MindShare Managed IT Services -Intro

1. IT Infrastructure Management Services
Ajay Malik
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2. Introduction
Geo Spread
India
United Arab Emirates
Headquartered in Delhi, India
Operational NOC in Abu Dhabi and New Delhi
Our Business
In the IT services business for past 18 years. Our delivery arms:
MindShare Services
M-Intergraph
Intergraph Software Services
Managed Network Services (Over 20,000+ IP end points under management)
IT Consulting & Professional services
Our People
Highly talented, motivated and agile team
Workforce with over 250 highly skilled IT professionals and consultants
ISO 9000:2005 certified processes and methodology
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3. IT Infrastructure Management: Trends
Organization Business Goals
How to reduce time to market
How to use IT / applications for a richer end user experience
How to improve end user experience / interaction
How to minimize IT infrastructure downtime
How to map technology roadmap with business needs
Organization IT Issues
How to find trained IT resources
How to retain resources trained on cutting edge technologies
How to avoid technology obsolescence
How do I minimize employee attrition costs
How to build and operate IT infrastructure that supports
Volatile Business requirements
Is capable of handling aggressive internal / external Service Levels
How to select the right partners
How do I reduce the TCO of IT infrastructure
Cap-Ex
Op-Ex
How to speed up the time to market and increase market share
If we outsource, out task what will happen to our internal teams
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4. Our Strengths
Service Architecture & Service Design
Understanding customer’s business objectives
Identifying customer’s technical requirements
Defining the service scope for the customer
Defining Service Elements
Based on ITIL best practices
Building customized service solutions
Audit services
Audit the operations organization, processes & procedures
Audit IT infrastructure
Network Infrastructure
Desktop, Servers and Applications Infrastructure
Managed IT infrastructure services
Network Management Practice
Desktop Server & Application Management Practice
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5. Managed Services Portfolio
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6. Our Offerings
Monitor Manage & Operate Consulting
• Remote Element Monitoring • Complete day to day • Professional consultancy for
(Network+ Server+ Application) management of Network,
• Event detection & notification Servers and Applications designing and Implementing
• Event correlation & aggregation • Performance Trend analysis Network, Messaging, Servers
• Incident tracking & escalation • Capacity Planning and Database architecture
• Fault isolation • Proactive Patch Management • Professional Audit services
(Network Objects +Servers + • Efficiency enhancements
• Data collection & reporting
Application) and optimization for
• Standard operating procedures
• Configuration Management Installed network,
• Reporting
• Problem management Messaging, Servers and
• Web portal/Dashboard view
• Vendor management Database architecture
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7. Server Management
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8. Desktop Management Services
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9. Our Value Proposition
Monitor Visibility and Control Cost Reduction Quick Rollout Domain Expertise
• Remote Element • Visibility to availability, • Reduces manpower cost • Leverage on effective • Reduced cycle times due
Monitoring (Network+ performance and of managing the utilization of domain to readily available tools
Server+ Application) utilization of each infrastructure and expertise by focusing on • Quicker and smooth
• Event detection & component of engineering and design. transition through robust
notification infrastructure. costs related to future • Leverage with effective transition framework with
• Event correlation & • It provides historical infrastructure knowledge management well defined milestones
aggregation trend reports for capacity requirements. and sharing and KPIs.
• Incident tracking & planning, root-cause • Elimination of under-
escalation reports for problem utilized resources,
• Fault isolation diagnosis and flash-check leveraging operations
• Data collection & reports for availability improvements ,cross-
reporting status. pollination of best
• Standard operating practices, and increased
procedures automation
• Reporting • Reduced Fixed Capital
• Web costs.
portal/Dashboard view
Quality Benefits: Strategic, Financial, Operational
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10. Our Customers
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11. Thank You!
“We Truly Deliver Your Business Vision”
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