1. The Art of Listening “ We have two ears and one mouth so we can listen twice as much as we speak” … .Epictetus….55-135 (C.E.) “ A good listener is not only popular everywhere, after awhile he gets to know something!” … Wilson Mizner “ The important thing is not to stop questioning” … Albert Einstein “ There is no such thing as a worthless conversation, provided you know what to listen for. And questions are the breath of life for any conversation.” James Nathan Miller ( The Art of Intelligent Listening )

2. Listening The skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys. There are about 800,000 words in the English language, some 800 of which are used on a daily basis and those 800 have 14,000 meanings! (Wm V. Ruch, Corporate Communications)