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HCI 3e - Ch 14: Communication and collaboration models

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Alan Dix
Alan Dix

Chapter 14: Communication and collaboration models from Dix, Finlay, Abowd and Beale (2004). Human-Computer Interaction, third edition. Prentice Hall. ISBN 0-13-239864-8. http://www.hcibook.com/e3/

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chapter 14 communication and collaboration models
CSCW Issues and Theory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Face-to-face communication ,[object Object],[object Object]
Transfer effects ,[object Object],[object Object],[object Object],[object Object],[object Object]
Eye contact ,[object Object],[object Object],[object Object]
Gestures and body language ,[object Object],[object Object],[object Object],[object Object],[object Object]
Back channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Back channels (ctd) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Back channels -media effects ,[object Object],[object Object],[object Object],[object Object],[object Object]
Back channels and turn-taking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic conversational structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adjacency pairs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Context in conversation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],deictic reference
Referring to things – deixis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Common Ground ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus and topic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Breakdown ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Speech act theory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patterns of acts & Coordinator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conversations for action (CfA) ,[object Object],[object Object]
CfA in action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Text-based communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems with text ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
example – ‘Conferencer’ ,[object Object]
[object Object],[object Object],[object Object],Conferencer (ctd) Note separate ‘composition box’ – transcript only updated when contribution ‘sent’ – granularity is the contribution Pin board has similar granularity ‘ cards’ only appear on other participants’ screens when edit/creation is confirmed
Grounding constraints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
loss of sequence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Non-linear conversation ,[object Object],[object Object],[object Object],1. Alison: Brian’s got some lovely roses 2. Brian: I’m afraid they’re covered in greenfly 3. Clarise: I’ve seen them they’re beautiful 4. Clarise: have you tried companion planting?
Pace and granularity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Coping strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Conversation Game ,[object Object],[object Object],[object Object],[object Object]
… like a game Brian: mmm, but I’ve had trouble with greenfly Alison’s turn Brian’s turn Alison: they’re the symbol of the English summer Alison: they’re the universal sign of love Brian: thanks, I’ll try that next year Brian: talking of love . . . Alison: have you tried companion planting? Brian: the red ones are my favourite Alison: Oh, look at your roses Alison’s turn Brian’s turn Alison: nice weather for the time of year participants choose the path by their utterances
Group dynamics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Physical environment ,[object Object],[object Object],[object Object],[object Object],[object Object]
power positions traditional meeting room white board power positions at front in reach of white board
power positions augmented meeting room shared screen power positions at back – screen accessed by keyboard
Distributed cognition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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HCI 3e - Ch 14: Communication and collaboration models

  • 1. chapter 14 communication and collaboration models
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  • 33. … like a game Brian: mmm, but I’ve had trouble with greenfly Alison’s turn Brian’s turn Alison: they’re the symbol of the English summer Alison: they’re the universal sign of love Brian: thanks, I’ll try that next year Brian: talking of love . . . Alison: have you tried companion planting? Brian: the red ones are my favourite Alison: Oh, look at your roses Alison’s turn Brian’s turn Alison: nice weather for the time of year participants choose the path by their utterances
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  • 36. power positions traditional meeting room white board power positions at front in reach of white board
  • 37. power positions augmented meeting room shared screen power positions at back – screen accessed by keyboard
  • 38.