Presentation on the needs of distance learning students, faculty, and staff.

1. Meeting the Needs of Distance Education Populations Presented by Andrew Lemerise, MLIS June 21, 2010

2. Awareness of Library Resources & Services Reference Assistance, Instruction, & Training ILL/Document Delivery Primary Needs

3. Awareness of Services & Resources Students Often unaware of library resources and services (Lillard, Wilson, & Baird, 2004; Nicholas & Tomeo, 2005; Tripathi & Jeevan, 2009; Zao & Zheng Ye, 2004) Faculty & Staff Somewhat more informed than students of resources and services, but still unaware of full scope (Hightower, Rawl, & Schutt, 2007; Hines, 2006; Thomsett-Scott & May, 2009)

4. Reference, Instruction, & Training Students Have difficulty using library systems (Cooper, Dempsey, Menon, & Millson-Martula, 1998; Lillard, et al., 2004; Raraigh-Hopper, 2010; Zao & Zheng Ye, 2004) Find reference assistance from librarians very helpful (Lillard, et al., 2004; Raraigh-Hopper, 2010) Lack the research skills expected by faculty (Hightower, Rawl, & Schutt, 2007; Thomsett-Scott & May, 2009) Faculty & Staff Find library systems difficult to use (Hines, 2006; Thomsett-Scott & May, 2009) Consider collaboration with librarians useful (Hightower, et al., 2007; Hines, 2006; Kearley & Phillips, 2005; Thomsett-Scott & May, 2009)

5. ILL/Document Delivery Students Vital to their ability to access scholarly material (Raraigh-Hopper, 2010; Tripathi & Jeevan, 2009) ACRL standard for services to distance learners (Association of College & Research Libraries, 2008) Faculty & Staff More likely to utilize print material (Imler & Hall, 2009) ACRL standard for services to distance learners (Association of College & Research Libraries, 2008)

6. The Users

8. Grew up with computers and an internet connection

9. Web savvy

10. Relies on internet search engines like Google to find resources

11. Library resources “don’t work” for himIM/chat reference with screen sharing Librarian consultation Targeted resources Profile

13. Two young children and busy family life

14. Wants to learn library resources

15. Can’t access library when it is staffedTargeted marking and resources Email reference Online tutorials ILL/document delivery Profile

17. Underclassman resources are not giving her results she needs

18. Only consults librarians when required

19. Reports high levels of satisfaction with past reference consultationsProfile

21. Not fully aware of library resources

22. Sees benefits of library instruction

23. No time in his course syllabus for instruction sessionInformational email for his department and faculty training before start of semester Collaboration on course-specific resource pages and research discussion thread Information literacy instruction/tutorial Profile

24. Dr. Jones:what library resources? Solutions for Dr. Jones Department chair Needs to determine required readings for freshman writing program Doesn’t know what library resources are available to students Wants to post full-text articles to course pages Targeted marketing that reviews library’s resources Resource purchasing requests Copyright assistance E-reserves Profile

25. Andre:can’t resolve LIS issues Solutions for Andre University IT help desk manager Gets lots of questions about using and connecting to library resources Doesn’t know LIS well Parts of library websites not compatible with parts of university IT systems Cross-training with library staff Collaboration on library web initiatives Communication system for alerting IT of library technology issues Contact list for library technical problems Profile

26. Maria:wants HR trends in distance ed Solutions for Maria Workplace development specialist in university HR Wants to stay up-to-date on trends in distance ed practices Public library lacks types of journals she needs Targeted marketing for staff Consultation and training on resources ILL/document delivery services Profile

27. ACRL Americans with Disabilities Act Standards

28. ACRL Standards for Distance Learning Library Services Equal or equivalent services to a physical library Strategic planning Comprehensive assessment Dedicated staff and management Dedicated facilities Adequate financial support

29. Text equivalents for website images PDFs with text-based alternatives TTY phone services Captions on video Americans with Disabilities Act

30. Needs & Solutions Summary Solutions Better awareness of library resources and services Reference assistance, instruction, and training ILL/document delivery services Targeted marketing One-on-one instruction Tutorials IM/Chat reference Subject/Course specific resources Faculty collaboration Needs

31. Thank You! The presentation slides are available on www.slideshare.net/alemerise and in video form on vimeo.com/user2997906 Contact info: Email: andrew.lemerise@gmail.com Phone: 301-871-2610

32. Works consulted Association of College & Research Libraries. (2008). Guidelines for Distance Learning Library Services. Retrieved June 29, 2010, from http://www.ala.org/ala/mgrps/divs/acrl/standards/guidelinesdistancelearning.cfm#services Belawati, T. (2005). The impact of online tutorials on course completion rates and student achievement. Learning, Media, & Technology, 30(1), 15-25. Brumfield, E. J. (2008). Using Online Tutorials to Reduce Uncertainty in Information Seeking Behavior. [Article]. Journal of Library Administration, 48(3/4), 365-377. Cooper, R., Dempsey, P. R., Menon, V., & Millson-Martula, C. (1998). Remote Library Users--Needs and Expectations. [Article]. Library Trends, 47(1), 42. Department of Justice. (2007). ADA Tool Kit: Website Accessibility Under Title II of the ADA. Retrieved July 15, 2010, from http://www.ada.gov/pcatoolkit/chap5toolkit.htm

33. Works consulted, continued Hightower, B., Rawl, C., & Schutt, M. (2007). Collaborations for delivering the library to students through WebCT. Reference Services Review, 35(4), 541. Hines, S. S. (2006). What Do Distance Education Faculty Want from the Library? Journal of Library Administration, 45(1), 215 - 227. Horrigan, J. B. (2010). Broadband Adoption and Use in America. OBI Working Paper Series No. 1 Retrieved July 3, 2010, from http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-296442A1.pdf Imler, B., & Hall, R. A. (2009). Full-text articles: faculty perceptions, student use, and citation abuse. Reference Services Review, 37(1), 65-72. Kearley, J. P., & Phillips, L. (2005). Embedding Library Reference Services in Online Courses. Internet Reference Services Quarterly, 9(1), 65 - 76. Lillard, L. L., Wilson, P., & Baird, C. M. (2004). Progressive Partnering: Expanding Student and Faculty Access to Information Services. [Article]. Journal of Library Administration, 41(1/2), 227-242. Nicholas, M., & Tomeo, M. (2005). Can You Hear Me Now? Communicating Library Services to Distance Education Students and Faculty Online Journal of Distance Learning Administration, 8(2).

34. Works consulted, continued Raraigh-Hopper, J. (2010). Improving Library Services for Distance Learners: A Literature Review. [Article]. Reference Librarian, 51(1), 69-78. Sodt, J. M., & Summey, T. P. (2009). Beyond the Library's Walls: Using Library 2.0 Tools to Reach Out to All Users. [Article]. Journal of Library Administration, 49(1/2), 97-109. Thomsett-Scott, B., & May, F. (2009). How May We Help You? Online Education Faculty Tell Us What They Need from Libraries and Librarians. [Article]. Journal of Library Administration, 49(1/2), 111-135. Tripathi, M., & Jeevan, V. K. J. (2009). Quality assurance in distance learning libraries. Quality Assurance in Education, 17(1), 45. Zao, L., & Zheng Ye, Y. (2004). Factors Influencing Distance-Education Graduate Students' Use of Information Sources: A User Study. [Article]. Journal of Academic Librarianship, 30(1), 24-35

35. Thank You! The presentation slides are available on www.slideshare.net/alemerise and in video form on vimeo.com/user2997906 Contact info: Email: andrew.lemerise@gmail.com Phone: 301-871-2610