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NE TWORKS TH I N K IN G
        ADAPTING FOR COMPLEXITY
                  Wa r w i c k B u s i n e s s S c h o o l
                                 Executive MBA
                                     16 June 2011




                                      Brilliant
                                       Noise
‘ CEOS SEE A L A R G E G A P B E T W E E N T H E
L EVE L OF CO M P L E X I T Y CO M I N G AT T H E M
    AND TH EI R CO N F I D E N C E T H AT T H E I R
   E NTERPRIS E S A R E E Q U I P P E D TO D E A L
                   WITH IT’

I B M INSTITUT E O F B U S I N E SS VA LU E , 2 01 0
H AVANA CAR SY N D R O M E
                      Image (cc) Andrea Rosa
FALSE
FRIEN DS
CO M P LEX
A DAPTIVE
SYSTEMS
AT TE NTION M ARK E TS
CONN EC TE D
COMP L EX ITY
   F LUX
P E R SO NA L
 P OL ITI CA L
COMME R CI AL
   SOCI A L
 C ULTUR A L
COMMER CI A L
 CONT EX T
ED GE -TO-CORE
‘ CHINESE O E M S A R E C R A N K I N G O U T A
DEVICE M U C H FAST E R T H A N T H E T I M E
    TH AT I T TA K E S U S TO P O L I S H A
     POW E RP OI N T P RE S E NTAT I O N .’

   STEPHEN E LO P, N O K I A C E O , F E B 2 01 1

                                       http://goo.gl/UX3cN
A N AGE OF N E TWOR KS
T H REE TRENDS
SO CIAL W E B
E V ERYWHE R E W E B
DATA D E LU G E
WH AT YOU
  KN OW O R
D ON ’T KN OW
    A BOU T
N E TWOR KS. ..
N EW SOCIAL N E TWOR KS




                    http://goo.gl/fLYOj
O LD SOCIAL NE TWOR KS




                  Image: (cc) BrewBrooks
ULTRASOC I A L
N E T WORKS
 T H IN K I NG
DNA

•   SYSTEMS

•   DESIGN

•   EVOLUTION

•   COMPLEXITY
T HRE SHOLD CON C E P TS

•   DESIGN FOR NETWORKS

•   COMPLEX, ADAPTIVE SYSTEMS

•   EMERGENCE

•   FOCUS, FLOW AND FLEX

•   REALTIME
PRINCP L ES
•   UNDERSTAND

•   PRESENCE

•   USEFULNESS

•   DATA & STORIES

•   NETWORKS/HIERARCHY TENSION

•   FLEX & UNCERTAINTY
TE NS IONS
PROCE SS E S

•   RAPID, STRATEGIC VIEW: L.O.O.P.

•   MANAGEMENT FRAMEWORK FOR ADAPTING TO NETWORKS

•   PERSONAL DIGITAL LITERACY: SUPERSKILLS
HOW TO MAKE A

      LOOP
ANALYSIS OF YOUR ORGANISATION
LONG TERM
             5 - 10 YEARS
POLITICAL | ECONOMIC | SOCIAL | TECH
O P E R AT I O N S
        NEXT FOUR QUARTERS
EVERY FUNCTION FROM MARKETING TO HR
 RISKS | OPPORTUNTIES | COST SAVINGS
O R G A N I S AT I O N
   HOW DO YOU PEOPLE WORK TOGETHER?
         SHARING INFORMATION
PEOPLE
    PRIVATE vs PUBLIC
PERSONAL vs PROFESSIONAL
  SKILLS AND LITERACIES
F R A M E W O R K
SUPE R SK IL L S
SUPERSKI L L # 1
 NET WORKS
JOH N H AG E L:
  Se ren di p it y
      e n g in es


            http://goo.gl/1Alc
http://connectedthebook.com/
SUPERSKIL L # 2
  SHARIN G
http://goo.gl/c51yY
SUPERSKIL L # 3
F OCUS & F LOW
pomodorotechnique.com
SUPERSKILL #1


 Networks
   SUPERSKILL #2


  Sharing
   SUPERSKILL #3


Focus & flow
APPL IE D NE T WO RKS
                   T HINK IN G

Image: Bestario.org
M AR KET ING
                                                                                             Understand

                                                         Principles                            Be	
  Useful

                                                                                                   Be	
  live



                                                                                                                                       Facebook

                                         Social	
                                                                                        Twi=er

                                     engagement	
             Pla4orms                                              Social	
  Space
                                                                                                                                       YouTube

                                      framework                                                                                           Flickr
                                                                                                                                       Delicious


                                                                                              Networks            AcGve	
  Listening               Assets
                                                              Research	
  &	
  Listen          Measure                Plan/Iterate
                                                                                        OpGmise	
  assets                 Editorial        On-­‐site	
  UGC
                                                                          CreaGve         Widget/Tools
                                         Processes
                                                                                           AggregaGon                    Outreach          ModeraGon
                                                                         CuraGon
                                                                                            ConnecGng                          APIs
                                                                                           Ops/Product          Customer	
  contact                     IT
                                                                         Business
                                                                                                   Legal                        HR              Finance
        Source:	
  Antony	
  Mayfield	
  ,	
  iCrossing
THE ARAB SP R IN G
HA IT I
P &G OUTS I D E
I NN OVATION
CISCO
Image: Raph D’Amico
CONC LUS ION
IN A NETWO R K E D
               NUTSH E L L
•   NETWORKS ARE A GREAT MODEL FOR MANAGING COMPLEXITY

    •   Embrace complexity

    •   Understand networks, your networks

    •   Develop organisational and personal networks literacy

    •   Networks thinking: design for networks
DISCUSSION
Further reading and notes at antonymayfield.com/warwickmba
                       @amayfield
                antony@brilliantnoise.com

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Networks Thinking: Adapting for Complexity - Antony Mayfield

  • 1. NE TWORKS TH I N K IN G ADAPTING FOR COMPLEXITY Wa r w i c k B u s i n e s s S c h o o l Executive MBA 16 June 2011 Brilliant Noise
  • 2. ‘ CEOS SEE A L A R G E G A P B E T W E E N T H E L EVE L OF CO M P L E X I T Y CO M I N G AT T H E M AND TH EI R CO N F I D E N C E T H AT T H E I R E NTERPRIS E S A R E E Q U I P P E D TO D E A L WITH IT’ I B M INSTITUT E O F B U S I N E SS VA LU E , 2 01 0
  • 3. H AVANA CAR SY N D R O M E Image (cc) Andrea Rosa
  • 5. CO M P LEX A DAPTIVE SYSTEMS
  • 6. AT TE NTION M ARK E TS
  • 7. CONN EC TE D COMP L EX ITY F LUX
  • 8. P E R SO NA L P OL ITI CA L COMME R CI AL SOCI A L C ULTUR A L
  • 9. COMMER CI A L CONT EX T
  • 11. ‘ CHINESE O E M S A R E C R A N K I N G O U T A DEVICE M U C H FAST E R T H A N T H E T I M E TH AT I T TA K E S U S TO P O L I S H A POW E RP OI N T P RE S E NTAT I O N .’ STEPHEN E LO P, N O K I A C E O , F E B 2 01 1 http://goo.gl/UX3cN
  • 12. A N AGE OF N E TWOR KS
  • 13. T H REE TRENDS
  • 14. SO CIAL W E B
  • 15. E V ERYWHE R E W E B
  • 16. DATA D E LU G E
  • 17. WH AT YOU KN OW O R D ON ’T KN OW A BOU T N E TWOR KS. ..
  • 18. N EW SOCIAL N E TWOR KS http://goo.gl/fLYOj
  • 19. O LD SOCIAL NE TWOR KS Image: (cc) BrewBrooks
  • 21. N E T WORKS T H IN K I NG
  • 22. DNA • SYSTEMS • DESIGN • EVOLUTION • COMPLEXITY
  • 23. T HRE SHOLD CON C E P TS • DESIGN FOR NETWORKS • COMPLEX, ADAPTIVE SYSTEMS • EMERGENCE • FOCUS, FLOW AND FLEX • REALTIME
  • 24. PRINCP L ES • UNDERSTAND • PRESENCE • USEFULNESS • DATA & STORIES • NETWORKS/HIERARCHY TENSION • FLEX & UNCERTAINTY
  • 26. PROCE SS E S • RAPID, STRATEGIC VIEW: L.O.O.P. • MANAGEMENT FRAMEWORK FOR ADAPTING TO NETWORKS • PERSONAL DIGITAL LITERACY: SUPERSKILLS
  • 27. HOW TO MAKE A LOOP ANALYSIS OF YOUR ORGANISATION
  • 28. LONG TERM 5 - 10 YEARS POLITICAL | ECONOMIC | SOCIAL | TECH
  • 29. O P E R AT I O N S NEXT FOUR QUARTERS EVERY FUNCTION FROM MARKETING TO HR RISKS | OPPORTUNTIES | COST SAVINGS
  • 30. O R G A N I S AT I O N HOW DO YOU PEOPLE WORK TOGETHER? SHARING INFORMATION
  • 31. PEOPLE PRIVATE vs PUBLIC PERSONAL vs PROFESSIONAL SKILLS AND LITERACIES
  • 32. F R A M E W O R K
  • 33. SUPE R SK IL L S
  • 34. SUPERSKI L L # 1 NET WORKS
  • 35. JOH N H AG E L: Se ren di p it y e n g in es http://goo.gl/1Alc
  • 37. SUPERSKIL L # 2 SHARIN G
  • 39. SUPERSKIL L # 3 F OCUS & F LOW
  • 40.
  • 42.
  • 43. SUPERSKILL #1 Networks SUPERSKILL #2 Sharing SUPERSKILL #3 Focus & flow
  • 44. APPL IE D NE T WO RKS T HINK IN G Image: Bestario.org
  • 45. M AR KET ING Understand Principles Be  Useful Be  live Facebook Social   Twi=er engagement   Pla4orms Social  Space YouTube framework Flickr Delicious Networks AcGve  Listening Assets Research  &  Listen Measure Plan/Iterate OpGmise  assets Editorial On-­‐site  UGC CreaGve Widget/Tools Processes AggregaGon Outreach ModeraGon CuraGon ConnecGng APIs Ops/Product Customer  contact IT Business Legal HR Finance Source:  Antony  Mayfield  ,  iCrossing
  • 46. THE ARAB SP R IN G
  • 48. P &G OUTS I D E I NN OVATION
  • 49. CISCO
  • 52. IN A NETWO R K E D NUTSH E L L • NETWORKS ARE A GREAT MODEL FOR MANAGING COMPLEXITY • Embrace complexity • Understand networks, your networks • Develop organisational and personal networks literacy • Networks thinking: design for networks
  • 53. DISCUSSION Further reading and notes at antonymayfield.com/warwickmba @amayfield antony@brilliantnoise.com