1. SGS Turkey – CTS

2. About SGS
 1878: Founded in Rouen, under the name of Goldstück Hainzé & Co.
 1919: First registration as Société Générale de Surveillance in
Geneva.
 Today: 10 business segments operating in more than 140 countries
with over 70.000 employees and more than 1.000 offices and
laboratories.
SGS is the world’s leading inspection, verification, testing and
certification company.
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3. About SGS Turkey
 1933: SGS Turkey was founded.
 Today the company operates with 8 divisions in 11 locations in
Turkey with over 400 employees.
 SGS Turkey provides services in:
 Agriculture
 Automotive
 Consumer Testing
 Governments and Institutions
 Industrial
 Minerals
 Oil, Gas and Chemicals
 Systems and Services Certification
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4. SGS Turkey Departments
 Consumer Testing Services(CTS)
SGS has been serving to SGS Consumer Testing Services, which is subsidiary
organization of the Group, regarding testing, inspection and audit services in many
different sectors.
 Systems & Services Certification (SSC)
System & Services Certification Services render activities with more than 40
accreditation including TÜRKAK and UKAS.
 Governments & Institutions Services (GIS)
GIS implements trade assurance and price control of goods on behalf of governments
and international institutions.
 Automotive Services (AUTO)
Automotive Services offer worldwide control and supervision solutions for the design,
production and various operations of motor vehicles.
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5. SGS Turkey Departments
 Agricultural Services (AGRI)
SGS can offer services to mitigate the risks traders face, hygiene controlling,
inspection on all types of food, feed, soft and fiber commodities
 Minerals & Metallurgical Services (MIN)
Minerals Services provides support to clients in the greater minerals sector both as
strategic partners.
 Oil, Gas & Chemicals Services (OGC)
Oil Gas & Chemicals Services is the market leader in independent inspection, testing,
verification and specialized technical services to the Oil, Gas and Chemical industries.
 Industrial Services (INDIV)
Industrial Services provide technical solutions that create added value for you and
help you to execute your growth strategies, whether in existing local or in new
geographical markets.
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6. Consumer Testing Services (CTS) - Turkey
Consumer Testing Services is a subsidiary organization of the SGS
Group, regarding testing, inspection and audit services in many different
sectors that include all textiles, electric, electronics, toys, food contact
materials and food products.
CTS global network and expertise provide a
single and consolidated source that can help
reduce risk, improve efficiency and ensure
compliance to contractual or regulatory
requirements in all a client’s manufacturing or
sourcing activities.
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7. CTS Turkey
 CTS employs over 200 people.
 CTS Labs employ more than 110 technical staff in its laboratories.
 For faster client interaction, CTS has over 30 customer service
representatives.
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8. Testing Services CTS Turkey
The Non-Food Laboratory has been accredited by UKAS and DAP (DAR) for ISO 17025.
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9. Testing Services CTS Turkey
The Non-Food Laboratory has been accredited by CPSC for CPSIA
Accrediting Body Certification #
DAP (German Accreditation System for Testing) DAP-PL-4210.00
UKAS (United Kingdom Accreditation Service) 2717
CPSC Approval Original CPSC
Scope Name Certificate #
Date Approval Date
Lead Paint: 16 CFR Part 1303 DAP-PL-4210.00 12/17/2008 12/17/2008
Small Parts Regulation: 16 CFR Part 1501 2717 07/20/2009 07/20/2009
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10. Testing Services CTS Turkey
The Food Laboratory has been accredited by the Turkish Ministry of Agriculture to operate
as a Private Food Control Laboratory
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11. Softline Testing
SGS Turkey CTS offers a wide range of testing services for all kinds of softline products
such as:
•Textile
• Apparel
• Home Textile
• Functional Wear
• Footwear
• Accessories (bags, belts, hats, etc.)
• Leather
Core
• Feather and down products Services
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12. Testing Services CTS Turkey
CTS Turkey Non-Food Laboratory has been performing a range of various
physical and chemical tests since 2004.
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13. Testing Services CTS Turkey
CTS Food Lab can perform various microbiological, physical, chemical and
instrumental tests.
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14. Softline Testing Chemical Tests
Intended for textile products large number of chemical tests are performed in chemical section.
Performed tests exhibits if products are harmful for human health and environment, in addition if
sample contains any harmful compound quantitative analysis could be performed.
For chemical analysis samples are cut into the small pieces. To achieve the target harmful
compounds in liquid phase special extraction or digestion process is applied. After extraction or
digestion stage sample solutions are analyzed by high-tech instruments such as LC-MS, GC-MS,
ICP-MS etc...
Allergenous Disperse PAH Organotin Compounds (MBT &
Dyestuffs PFOS DBT & TBT & TpHT)
Azo Dyestufss Cadmium PBBs & PBDEs
Carcinogenic Dyestuffs Heavy Metals Dimethylfumarate (DMF)
Chlorinated Organic Carriers Fiber Composition PCB
Chlorinated Phenols (PCP & Odour Test Pesticides
TeCP & OPP) Formaldehyde pH Value
Chromium VI ROHS test,ng Phthalates
PVC Detection Lead Organic Chemical Compounds
NP&OP-NPEO&OPEO Nickel (EN 71:9)
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15. Softline Testing Physical Tests
The softline physical tests measure strength properties, color fastness performance and dimensional
changes of the samples provided. Products are tested with specialized equipment in laboratory
conditions in order to estimate potential problems consumers may face during use in daily life.
Physical testing allows the observation of the change in behavior of the products when any strength
and/or washing procedure is applied on the product.
Abrasion Strength Yarn Count After Washing
Accesory Tests Thread Count After Dry Cleaning
Bursting Strength Water Repellancy After Steaming
Weight Absorbancy Colour Fastness Tests
Flammability Zipper Washings
Pilling Button Rivet Snap Water
Pile Loss Twist Perspiration
Seam Slippage&Strength Sprilaty / Skewness Light
Strecth & Recovery Appearance Dry Cleaning
Tensile Strength Print/Motif Durability
Tear Stregth Dimensional Change
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16. Hardline Testing
Safety, product quality and performance are prerequisites for all hardline
products such as toys, cosmetics, furniture, jewellery, DIY, etc.
SGS Turkey offers a wide range of customized services and offers assistance
to its clients to develop and market safe products.
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17. Hardline Testing Toys Tests
Physical and Mechanical Tests (EN 71-1):
This chapter of EN 71 is related with risks like pressing, compression, suffucation,
strangulation and chokking caused by toys.
Flammability (EN 71-2):
This chapter is related with high-flammable toys such as toy-houses, soft toys, baby wears,
masks, wigs etc... Highly flammable materials are forbidden for the production of any kind
of toys. The time it takes for the product to catch fire and the type of flame the product
generates are measured with this test.
Migration of Some Elements (EN 71-3):
This test is applied to measure heavy metal contents of toys and show the migration level
of heavy metals when the children swallow or eat the toy. Lead, Cadmium, Antimony,
Arsenic, Barium, Chromium Selenium and Mercury are checked as heavy metals.
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18. Hardline Testing Toys Tests
Finger Paints (EN 71-7):
This test method is specially used for the finger paints. Since finger paints have a very long
contact time with the skin; they are meet specific requirements to be safe for children’s
use. This test method includes all the physical and chemical parameters for finger paints.
Organic Chemical Compounds (EN 71-9)
This test method is also for evaluating the toy’s safety. This method includes several
chemical tests and analyzes the general chemical risks of a toy.
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19. Consumer Goods Hardline Testing
Harmful chemicals may be used in the manufacturing of all kinds of consumer goods such as stationary
products like watercolour and finger dye, glues, playdohs, flask, lunch boxes, pencils etc. In addition,
material that contact with food like tableware, glassware, cooking accessories and packaging materials
may include harmful substances which can cause serious and permanent health problems. Along with
toys, all these consumer products are tested in CTS Turkey Non-Food Laboratory by using the following
tests:
Formaldehyde
Formaldehyde has common usage for industrial substances. It has many harmful effects to human
health. It can easily evaporate at room temperature. The vapor of this substances is highly carcinogenic.
This chemical can also be used in wood manufacturing.
Nickel
Nickel is generally used for metallic components of consumer products. It can cause eczema after long
skin contact
PAH
PAH are the most important substances that can cause a highly carcinogenic effect. The group of these
substances can easily dissolve and connect to the human DNA and cause cancer.
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20. Consumer Goods Hardline Testing
Azo Dyes
Azo dyes are the most common known restricted substances for the consumer products. Azo dyes can
connect the human DNA with their body secretion and can cause cancer.
Phthalate
These chemicals are used to soften the plastic products. They can cause some genetic problems after
long term contact during pregnancy.
Carcinogenic-disperse Dyes
These dyes are generally used for the dying of synthetic products.
Migration Tests
These tests are performed for the food contact materials. Tests evaluate in specific solutions whether
the product’s chemical content can migrate into food or not.
Heavy Metal Content
These substances have very common usage for every stage of the production. They can cause liver and
kidney failures.
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21. Food Products Testing
Food safety and quality are increasingly under the scrutiny of regulators and consumers.
Products that meet these high expectations prevent costly recalls and protect brand
reputation.
Throughout the whole food supply chain, SGS Turkey - CTS provides efficient support
and risk protection through its food experts and laboratories on raw, semi-manufactured
foodstuff and final products in all principal food segments including animal origin food
products (meat, seafood, dairy products), plant origin food products (fruits and
vegetables) and bread, beverages and meals.
National and international standard methods such as ISO, AOAC, FDA, HPA, NMKL and
TSE are used in analysis. SGS Turkey CTS food laboratories are established according
to ISO 17025 standards.
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22. Food Products Testing Microbiological Tests
Microbiological tests apply to all food products
Detection of Enterobacteriaceae Detection of Enterobacter sakazakii
Detection of B.cereus Detection of Pseudomonas spp.
Detection of C. perfringens Detection of rope spore
Detection of Campylobacter spp. Detection of S.aureus
Detection of Clostridium spp. Detection of Salmonella spp.
Detection of E.coli SWAB analysis
Detection of Eschericia coli O157:H7 Product Sterility Test
Detection of Coliform Group Bacteria Detection of Vibrio parahaemoliticus
Detection of Listeria monocytogenes Detection of Vibrio cholera
Detection of Mould & Yeast
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23. Food Products Testing Physical Tests
Physical analysis are conducted on food products such as animal and vegetable fats, oils,
coffee, maize, olive, brine, meat and meat products, fruit and vegetable products, cereals
and cereal products, etc.
Determination of imperfect and damaged Determination of pH
grains Determination of soluble solids content
Determination of refractive index (Brix)
Determination of solid content and moisture Determination of gross and net weight
content Determination of net weight of 1000
Determination of specific gravity grains
Determination of polarization Determination of foreign matter
Determination of sieve over
Determination of massiveness
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24. Food Products Testing Chemical Tests
Chemical analysis are conducted on food products such as animal and vegetable fats, oils,
coffee, maize, olive, brine, meat and meat products, fruit and vegetable products, dairy
products cereals and cereal products, etc.
Determination of acidity Determination of alkalinity in water Acid value
Determination of acid soluble ash Volatile and nonvolatile
insoluble ash Determination of water insoluble ash acid
Determination of diastase Determination of peroxide value Acidity – Determination of
Determination of acidity in Determination of fat free solid matter acid value
extracted oils Protein Determination of crude
Determination of peroxide Determination of the amount of soap fiber content
value in extracted oils Determination of saponification value Detection of semi siccative
Determination of ethyl oils
Determination of unsaponification
alcohol value Determination of sesame
Determination of oil
Determination of total glucose
formaldehyde value Detection of residue oil
Determination of commercial glucose
Invert sugar Detection of residue oil
Salt
Determination of total ash Detection of cottonseed oil
Fat
Determination of water Determination and
soluble ash Free fatty acids detection of mineral oil
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25. Food Products Testing Instrumental Tests
Instrumental tests are conducted on food products such as cereal and cereal products, meat
and meat products, fruit and vegetable products, beverages etc.
Determination of elements Determination of nitrite
Aflatoxin (B1,B2,G1,G2) Determination of Ochratoxin A
Determination of Aflatoxin M1 Synthetic Color
Determination of benzoic acid Determination of sorbic acid
Ethyl alcohol Determination of artificial sweeteners
Determination of HMF Determination of fatty acid composition
Determination of caffeine Determination of Aspartame,
Methyl alcohol Acesulfame K, Dulcin, Sacharin
Determination of nitrate
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26. Electrical and Electronics Testing
SGS Electrical & Electronics testing and certification services for electrical, electronic and
telecommunication equipment helps you incorporate critical construction criteria and
compliance requirements, from the design stage to the end of the product life-cycle.
SGS Turkey provides these services through accredited laboratories and certification
units. E&E testing and certification services are offered to products such as audio and
video equipment, automotive products, vehicle electronics, consumer electronics, home
and industrial products, medical devices, IT and telecom equipment, laboratory equipment,
and electronics components.
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27. Electrical and Electronics Testing
RoHS Testing:
The SGS RoHS Program helps manufacturers, retailers and suppliers mitigate the risk of
non-compliance to global and national restricted substances regulations. With a proven track
record in product safety certification compiled over more than 80 years, SGS provides a
respected third-party source to help clients monitor their supply chains and self-declare
compliance with confidence.
Electromagnetic Compatibility (EMC)
Electrical appliances must be disturbance free and therefore electromagnetically compatible
(EMC). This means that the equipment does not introduce intolerable electromagnetic
disturbances into its environment, and is not affected by such disturbances.
Product Safety
Quality expectations and the range of safety requirements you must satisfy become more
complex every day. SGS global network and expertise provide a single, consolidated source
that can help its clients reduce risk, improve efficiency and ensure compliance to contractual
or regulatory requirements in all manufacturing, sourcing, distribution or retailing operations.
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28. Electrical and Electronics Testing
Telecom Conformance
The increasing worldwide use of valuable radio frequency resources for the parallel use of
various mobile telephony technology such as GSM , UMTS or WiMAX demands an
increasingly systematic verification of the standardized parameters to prevent radio network
operators from disrupting each other.
Reliability
More and more end customers demand advanced information on reliability and availability
from manufacturers. This is true for individual electronic assembly groups as well as complete
systems and facilities. Standardized methods of calculation are deployed for the provision of
this information.
Environment Simulation
In real life, products are exposed to various environmental influences such as cold, heat,
humidity, vibration, etc. In order to ensure that the products can withstand these demands
without the functionality being impaired, appropriate environmental inspections are
necessary.
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29. Auditing Services CTS Turkey
SGS conducts technical and social audits worldwide to help its customers improve quality
and monitor the working environment (social, ethical, environmental compliance
throughout the supply chain).
SGS Turkey CTS auditing department provides services in many areas such as social
responsibility, food, factory, security controls, corporate social responsibility trainings and
facilitating services that provide value creation.
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30. Auditing Services CTS Turkey
Social Responsibility Audits
The aim of the social responsibility audits is to determine the compliance of the companies
with the international criteria and local laws within the framework of the basic working
conditions.
Some topics concerning social responsibility audits are:
Child Labor
Health & Safety
Forced Labor
Working Hours
Wages & Benefits
Freedom of Association and Right to Collective Bargaining
Discrimination
Disciplinary Practices
Environment
Subcontractors Management
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31. Auditing Services Social Responsibility Audits
BSCI (Business Social Compliance Initiative)
BSCI was founded by a group of European companies and organizations under the
leadership of Foreign Trade Initiative (FTA) for the purpose of facilitating the audit and
monitoring system. BSCI system is based on ILO Standards and aims for continuous
improvement, consequently achieving SA 8000 or equivalent standards.
ETI (Ethical Trade Initiative)
ETI, which was established by the Department for International Development in UK,
published the Codes of Conduct. The members of ETI can regularly monitor and control
the compliance of their supply chain with these rules through appropriate tools.
SEDEX (Supplier Ethical Data Exchange)
Sedex is web based system which was founded in 2001 by British Retailers to help
organizations monitor the working conditions of the companies in their supply chain.
Members are able to share uploaded reports in a more transparent way through the
enhanced SMETA Best Practice Guidance and report format.
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32. Auditing Services Social Responsibility Audits
ICS (Initiative Sociale Clause)
French Federation of Commerce and Distribution (FCD) launched ICS in 1998. ICS
principles are based on ILO Standards and these principles have been focused on
factories producing non-food consumer products.
WRAP (Worldwide Responsible Accredited Production)
WRAP is a Social Responsibility System established by American Apparel Footwear
Association (AAFA), has more than 700 member companies and more than 1300
member producers. It has been implemented in Turkey since 2001.
Other social audits can be conducted according to the customer’s code of conducts
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33. Auditing Services Technical Audits
Hygiene Audits
Hygiene Monitoring Program (HM) is a global, independent approval scheme for
businesses that are focused on delivering measurable improvements in food safety
operation which is provided within the scope of the Food Services of Consumer Testing
Services. HM Approval Scheme is an independent audit that utilizes a checklist
framework designed for the retail and food-service sector.
Mystery Audits
Mystery Shopping Audits are the assessments, especially in accommodation sector
which personnel behaviors and compatibility situation regarding the standards of the
organization are observed in accordance with the requirements and expectations of the
customers.
Independent and competence auditors who act as customers in the organization,
evaluate the organization through checklists.
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34. Auditing Services Technical Audits
2nd Party Food Supplier Audits
This includes the evaluation of the processes, which are realized from the raw material to
the end product; accompanied by the question lists, that have been established by
referring HACCP / BRC standards in accordance with the requirements and expectations
of the customer.
Food Safety that is supported by these kinds of supplier audits, means definition of the
risks regarding product quality, keeping of the defined risks under control at the
beginning and continuously, having adequate knowledge and experience of the
employees who are assigned in the operation, verification of the customer criteria and
tracking them in the proper sense.
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35. Auditing Services Technical Audits
GMP/GHP Audits
GMP/GHP Audits are concerned with the control of the mandatory infrastructure and
implementation for producing safety and legal products.
Some topics concerning social responsibility audits are:
Customer service area Food service
Goods received Waste & Pest control
Storage Cleaning
Personal Hygiene Management controls
Preparation area HACCP plan & documentation
Processing area
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36. Auditing Services Technical Audits
GMP/GHP Trainings
Programs are composed of 3 parts/levels. The length of the training, depending on the
program, can be between 2 hours and 3 days. Following the training, an examination will
be administered and successful trainees will be issued SGS certificates.
Some topics concerning the trainings are:
Goods received Customer Service Area
Storage Waste & Pest Control
Personal Hygiene Cleaning
Preparation HACCP Plan
Processing Management Controls
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37. Auditing Services Technical Audits
Factory Audits
Factory technical audits are conducted to check the factories for the fulfillment of the
conditions required by the customer.
During the audit the following issues are examined:
Physical Capacity
Equipment Capacity
Personnel Capacity
Quality Management System
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38. Auditing Services Technical Audits
Security Audits
Security audits ensures the control of the conformity of security systems and procedures
of suppliers, manufacturers and other service providers with the safety requirements of
the customer.
The audit allows the examination of :
Physical Security
Warehouse/Installation Area Security
Access Control
Personnel Security
Building Personnel Security
Education and Information
Service Providers’ Security
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39. Auditing Services CTS Turkey
Corporate Social Responsibility Trainings
These trainings are intended to provide information to companies about the fundamental
concept of social responsibility, behavior rules and the concerning legislation by theoretical
and practical applications.
Brand-Specific Corporate Social Responsibility Projects
CTS Turkey performs workings about the issues such as the creation of Code of Conducts
and procedures of the brands, granting of trainings, review and evaluation of the social
compliance issues in the companies within the supply chain, the creation of the
procedures for the analysis of the results with the help of international experts.
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40. Inspection Services CTS Turkey
CTS Inspection Services covers whole supply chain management and visual
assessment of the products chosen by statistical methods.
Benefits of Inspection:
Minimizes the commercial risks,
Determines the compatibility of product to the technical features specified at the
agreements executed by and between buyer and seller,
Prevent of the unfair complaints,
Makes sure that the product are inspected by professional team and methods.
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41. Inspection Services CTS Turkey
The following inspection methods can be applied during various stages of the customers
workflow process.
Pre-Production Check (PPC)
Pre-Production Check (PPC) reduces risk of production, due to using of nonstandard
material and components.
Initial Production Check (IPC)
IPC has to be carried out when approximately 10% of the articles have been produced
and using, sample size level I (minimum 50 samples, if available) of the available
production quantity, unless specified.
During Production Check (DUPRO)
DUPRO is performed when 35-50% of the products have been produced. The result that
is obtained from IPC controls the performing of the results and amendments.
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42. Inspection Services CTS Turkey
Final Random Inspection (FRI)
Final Random Inspection is the statistically verifiable, visual inspection at the end of
production before shipment, in principle when 100 % is produced and at least 80 % of the
consignment is finally packed.
It is carried out when 100 % is produced and at least 80 % of the consignment is finally
packed. In general, FRI includes appearance of the product, workmanship quality,
measuring of the dimensions, functionality, accessories, labeling and packaging.
SGS uses the standard criteria of ANSI / ASQ Z 1.4 - 2003 (ISO 2859-1) statistical
sampling procedure or a similar standard and issues detailed inspection reports based on
defined “Acceptable Quality Levels” (AQL). Inspection certificates are issued if stipulated
in the letter of credit.
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43. Inspection Services CTS Turkey
Loading Supervision (LS)
Loading Supervision (L/S) is the controlling of the product whether it has been loaded in
proper and correct conditions and amounts. When the product is loaded in the container;
First, the container is checked then
The accuracy of loading transaction is controlled
Sample Picking
At any period of production; samples are analyzing at our laboratory and sending to the
customers with an international sampling plan or with a special method.
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44. References
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45. References
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46. References
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47. SGS Turkey – CTS
Abide-i Hürriyet Cad. Geçit Sok.
No: 4 Şişli – İstanbul
Tel: +90 212 368 4000
Fax: +90 212 296 47 82/83
www.tr.sgs.com