Improving Organizational Performance using the Experience API
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People are learning everywhere. Modern and natural learning happens on mobile devices, in social networks, on the job, and via formal assessments. It happens on numerous systems, from Yammer and SharePoint to SkillSoft and Khan Academy. Organizations are spending hundreds of thousands of dollars to create this training using old technology standards. As a result, data is stuck in silos and L&D has little to no idea what training is effective or how it impacts business results. This session provided a brief non-technical overview of the Experience API and showed real-use cases inside organizations. It also covers how to assess organizational readiness, strategic planning, and practical implementation. Participants will acquire the knowledge needed to improve organizational performance using the Experience API.
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Improving Organizational Performance using the Experience API
- 1. Improving Performance with Experience API (xAPI) John Delano CEO
- 2. How many of you… …have a comfortable knowledge of xAPI? …have employees using social, informal, and mobile learning tools? …get meaningful analysis about learning? …feel limited with your current learning system?
- 3. Agenda • Assessing organizaHonal readiness for xAPI • Planning for the xAPI ecosystem • Analyzing learning data through models • GeJng started implemenHng xAPI ecosystem
- 5. Wave of Change • Employees learning everywhere • ShiMing to a Performance Support model • Mobile is the “go-‐to-‐tool” for informaHon
- 6. Yammer, CommuniHes & Chat Instructor Led Training Online Training DocumentaHon (SharePoint or Intranet) Virtual Classroom Email Webinar Coaching Peer-‐to-‐Peer TwiWer and Text Youtube Web Searches (Google and Bing) Learning Experiences Everywhere
- 7. Learning Leader Challenge • Can’t see 90% of employee learning experiences • Data stuck in silos • Measuring effecHveness and analysis is difficult Learning Management System
- 9. What is xAPI “The Experience API is an e-‐learning soMware specificaHon that allows learning content and systems to speak to each other in a manner that records and tracks all types of learning experiences”.
- 10. Part 1 -‐ The xAPI Statement [Something] says that [I] [did] [this] in the context of [ _____ ] with result [ _____ ] on [date]*. [Something] says that [I] [did] [this] Can include instructor, groups, team, geographies, and much more.
- 11. Part 2 -‐ Learning Record Store • A Learning Record Store (LRS) is a repository for learning records (statements)
- 12. Authoring Tools
- 14. Systems in the Workflow
- 15. Statement Generators 15 AcHvity Providers Authoring Tools Workflow Systems LRS xAPI Statement
- 16. ????????? 16
- 17. XAPI USES TODAY 17
- 18. E-‐books 18
- 19. SimulaHons 19
- 20. Mobile Learning Apps 20
- 21. Third Party Courses 21
- 23. Bookmarklets 23
- 24. FUTURE 24
- 25. Predict Learner Success 25
- 27. BENEFITS TO LEARNING LEADERS 27
- 28. Dashboard for Learning AcHviHes 28
- 29. Connect to Measurement Tools 29
- 30. Analyze Content Efficiency 30
- 31. ????????? 31
- 33. OrganizaHonal Purpose? A. L&D creates and delivers training B. L&D is for performance support 33 or
- 34. OrganizaHonal Beliefs? A. e-‐Learning courses are the primary place for learning B. Blended experiences are “must have” for learning 34 or
- 35. OrganizaHonal Beliefs? A. One size fits all for mass learning B. Personalized learning is important 35 or
- 36. OrganizaHonal Current State? A. Learning happens in a single locaHon or system B. MulHple devices, systems, and tools are supported places for learning 36 or
- 37. OrganizaHonal Measurement? A. Learning acHviHes do not have to connect with business outcomes B. Learning acHviHes should connect with business outcomes 37 Or
- 38. Personal Readiness? A. Things are ok the way they are B. I’m eager for a change 38
- 39. Confucius Says… All A’s “Do not impose on others what you do not desire” More A’s than B’s “It does not ma@er how slowly you go as long as you do not stop” More B’s “Wheresoever you go, go with all your heart” 39
- 41. Mobile Phone Company • Seat at the table • Change the conversaHon • Focus on behaviors • Measure Success “High 5”
- 42. Ask Ourselves • What behaviors do top performers exhibit? • Can we quanHfy the behavior change? • What impact will training have on sales? • Where do we get all the data?
- 43. Answer ExecuHve QuesHons • How ready is my sales force? • Will training increase my sales? • What are my top performers doing?
- 44. “High Five” Outcome • Greet a customer • Ask probing quesHons • Recommend a soluHon • Ask for the sale • Support the sale 13% Sat Survey 8% Sales 15% Returns Business Outcome = $$$$$$$$$ Personal Outcome = Seat at the table!
- 45. ANALYSIS MODELS
- 46. User Knowledge What does a employee know (e.g. specific skills and concepts or procedural knowledge)?
- 47. User Behavior What students are on/off task?
- 48. User Experience Are students saHsfied with the learning experience?
- 49. Profiling What groups do users cluster into?
- 50. Domain What is the correct level at which to divide topics into modules and how should these modules be sequenced?
- 51. PredicMve Who is likely to succeed or fail?
- 52. Learning Components What quesHons have a stronger correlaHon to success?
- 53. Trends What changes over Hme and how?
- 54. SOURCES OF DATA
- 55. Yammer, CommuniHes & Chat Performance Outcomes Online Training DocumentaHon (SharePoint or Intranet) Virtual Classroom Email Webinar Third Party Self ReporHng TwiWer and Text POS Surveys Sources of Data
- 56. ????????? 56
- 58. Steps to GeJng Started 1. Commit to a performance support model 2. IdenHfy sources of employee learning 3. Start small, prove the model, and expand over Hme 4. Iterate what-‐who-‐how you are analyzing 58
- 59. SelecHng a LRS • Levels of FuncHonality – Basic aggregaHon of data – Standard reporHng – Advanced analysis • Within an LMS or Independent? – FuncHon – Pricing • SoMware as a Service (SaaS) or installed 59
- 60. Resources Advance Distributed Learning (ADL) – www.adlnet.gov/tla/experience-‐api Saltbox Services – www.saltbox.com RusMci SoRware – www.Hncanapi.com 60
- 61. Contact Info • John Delano – john.delano@saltbox.com – @johndelano – @saltboxservices 61