Amy Kidd - Mini UPA - Peer Coaching

Peer Coaching A Simple & Effective Way for User Experience Teams to Help Each Other Amy Kidd UPA Boston Mini-Conference May 28, 2008

The Story of Peer Coaching or Who, What, When, Where, How, & Why (reordered) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Who…? ,[object Object],[object Object],[object Object],[object Object]

Who…? ,[object Object],[object Object]

Who…? And, I had lots of extra help from Portia O’Callaghan & Michelle Erickson

Where did this happen? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why did we do it? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why…? Growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why…? Coaching ,[object Object],[object Object],[object Object]

Why…? Design reviews ,[object Object],[object Object],[object Object],“ Continuous Improvement and Pursuit of Excellence”

Why…? Cross team interaction ,[object Object],[object Object],[object Object]

Why…? Leverage our team ,[object Object],[object Object]

When did this happen? ,[object Object],[object Object],[object Object]

What is peer coaching? A loosely structured way for pairs of coaching partners to support each other.

What…? Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]

What…? Partners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What…? Changing partners ,[object Object],[object Object],[object Object],[object Object]

What…? Assigning partners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What…? Suggestions for pairs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What…? 1 st meeting checklist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What…? Managing six-month cycles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How did it go? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How did it go? Survey results The following slides summarize combined results of surveys for 2 six-month cycles.

How did it go? Overall rating Overall how would you rate your experience with the peer coaching program? Note: Several respondents agreed with one who said “I'd have given Good if that was a rating. Very good and excellent seem similar to me”. This will be changed on future surveys.

How did it go? Overall experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How did it go? Goals We started the peer coaching program with 5 goals. Based on your experience, please rate how well the program missed or achieved each goal.

How did it go? Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]

How did it go? Pluses ,[object Object],[object Object],[object Object],[object Object],[object Object],+

How did it go? Pluses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],+

How did it go? Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],D

How did it go? Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],D

How did it go? Lessons learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How did it go? Success stories ,[object Object],[object Object],[object Object]

How did it go? Overall results ,[object Object],[object Object],[object Object],[object Object]

Questions? For more information or electronic copies of this presentation and other program documents, email me: [email_address]

Amy Kidd - Mini UPA - Peer Coaching

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Amy Kidd - Mini UPA - Peer Coaching