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Deliver Results with Automated Email Lead Nurturing AMA Tampa Ellie Mirman Inbound Marketing Manager HubSpot Twitter: @ellieeille
Only 33% of B2B marketers say they have an effective lead nurturing process. Source: Executive Benchmark Assessment Survey / DemandGen Report
Only 25% of leads are legitimate and should go to sales. 50% are qualified but not ready to buy. Source: Gleanster Research
Lead Nurturing emails get 4-10 times the response rate compared to standalone email blasts. Source: SilverPop / DemandGen Report
9 Benefits of Lead Nurturing
9 Benefits of Lead Nurturing Establish contact immediately
35-50% of sales go to the vendor that responds first. Source: InsideSales.com
9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication
66% of buyers indicate“consistent and relevant communication provided by both sales and marketing organizations”is a key influence in choosing a solution provider. Source: Genius.com / DemandGen Report
9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities
Segmented emails get 50% more clicks. Source: MarketingSherpa
9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities Maintain or increase engagement Automate nurturing through sales cycle Find cross-sell and up-sell opportunities
Nurtured leads have9% higher average deal size  and 23% shortersales cycle Source: Market2Lead
9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities Maintain or increase engagement Automate nurturing through sales cycle Find cross-sell and up-sell opportunities Encourage referrals / new lead generation
Email marketing to existing leads can generate significant new leads
9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities Maintain or increase engagement Automate nurturing through sales cycle Find cross-sell and up-sell opportunities Encourage referrals / new lead generation
5 Steps to a SuccessfulLead Nurturing Campaign
Step 1: Determine Your Goal
Reawaken  Cold Leads
Increase  Lead Quality
Generate New Leads
Step 2: Select a Persona & Business Problem Kadient photo by: David Meerman Scott
Visitors Leads Customers Step 3: Map Content to Every Stage of the  Sales Funnel
Visitors Leads Customers 12 Quick Tips to Search Google Like an Expert Think Like a Publisher:  3 Tips to Generate  More Leads Software Company Doubles Organic Traffic and Grows Lead Conversions with HubSpot
Sample Lead Nurturing Series
Tips for Content Creation Invest in content creation (people, time) Create content for each stage of the sales funnel Make content creation a routine Reuse content when possible Recruit others (other departments, guests, interviews)
Step 4: Set Yourself Up for Smarketing Success
Communicate Campaigns Who gets what?
Provide Soundbites How do I follow up?
Share Results What worked? What didn’t?
Score Leads How do I prioritize?
Ask for Feedback How was lead quality? How was lead quantity?
Step 5: Measure & Improve
What to Measure: Branding & Awareness
What to Measure: Quality Conversions
What to Measure: New Leads Generated
What to Measure: Quality Metrics
5 Steps to a Successful Campaign Determine your goal Select persona & business problem Create content for each stage of the funnel Setup for smarketing success Measure and improve
Business Results
Knowledge Management Associates Retained contact with 20-30% more event leads that were typically lost with prior event registration platform
ProofreadNOW “More prospects are ‘closing’ themselves – sending a document for review or emailing a question directly … turning into a real inbound inquiry after having been nurtured.” ,[object Object],Director Sales & Marketing
ProofreadNOW
Threadless “Open this email or say goodbye forever”  re-engagement campaign added 2,400 subscribers back to list.
Threadless
Deliver Results with Automated Email Lead Nurturing AMA Tampa Ellie Mirman Inbound Marketing Manager HubSpot Twitter: @ellieeille
Extra Credit
Lead Nurturing is more than Email Marketing
65% of buyers use social media in their research & vendor selection process Source: Genius.com / DemandGen Report
37% posted questions on social networking sites looking for suggestions/feedback Source: Genius.com / DemandGen Report
More than 20% connected directly with potential solution providers via social networking channels Source: Genius.com / DemandGen Report
Case Study

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Automated Email Lead Nurturing

  • 1. Deliver Results with Automated Email Lead Nurturing AMA Tampa Ellie Mirman Inbound Marketing Manager HubSpot Twitter: @ellieeille
  • 2. Only 33% of B2B marketers say they have an effective lead nurturing process. Source: Executive Benchmark Assessment Survey / DemandGen Report
  • 3. Only 25% of leads are legitimate and should go to sales. 50% are qualified but not ready to buy. Source: Gleanster Research
  • 4. Lead Nurturing emails get 4-10 times the response rate compared to standalone email blasts. Source: SilverPop / DemandGen Report
  • 5. 9 Benefits of Lead Nurturing
  • 6. 9 Benefits of Lead Nurturing Establish contact immediately
  • 7. 35-50% of sales go to the vendor that responds first. Source: InsideSales.com
  • 8.
  • 9. 9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication
  • 10. 66% of buyers indicate“consistent and relevant communication provided by both sales and marketing organizations”is a key influence in choosing a solution provider. Source: Genius.com / DemandGen Report
  • 11. 9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities
  • 12. Segmented emails get 50% more clicks. Source: MarketingSherpa
  • 13. 9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities Maintain or increase engagement Automate nurturing through sales cycle Find cross-sell and up-sell opportunities
  • 14. Nurtured leads have9% higher average deal size and 23% shortersales cycle Source: Market2Lead
  • 15. 9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities Maintain or increase engagement Automate nurturing through sales cycle Find cross-sell and up-sell opportunities Encourage referrals / new lead generation
  • 16. Email marketing to existing leads can generate significant new leads
  • 17. 9 Benefits of Lead Nurturing Establish contact immediately Build thought leadership Maintain consistent communication Identify interest/pain Find segmentation opportunities Maintain or increase engagement Automate nurturing through sales cycle Find cross-sell and up-sell opportunities Encourage referrals / new lead generation
  • 18. 5 Steps to a SuccessfulLead Nurturing Campaign
  • 19. Step 1: Determine Your Goal
  • 20. Reawaken Cold Leads
  • 21. Increase Lead Quality
  • 23. Step 2: Select a Persona & Business Problem Kadient photo by: David Meerman Scott
  • 24.
  • 25. Visitors Leads Customers Step 3: Map Content to Every Stage of the Sales Funnel
  • 26. Visitors Leads Customers 12 Quick Tips to Search Google Like an Expert Think Like a Publisher: 3 Tips to Generate More Leads Software Company Doubles Organic Traffic and Grows Lead Conversions with HubSpot
  • 28. Tips for Content Creation Invest in content creation (people, time) Create content for each stage of the sales funnel Make content creation a routine Reuse content when possible Recruit others (other departments, guests, interviews)
  • 29. Step 4: Set Yourself Up for Smarketing Success
  • 31. Provide Soundbites How do I follow up?
  • 32. Share Results What worked? What didn’t?
  • 33. Score Leads How do I prioritize?
  • 34. Ask for Feedback How was lead quality? How was lead quantity?
  • 35. Step 5: Measure & Improve
  • 36. What to Measure: Branding & Awareness
  • 37. What to Measure: Quality Conversions
  • 38. What to Measure: New Leads Generated
  • 39. What to Measure: Quality Metrics
  • 40. 5 Steps to a Successful Campaign Determine your goal Select persona & business problem Create content for each stage of the funnel Setup for smarketing success Measure and improve
  • 42. Knowledge Management Associates Retained contact with 20-30% more event leads that were typically lost with prior event registration platform
  • 43.
  • 45. Threadless “Open this email or say goodbye forever” re-engagement campaign added 2,400 subscribers back to list.
  • 47. Deliver Results with Automated Email Lead Nurturing AMA Tampa Ellie Mirman Inbound Marketing Manager HubSpot Twitter: @ellieeille
  • 49. Lead Nurturing is more than Email Marketing
  • 50. 65% of buyers use social media in their research & vendor selection process Source: Genius.com / DemandGen Report
  • 51. 37% posted questions on social networking sites looking for suggestions/feedback Source: Genius.com / DemandGen Report
  • 52. More than 20% connected directly with potential solution providers via social networking channels Source: Genius.com / DemandGen Report

Notas del editor

  1. Agenda:Benefits of Email Lead NurturingHow to Put Together a Successful Campaign in 5 StepsBusiness Case Studies with Real Results
  2. http://blog.hubspot.com/blog/tabid/6307/bid/6286/Act-Fast-3-Reasons-to-Nurture-Leads-Immediately.aspxScience of Email Marketing Webinar
  3. Note: not real dataOR new email addresses/signups
  4. Knowledge Management Associates – professional services company (knowledge management, productivity solutions, custom apps)Generated a lot of business through event marketing, but couldn’t gather useful info about attendeesUsed landing pages and lead nurturing to capture leads and nurture them over time
  5. Using Inbound Marketing, grew inbound traffic and leads – volume was too high to follow upNeeded way to sort out high quality leads – wanted to see who’s looking just for “free” info vs. sales ready – based on response to emails & impact on lead grade
  6. Focus on reusing existing content and introducing new leads to lots of offers.
  7. Re-engagement campaign with subject line “open this email or say goodbye forever. (kinda sounds like your crazy ex, right?)”Goal was to get some attention, show they’re serious about removing people from list, hopefully get people to stay involved by email or social mediaDidn’t expect to see substantial reengagement numbersAdded 2,400 subscribers (that they would have otherwise stopped mailing)http://blog.hubspot.com/blog/tabid/6307/bid/9386/6-Lessons-For-Awesome-Email-Marketing-From-Threadless.aspx
  8. http://www.theharteofmarketing.com/2008/06/lured-in-by-social-media-an-unofficial-b2b-case-study.html