This presentation talks about Gyandoot, an e-gov project implementation in India.

1. HUL 291: Electronic Governance
P. Vigneswara Ilavarasan
MS 624 | vignesh@hss.iitd.ac.in
http://egroups.google.co.in/egov_iitd
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2. Agenda
• The Context
• Gyandoot – Description
• Research
• Major findings ‐ Lessons
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3. Context
• Gyandoot
• Not just a discussion of a project
• As a case for implementation & evaluations
• Possible lessons
• To reflect the earlier discussions
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4. Gyandoot
• Celebrated egov project / telecenters
• Appears active, but almost defunct
• Begun in 2000 @ Dhar District, MP
• 38 telekiosks, intranet driven, front end
computerized
• Connects people (e) & govt. offices (paper)
• Gyandoot samiti –
– Collector, Zilla Panchayat leader, SW vendor, soochaks
– Panchayat & private models
• Video
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5. Research on Gyandoot
• Cecchini & Raina – 2004; Bailur – 2007;
Sreekumar – 2007
• Secondary data analysis
• Fieldwork
• Quantitative & qualitative
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6. Evaluations
• Closures & Low or declining use
– Poor supporting infrastructure
– erosion of confidence on the system
• Usage is low, but satisfied
• Level of awareness ~ distance from the center
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7. Eval. .cont.
• Participation by poor << middle & rich class
– Similar for women
• Demand for services ‐ low
• Soochak – better rating
• Insufficient revenue
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8. Lessons
• Appropriate technology as alternatives
• Community participation & ownership
– Bailur’s stakeholders & stakeholder approach
• Intermediaries & Incentives
• Pro‐poor service Vs financial sustainability
• Campaigns to raise awareness
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9. References
• Ceccini, S & Raina, M. 2004. Electronic government and the
rural poor: The case of Gyandoot, Information Technologies
and International Development, 2(2), 65‐75.
– http://itidjournal.org/itid/article/view/199
Additional Reference
• Bailur, S. 2006. using stakeholder theory to analyze telecenter
projects, Information Technologies and International
Development, 3(3), 61‐80.
– http://itidjournal.org/itid/article/view/230
• Sreekumar, T.T. 2007. Decrypting e‐goevrnance: narratives,
power play & participation in the Gyandoot Intranet, EJISDC,
32(4), 1‐24.
– http://www.ejisdc.org/ojs2/index.php/ejisdc/article/view/465
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10. • Thank you!
Clarifications
Questions
Comments
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11. Web…
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12. Stakeholders …
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13. Bailur’s stakeholer approach…
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