This document discusses interpersonal communication skills. It begins with an introduction that defines interpersonal communication as communication between individuals and groups, and how it is influenced by culture, gender, and personal experiences. It then reviews theoretical research on interpersonal communication that has studied how language barriers can impact workplace communication. A case study examines how a lack of interpersonal skills in an IT company caused global expansion issues. The conclusion states that interpersonal skills are essential for human interaction and are important for organizations to manage cultural diversity among teams.

1. Interpersonal communication
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2. Table of Contents
Introduction ................................................................................................................................ 3
Theoretical Research .................................................................................................................. 4
Case Study ................................................................................................................................. 5
Conclusion ................................................................................................................................. 6
References .................................................................................................................................. 7

3. Introduction
Every human needs to interact to each other and that needs some kind of skills for better
conversation and to know the things in a better way. The necessity is of having the strong
interpersonal skills. Interpersonal skills are defined as the communication between two
individuals or in a group. It helps us in understanding that how and why people behave to
each other in different ways so constructs and negotiate a social reality. Interpersonal
communication comes from the different kind of backgrounds. The people talk in different
ways because of their culture, their gender and how they learned to perceive the world.
Through engaging with each other, interpersonal communication skills help to get knowledge
about other individual. Every culture is different in number of ways as well as in verbal or
non-verbal languages and consequently cultural diversity can strain the organizational
communication.
It is important to have discussion among the society and group of individuals to understand
their feelings, emotions, and their culture because the society grow of and increase the
relationship to each other because of the good interpersonal skills. Interpersonal
communication skills not only help in the societies but also help for the organizations to
understand their customers’ requirement and to know them better. It has been found in the
organizations that if the employee of the company does not know about the diverse cultural
background and don’t experience and understand (Foss, K. & Littlejohn, S. 2008) the
perspectives of his co-workers then the effective communication between the team is
Jeopardized. Interpersonal communication skills differ at some levels such as while talking
with the family members, while talking in the society, and while talking in the organization.
For every aspects of life interpersonal skills are very important and this analysis below also
describes the same with the example of an organization, and impacts of the interpersonal
communication skills on the team members and overall to the organizations. The important
aspects are to analyse the different culture and different languages in case of the interpersonal
communication skills.

4. Theoretical Research
For interpersonal communication there have been a number of researches for its effectiveness
and importance to the people, society and organizations. According to Beavin states in his
research for a cultural diversity and interpersonal communication in Toronto’s major hotels,
as language barriers made it very difficult to the hotel managers to understand the nonEnglish employees and to give feedback to them so that they can improve their jobs and can
understand the basic environment of the hotel. There have been few theories studied for the
interpersonal communication skills such as assimilation theory, dichotomous theory, or
discourse theory or analysis. According to discourse theory, it asks how certain sort of talk
and writing can accomplish the particular goals such as exclusions, blaming and
justifications. (Beavin, J. 2007) Studying the language we talk about diversities in identities is
important because as Parker points out that language is so much structured for the mirror
power relations that often we can see no other way of being, and the ideology towards it
become very difficult to speak both in and against it.
The anthropologist E.T Hall (et, al, 2006) also developed a theory for the interpersonal
communication to understand the implications of culture. Hall stated about the two different
aspects of the interpersonal communication as high context and low context. High contexts
emphasized on the collaboration and personal relationships as important aspects of doing
business but on the other hand the low context culture, explicit writing and verbal messages
that mostly happens in western countries like Unites States of America, Germany, Canada
and Switzerland. Not only this there have been lot of research in this areas as according to
Floyd and Kory (2009) that in organizations interpersonal communication is very important
and it has been found that the big global organizations get issues if not properly cared about
the interpersonal skills development and training.
According to Taya R (2010) there are some inherent dielectrics in interpersonal
communication are the important key for the healthy conversations in the organizations and
understanding among the people. He states that the human who are in relationship tries to
find equilibrium among the people to balance their life with the interpersonal communication
so that they can open to each other and understand to each other easily. If there is not much
perfect communication between them it may lead to consequences. Therefore, all depends on
the interpersonal communication skills.

5. Case Study
Interpersonal communication is always necessary and important for any organization or in
society. For an example, in Information technology sector while moving from region in to
another for the global expansion of business many organizations focuses on the information
technology expertise and its future impacts but overlook for the team communication skills
and interpersonal communication ability. It has been found that many IT professionals are
good in their domain but are not good enough in the soft skills which lead to the problem to
the organization at global scale because the team need to understand the diverse culture to
make strong presence and to reach to the customers as well as to make relationship among
different team members in the organization that they belong to the diverse culture and
language too. (Beavin, J. 2007) To sort out this issue, in the organization the executive
member of the organization held a training session for the employees so that the interpersonal
communication problem can be resolved and the environment and employees and customer
relations can be made strong.

6. Conclusion
Interpersonal communication is the core requirement for the humans to get in touch with the
other individuals and to know them better. It depends on the culture, family and the present
environment around you. As based on the earlier research it has been found that the biggest
problem for the big global organizations is of the team communication among them and
because of that the organizations get in to trouble. The final conclusion is that interpersonal
skills are always important in the human’s life forever because no one can live his life alone.

7. References
1. Floyd, Kory. (2009). Interpersonal Communication: The Whole Story. New York:
McGraw-Hill
2. Foss, K. & Littlejohn, S. (2008). Theories of Human Communication, Ninth Edition.
Belmont, CA
3. Beavin, J. (2007). Behaving and communicating: a reply to Motley. Western Journal
of Speech Communication, 54, 593 – 602
4. Taya R. Cohen, Tim Wildschut, Chester A. Insko, Journal of Experimental Social
Psychology, Volume 46, Issue 1, January 2010, Pages 39-50
5. Everett M. ROGERS, William B. HART, Yoshitaka MIIKE(2006) Edward T. Hall
and The History of Intercultural Communication: