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Evaluation
- 1. HUL 291: Electronic Governance P. Vigneswara Ilavarasan MS 624 | vignesh@hss.iitd.ac.in Vignesh 1
- 2. Framework • Evaluation • A framework • Case of NMDC • Reference Vignesh 2
- 3. Evaluation • Quantitative and qualitative approaches –Hard Vs Soft –Differing assumptions & required skill sets • egov systems has both components • evaluation should include both.. • Evolving frameworks Vignesh 3
- 4. Suggested components • Hard measures • Soft measures • Hierarchy of measures Vignesh 4
- 5. Hard measures • Cost – benefit analysis – Benefits measurement problems – Factors are not exhaustive – Accounting procedures inadequate nature of organizations / service organizations • Benchmarks – Metric benchmarking from abroad inapplicable due to nascent stages – grading of IT infrastructure • Info abt a topic in website; link to relevant contact, downlodable forms, online transactions Vignesh 5
- 6. Soft measures • Scoring Method –Weighted average of selected attributes –Includes both tangible and intangible benefits • Stages of egov –figure • Sociological –Opinion gathering abt employees adaptability Vignesh 6
- 7. Hierarchy of measures • Mix of soft and hard measures, but in a sequence –Figure • Flexible – context specific measurement Vignesh 7
- 8. NDMC • Colonial legacy • Like a mini‐government – supplies electricity, water • Budget comes from central govt & own revenues / cash rich • use of IT in internal gov by 2001 ~ INR 20 m Vignesh 8
- 9. Evaluation • Study was done in 2003 by IITD researchers • Benchmark – fig – poor performance when compared ‐ fig • Scoring method – fig – Comparisons not available • Stages of e‐government – fig Vignesh 9
- 10. Eval…cont.. • Sociological angle – Moving from bureaucratic structure, linked with other units, flexible, increased accountability – Computer training to the workers, initial resistance, awareness education – Expected gradual change • Measurement hierarchy • See table 5 / Vignesh 10
- 13. Stages -- -- Vignesh 13 Layne & Lee, 2001
- 14. Hierarchy -- -- Vignesh 14
- 17. Score card -- Vignesh 17