5. After Login…. If we want post new ticket then we can add by filling these required fields.
6. Ticket Status This is ticket posted by user. Here we can enter message to the system.
7. Ticket Status Here we can check all the tickets whatever user posted to system. Here we can view and close tickets and page refresh also after clicking respectively.
8. Change Password When we click on this menu…Given in next slide.. If we want to change password then we can change here. This is message after submitting.
12. Showing All The Tickets Here we can update profile,Given in next slide. This is staff member page,shows all the tickets of customer It shows that this ticket assign to that staff who is logined.
19. Add Departments Here we can add new department… There are two type of Department 1.Public-It means this can access all I.e.User,Staffpanel,Adminpanel. 2.Private-This will be only for staff member and Admin panel.
20. Settings Menu Page Here we can attach the documents and files.
21. Check Staff Status with conversation Here we can check all the recent conversation by the staff with user.
22. More Action Of Ticket Status page… Sending Mail Option….. Here we can send mail as a “To” form with “CC”…
23. When we click on this… Here we can change department after selecting from dropdown box.
24. Ticket Asign to Staff Here we can assign tickets to staff panel as we want…
