of Operations Management, 7e Operations Management, 9e
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6. Product Life Cycles Negative cash flow Figure 5.1 Introduction Growth Maturity Decline Sales, cost, and cash flow Cost of development and production Cash flow Net revenue (profit) Sales revenue Loss
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12. Product-by-Value Analysis Sam’s Furniture Factory $51,000 $136 Recliner $6,240 $12 Foot Stool $51,765 $87 Arm Chair $36,720 $102 Love Seat Total Annual Contribution ($) Individual Contribution ($)
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14. Importance of New Products Figure 5.2 Industry leader Top third Middle third Bottom third Percentage of Sales from New Products 50% 40% 30% 20% 10% Position of Firm in Its Industry
34. Bills of Material Hard Rock Cafe’s Hickory BBQ Bacon Cheeseburger Figure 5.9 (b) DESCRIPTION QTY Bun 1 Hamburger patty 8 oz. Cheddar cheese 2 slices Bacon 2 strips BBQ onions 1/2 cup Hickory BBQ sauce 1 oz. Burger set Lettuce 1 leaf Tomato 1 slice Red onion 4 rings Pickle 1 slice French fries 5 oz. Seasoned salt 1 tsp. 11-inch plate 1 HRC flag 1
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39. Assembly Chart Figure 5.11 (b) Identifies the point of production where components flow into subassemblies and ultimately into the final product 1 2 3 4 5 6 7 8 9 10 11 R 209 Angle R 207 Angle Bolts w/nuts (2) R 209 Angle R 207 Angle Bolt w/nut R 404 Roller Lock washer Part number tag Box w/packing material Bolts w/nuts (2) SA 1 SA 2 A1 A2 A3 A4 A5 Left bracket assembly Right bracket assembly Poka-yoke inspection
40. Route Sheet Lists the operations and times required to produce a component Setup Operation Process Machine Operations Time Time/Unit 1 Auto Insert 2 Insert Component 1.5 .4 Set 56 2 Manual Insert Component .5 2.3 Insert 1 Set 12C 3 Wave Solder Solder all 1.5 4.1 components to board 4 Test 4 Circuit integrity .25 .5 test 4GY
41. Work Order Instructions to produce a given quantity of a particular item, usually to a schedule Work Order Item Quantity Start Date Due Date Production Delivery Dept Location 157C 125 5/2/08 5/4/08 F32 Dept K11
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47. Operations Management Chapter 6 – Managing Quality PowerPoint presentation to accompany Heizer/Render Principles of Operations Management, 7e Operations Management, 9e
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50. Defining Quality The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs American Society for Quality
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