2. Born- 1922
Occupation: Engineer and Quality Control
American quality control expert and
businessman.
Feigenbaum was the first in the United
States to move quality from the offices of
the specialist back to the
operatingworkers´.
He devised the concept of Total Quality
Control later known as Total
QualityManagement (TQM).
3. Total quality control
The concept of a Hidden plant.
Accountability for quality
The concept of quality costs.
4. Total quality control is an effective system for
integrating the quality development, quality
maintenance, and quality improvement efforts of
the various groups in an organization so as to
enable production and service at the most
economical levels which allow full customer
satisfaction.
5. Quality control is management’s
responsibility.
Management should thoroughly understand
the aspects that control quality, namely
humans.
Therefore, management needs to work on
improving employee consistency and quality.
According to Feigenbaum, statistical tools
make up a very small percentage of the
quality control program.
6. According to Feigenbaum, quality did not
mean giving the best product to the customer.
More important as a tool was control, which
focuses on the following:
1. Devising clear and achievable quality standards
2. Enhancing existing working conditions to reach
the desired quality standards.
3. Setting new quality standards with an aim to
further improve.
7. According to him, quality must encompass all the
phases in the manufacturing of a product.This
includes design, manufacturing, quality checks, sales,
after-sales services, and customer satisfaction when
the product is delivered to the customer.
Given that these factors control the perception of
quality, he proposed controls to control the above-
mentioned phases.
New-design control
Incoming material control
Product control
Special process studies.
8. Quality Leadership-motivating force for
quality improvement
QualityTechnology -statistics and
machinery used to improve technology
Organizational Commitment -includes
everyone in the quality struggle
9. Quality is a company wide process
Quality is what customer says it is
Quality and costs are a sum not a difference
Quality requires both individual and teamwork
Quality is a way of managing
Quality and innovation are mutually dependant
Quality is an ethic
Quality requires continuous improvement
Quality is most cost-effective
Quality is implemented with a total system
connected with costumers and suppliers.
10. Hot House Quality
Quality programs that receive a lot of hoopla
and no follow-through
WishfulThinking-Those who would pursue
protectionism to keep American firms from
having to compete on quality
Producing Overseas
Confining Quality to the Factory
When quality is viewed as a shop-floor concern,
verses the responsibility of everyone
11. Total quality control is defined as a system
for improvement.
Big Q quality (company-wide commitment to
TQC) is more important than little q quality
(improvements on the production line)
Control is a management tool with four steps
Quality control requires integration of
uncoordinated activities
Quality increases profits
Quality is expected, not desired
Humans affect quality
12. TQC applies to all products and services
Quality is a total life-cycle consideration
Control the process
Total quality system involves the entire
company-wide operating work structure
There are many operating and financial
benefits of quality
The costs of quality are a means
for measuring quality control activities
13. Organize for quality control
Managers are quality facilitators, not quality
cops
Strive for continuous commitment
Use statistical tools
Automation is not a panacea
Control quality at the source.
14. QualityControl:Principles,Practice, and Administration, McGraw-Hill, 1951
Total Quality Control: Achieving Productivity, MarketPenetration, and
Advantage in the Global Economy,1983, 1985, 1991, 2010(Yet to
be Released)
The Power of Management Capital, McGraw-Hill, 2003( co-author Donald
S. Feigenbaum)
Total Quality Control , McGraw-Hill Professional, 2004
http://www.qualitygurus.com/gurus/list-of-gurus/armand-v-feigenbaum/
http://tenstep.fr/01_Publique/90.3_EspaceDeLaQualite/Anglais/700Arman
dVFeigenbaum.pdf
https://www.scribd.com/doc/22398244/Armand-Feigenbaum
https://www.academia.edu/1342975/Paradigms_of_Total_Quality_Manag
ement