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ACKNOWLEDGEMENT
I would like to thank Rev. Fr.Dr.J.Felix Raj S.J.(Principal),Rev.Fr.Dr.Dominic Savio S.J.(Vice
Principal of B.com Morning) for rendering enormous support and providing this grand
opportunity to me to present this project. Their contribution to this defies description.
I would like to render special thanks, packaged with sincere gratitude and respect to prof.
Tridib Sengupta who has been my academic guide and has stood by me all the time even
after the college hours and has aided me to an unaccountable extent.
It’s my privilege to have worked with The Oberoi Grand, Kolkata. The whole of my
internship as well as the project would not have been possible without the support of Mr.
Shiraj Shikhar ( Director of Sales, The Oberoi Grand, Kolkata), Mr. Shashank Menon (
Manager sales, The Oberoi Grand, Kolkata). So i would like to convey them my heartfelt
gratitude and thanks as well.
Last but not the least, I would like to thank my parents as well as my dear friends who have
equally contributed in making this project a successful one.

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OBJECTIVE OF THE STUDY
The primary objective of this study was to have a detailed analysis on the
hospitality industry. India faces a huge challenge of being "under roomed"
while the economy is growing rapidly. This provides for a huge opportunity for
hospitality industry. A lot of large real estate developers are also investing
into this business to bridge the demand-supply gap and leverage the
opportunity.
The secondary objective was to have an outlook on Oberoi hotels and cruises.
T he final objective of the study was to find the ARR, Revpar and Occupancy of
top four five star hotel in Kolkata specially focusing on THE OBEROI GRAND.
The data collected were mainly of the secondary type. The objective was to
find the hotel performance based on actual and forecasted sales, rooms sold
for the period.

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EXECUTIVE SUMMARY
Hotel operators and observers often employ industry-wide averages as key points of
comparison and analysis for room rates, occupancy, and revenues. The use of simple
averages, however, can be misleading if one does not take into account the possibility that
a mean will be pulled in one direction or another by extreme values. This analysis of three
industry averages shows that those averages are, indeed, subject to distortion, or skew. The
analysis, which examines figures for top four hotels in kolkata determined that the means
for average daily rate (ADR) and revenue per available room (RevPAR) are skewed in a
positive direction by hotels with extremely high rates.
On the other hand, occupancy is skewed in a negative direction by a group of hotels with
inordinately low occupancy levels. Many of the extreme values are found in the top-25
markets, which have hotels with inordinately high ADRs. However, each of the top hotels
shows a distinctive rate and occupancy pattern.
The pattern of skewed operating statistics carries over into individual lodgingsegments. The
greatest distortions arise in the luxury and upscale segments, while economy and budget
hotels record more consistent (normally distributed) statistics. Finally, the analysis shows
that although the events of created much turmoil for the industry, the hotel business had
already cooled substantially from its record pace of a year earlier. In conclusion, managers
must be careful in applying overall industry statistics to their own situation and should
take into account the factors that distort operating statistics
The first part of the project concentrates on the history of hospitality industry and is current
scenario. The second part of the project focuses on THE OBEROI GROUP of hotels. And
finally the project ends with THE OBEROI GRAND sales. The main focus is on the occupancy,
ARR and Revpar of the hotel. The data collected are mostly secondary data.

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CHAPTER:1
OVERVIEW ON
HOSPITALITY
INDUSTRY

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HOSPITALITY INDUSTRY-OVERVIEW
In an increasingly competitive employment arena, African Americans must prepare for and
secure strong, definite jobs which lead them to long-term realistic career options and
opportunities.
One of the fastest growing sectors of the economy of our time is the hospitality industry. The
hospitality industry alone is a multi-billion dollar and growing enterprise. It is exciting, never
boring and offers unlimited opportunities. The hospitality industry is diverse enough for
people to work in different areas of interest and still be employed within the hospitality
industry. Think about this: It makes sense to prepare for a job in which you have numerous
opportunities for advancement, because it is an economic advantage for you in the long run.
The hospitality industry pays those well who have prepared well
Hospitality management involves the planning, organizing, directing and controlling of
human and material resources within the lodging, restaurant, travel and tourism, institutional
management, recreational management and meeting and convention planning industries. All
of these separate yet related segments of the hospitality industry are interrelated to deliver
kind and generous services to guests.
The hospitality industry is one of the oldest businesses in history. People have always gone
out to eat sometimes and traveled for work or leisure purposes. However, the face of the
hospitality industry has changed drastically. Brenda Scott, president and CEO of the Mobile,
Ala., Convention and Visitors Corporation, agrees and says; demographically the world is
changing. By the year 2000, 45- 50 percent of the workforce and consumers will be non-
white. Not only has the industry expanded to include areas such as tourism and meeting and
convention planning, but also the face of the workforce in substantial positions has expanded
to include all races and colors. The explosion of growth in the hospitality industry demands
highly qualified people trained in hospitality management to fill rapidly opening positions.
Although African Americans have had a wealth of experience in hospitality, it has not always
been positive. In the past African Americans have usually performed in low-level managerial
positions in hospitality operations holding positions from the lowest realm in service to now
having the realistic opportunity of becoming general managers.
The present hospitality industry is extraordinarily healthy and viable and as a result offers
excellent opportunities for African Americans in each of the segments; restaurant
management, lodging management, recreational management, travel and tourism, meeting
and convention planning and institutional management. Scott announces good news: the
opportunities are there. The globalization of the hospitality industry creates the availability of
jobs in virtually every city in the world. Ed Moore, Jr., regional recruiter for Applebee's
International says the restaurant industry is a wonderful field to be in, especially in the 90s.
He further states, oftentimes young adults think of flipping burgers when they think of the
business. That is not all there is to it. There are positions in middle management as well as
the corporate office. We are talking about jobs that range from $26,000 to $100,000 plus. In
the growing field of hospitality, it is projected that by the year 2000 an additional two million
people will fill new jobs in the industry. According to the U.S. Department of Labor, in the

6. 6 | P a g e
next decade nine out of ten new jobs created will be in the service industry. Through the year
2000, positions for hotel managers are expected to grow faster than the average for all
occupations, as reported in the Occupational Outlook Handbook, a publication of the U.S.
Department of Labor. It is estimated by Kelley Notes that by the turn of the century the
lodging industry will create over 500,000 additional entry-level positions. Kelley Notes also
estimates in less than a decade, travel and tourism will become the nation's number one
employer with one of every five Americans working in some segment of the hospitality
industry.
African Americans do well to actively prepare themselves and aggressively seek employment
in the hospitality industry. They should especially investigate opportunities in meeting and
convention planning, and travel and tourism. These two areas are hot spots of the industry
and presently offer outstanding opportunities for prepared students.
To help African Americans prepare for a successful hospitality career, completing a college
degree in hospitality management and/or related area is a great beginning. Phillip
Cunningham, general manager of the Tuskegee University Kellogg Conference Center,
believes that success for African Americans in the hospitality industry means being flexible
in business and in personal life, understanding the true meaning of customer and employee
service, and knowing the job that you are asking others to perform. In addition says
Cunningham, with the onslaught of public held hotel companies, today's industry
professional must understand how to make a profit. Having great customer skills no longer
promotes you to the top. A degree in hospitality management with a strong emphasis in
business administration strengthens your preparation for the industry. In additional to
classroom preparation, junior and senior students especially should seek hands-on
opportunities such as internships, shadowing experiences and mentoring relationships.
Internships are very beneficial to students in that they provide immediate access to the real
work world and also are the time for students to make mistakes as they learn. These
experiences also provide the graduate with a strong level of preparedness for entry-level
positions.
Moore contends that students must be prepared and learn as much as possible while still in
school. He feels that their education should give them a good solid background before they
seek employment in the industry. For those who have properly prepared themselves, entry-
level positions may include but are not limited to manager trainee internships, unit manager,
food and beverage director, operations manager, sales and marketing, human resources, front
office supervisor, executive housekeeper, director of housekeeping, controller, conference
manager, rooms divisions manager, travel consultant, meeting planner, events planner, and
the assistant manager position in all segments of the industry, etc. In planning and preparing
for a successful career in hospitality, take advantage of in-house management training
programs and seek mentors which will increase the potential of a steady and timely
progression in hospitality. Students obtaining degrees in hospitality are prepared to seek
employment in hotels, restaurants, travel and tourism destinations, convention and visitors
bureaus, health care facilities, airlines, recreational facilities, and management/contract
services, etc.
Successful African Americans in hospitality recognize their role and the importance of
mentoring incoming students interested in hospitality management. According to Phillip
Cunningham, historically African Americans have not achieved the same level of success in
the industry, due to the lack of corporate mentors. It is extremely important to identify people

7. 7 | P a g e
who can help you achieve your goals. Often this means the mentor takes on additional
responsibilities without being paid, works more than 50 hours a week, and moves from city
to city. Scott agrees that mentoring as well as helping to place students is a responsibility that
all successful role models in the industry should take on. She further charges herself as well
as fellow colleagues to, assist students' progression in the industry by making opportunities
available and by developing outreach programs to disseminate information to students and
professionals.
Although competition is tough, well-prepared students can expect steady opportunities for
advancement. However, explains Scott, students can compete by participating in internships
and working any and every job available in the industry. She also says, if students are to
progress upward to managerial level positions, they need practical experience and must have
a positive attitude. Overall she feels the most important thing a student can do to be
successful is, plan and prepare, have a willingness to work, and be passionate about your
career. The industry is very demanding but rewarding and appreciates those who have paid
their dues so to speak. Hospitality companies are looking for confident, well-adjusted
individuals with good communication and interviewing skills. In his role as a regional
recruiter, Ed Moore, Jr. states, verbal skills are of concern and that students should learn how
to articulate well. However, he continues, one of the glaring areas of concern that I have
noticed is students are not ready for the interview. This is something that you will need to
practice with an experienced person or professional.
Recognizing a shortage of African Americans in key positions in the industry, African-
American college graduates are zealously sought and offered substantial positions. To help
the industry achieve its goals, many historically Black colleges and universities serve as
clearing houses for qualified African-American graduates in hospitality management. This
affords colleges and universities the opportunity to maintain ongoing relationships with
industry personnel as well as receive constant feedback on the expectations of industry
regarding entering employees.
Interested in a career in hospitality management? Where do you go from here? First,
complete your college degree in hospitality management and/or related major. Work
whenever and wherever possible in any segment of the hospitality industry, be flexible, find a
dedicated and concerned mentor in the segment of the industry which interests you most, and
talk to successful African Americans in the industry, organizations, and who are in positions
of leadership in the field of hospitality management.
The following organizations listed focus primarily on the needs and concerns of African
Americans and other people of color in the industry, as well as serve as a clearinghouse for
information and opportunities for students, faculty and the industry.
Preparation inside and outside of the classroom is vital to a progressive and successful career
path in the hospitality industry. The opportunities are great, advancement is realistic, and
success is attainable.
Hospitality industry is a major employer. The industry includes service sector work like
tourism and food service. It suffers from more economic fluctuations compared to its peer
industries.

8. 8 | P a g e
The hospitality industry is major service sector in the world economy. The industry
encompass an extensive variety of service industries that include food service, tourism and
hotels. Hospitality industry suffers from fluctuations within an economy every year.
Hospitality industry can be empirically divided into two parts: entertainment areas like clubs
and bars, and accommodation. Accommodation takes the form of public houses, resorts, inn,
campgrounds, hotels, hostels, serviced apartments, and motels. The clubs and bars category
include restaurants, fast foods, and nightclubs.
The hospitality industry also includes tourism support commercial activities like airline cabin
staff and travel agents. Travel technology like applied information technology (IT) and its
workers in hospitality, travel and tourism are included in the hospitality industry. Corporate
entertainment is also a very thriving activity amongst corporation.
A hotel is an establishment that renders lodging in lieu of payment. This lodging is usually
given in exchange for a specified predetermined amount of money. Modern hotel rooms
come equipped with climate control and attached bathrooms. Higher end hotels offer guests
internet connectivity within rooms and also throughout the premises. A combination of meals
and accommodation comes as a package in most hospitality establishments. Hotels are
usually managed by professionally qualified managers. Junior workers usually maintain the
hotel. Functions like cooking is usually done by professionally trained chefs.
Nightclubs are entertainment venues where dancing is accompanied by light snacks and
drinking. Apart from service personnel like waiters and cooks, nightclubs employ disc
jockeys (DJs) and stand up comedians as part its varied attractions.
Fast-food restaurants now form a major part of the hospitality industry. These restaurants
employ an optimal number of personnel for providing customer service. Food may also be
sold from kiosks.
Corporate entertainment refers to private events held by companies for clients, stakeholders
or staff. It can be in the form of conventions or conferences where a large audience is
involved. Or it can be small and more private affairs like company annual parties, away days
and concerts etc.
Low entry level
Hospitality industry are characterized by a large number of employees. Both white collar
employees and blue collar workers may find gainful employment. Entry level jobs usually
require no formal education. Professionals in the hospitality sector are usually qualified with
trade certificates and college degrees. Many hospitality schools offer specialized courses of
study in one particular aspect of the industry.

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HOSPITALITY INDUSTRY IN INDIA
Hospitality segment, just like many other segments in India is booming at an
unprecedented pace. India faces a huge challenge of being "under roomed" while the
economy is growing rapidly. This provides for a huge opportunity for hospitality
industry. A lot of large real estate developers are also investing into this business to
bridge the demand-supply gap and leverage the opportunity.
A number of cities have blossomed with suburban "Silicon Valley" type Special
Economic Zones (SEZs). This is mostly driven due to strong growth in IT, BPO
segments, increase in foreign travelers, emphasized focus on tourism by government,
affordable airlines fares, etc. Several other factors such as Commonwealth Games in
Delhi are fueling the need further. The middle class is becoming more prosperous and
native Indian tourist travel is growing rapidly, particularly in places such as Goa, Kerala
and Rajasthan.
Bangalore, Hyderabad, Chennai, Gurgaon, Pune and the suburbs of Mumbai are the
areas attracting international investment and as expected, are the cities with the largest
development pipelines. Combined, these cities account for 89 of the 161 projects in the
pipeline and 16,734 guestrooms, which is 68% of the rooms in India's total pipeline.
Of the 161 projects in India's pipeline, 100 will have 4 and 5 star designations. The
other 61 are 1, 2 and 3 star developments. A number of them are new economy brands
recently designed for the Indian market place. Taj's Ginger Hotels is one such brand,
Lemon Tree and Red Fox are others in this category.
Almost all the major hotel operators such as Starwoods, Hilton, Intercontinental have
significant growth plans for India and have multiple projects in works or in pipeline.
The Growing Indian Hospitality Industry
India has the potential to become the number one tourist destination in the world with the
demand growing at 10.1 per cent per annum, the World Travel and Tourism Council (WTTC)
has predicted.
The WTO (World Travel Organisation) predicts that India will receive 25 million tourists by
year 2015.
Major attractions in India are the world's highest mountains, miles of coastline with excellent
beaches, tropical forests and wildlife, desert safari, lagoon backwaters, ancient monuments,
forts and palaces, adventure tourism and, of course, the Taj Mahal.
India currently has over 200,000 hotel rooms spread across hotel categories and guest-houses
and is still facing a shortfall of over 100,000 rooms (source: FHRAI).
The country is witnessing an unprecedented growth in hotel constructions and will be adding

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almost 114,000 hotel guest rooms to its inventory over the next five years. (source: HVS)
The earlier setbacks in global tourism have strengthened the Department of Tourism's resolve
to promote India's tourism through aggressive marketing strategies through its campaign
'Incredible India'.
The 'marketing mantra' for the Department of Tourism is to position India as a global brand to
take advantage of the burgeoning global travel and trade and the vast untapped potential of
India as a destination.
The Indian Hospitality Industry – An Overview
The current scenario
• Existing hotel rooms in India: 202,963, source FHRAI
• Revenue of the Indian hotel industry FY 2009-10: US$ 137.36 (INR 47,889.03 crore)
• 30% of this revenue i.e. US$ 41.2 million (INR 14,366.7 crore) went back into the market
in FY 2008-09 as operating expenses
TABLE:1
Number of hotels and restaurants in India:
Hotel category No. of Hotels No. of Rooms
5 star deluxe/5 star 165 43, 965
4 Star 134 20, 770
3 Star 505 30,100
2 Star 495 22,950
1 Star 260 10,900
Heritage 70 4,200
Uncategorised 7,078 -
Total 8,707 1,32,885
Restaurants 12,750

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What the future holds:
 Despite the global recession, inflation, terrorism and other factors, the overall outlook
for the Indian hospitality market is optimistic and will remain so says HVS
 India remains the second fastest growing economy in the world and the economic
growth of the country is at 7.1% of the GDP as declared by Mr. Pranab Mukherjee,
Finance Minister, India.
 The Tourism Ministry, Government of India, has set a target of 10 million tourists to
India by 2010
 The WTO (World Travel Organisation) predicts that India will receive 25
million tourists by year 2015
Projected investments years 2009-015
 Rooms being built across hotel categories: 114,000, source HVS
 Investment in rupees: INR 40,463.10
Facts and Figures of Indian Hospitality industry:
 Tourism is presently the most important civil industry in the world. The hospitality
industry is second only to the global oil industry in terms of turnover, and is, by far,
the largest employer around the world. Ten percent of the world's work force is in the
tourism industry, and 10 percent of the world's GNP comes from tourism.
 Foreign tourist arrivals to India increased from 5.13 million in FY09 to 5.5 million in
FY10, thereby resulting in a increase of 7% YoY. . Foreign Tourists Arrivals (FTAs)
during the period January-October 2010 were 4.32 million with a growth rate of 9.9
per cent.
The tourism ministry has set a target of 10 million tourists by 2010. The World
Tourism Organisation has predicted that India will receive 25 million tourists by
2015.
 According to the latest Tourism Satellite Accounting (TSA) research, released by the
World Travel and Tourism Council (WTTC), the demand for travel and tourism in
India is expected to grow by 8.2 % between 2010 and 2019. This will place India at
the third position in the world. India's travel and tourism sector is expected to be the
second largest employer in the world. Capital investment in India's travel and tourism
sector is expected to grow at 8.8 % between 2010 and 2019. The report forecasts
India to get more capital investment in the travel and tourism sector and is projected
to become the fifth fastest growing business travel destination from 2010 through

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2020.
 According to the Tourism Satellite Accounting (TSA) research, released by World
Travel and Tourism Council (WTTC) and its strategic partner Oxford Economics in
March 2010:
. The contribution of travel and tourism to Gross Domestic Product (GDP) is expected
to increase from 8.6 per cent (US$ 117.9 billion) in 2010 to 9.0 per cent (US$ 330.1
billion) by 2020.
. Export earnings from international visitors and tourism goods are expected to
increase from US$ 11.1 billion in 2010 to US$ 33.6 billion in 2020.
. Travel and tourism investment is estimated at US$ 34.7 billion or 7.2 per cent of
total investment in 2010. By 2020, this should reach US$ 109.3 billion or 7.7 per cent
of total investment.
 The World Travel and Trade Council, figures indicate that the Indian tourism demand
is expected to grow at 8.8% from 2007-2016. According to the World Travel and
Tourism Council, revenue from foreigners traveling to India is expected to grow to
US424 billion by 2015. Indians traveling in India as well as abroad are expected to
spend US$63 billion by 2015.
 As per the Travel and Tourism Competitiveness Report 2009 by the World Economic
Forum, India is ranked 11th in the Asia Pacific region and 62nd overall, moving up
three places on the list of the world's attractive destinations. It is ranked the 14th best
tourist destination for its natural resources and 24th for its cultural resources, with
many World Heritage sites, both natural and cultural, rich fauna, and strong creative
industries in the country. India also bagged 37th rank for its air transport network.
The India travel and tourism industry ranked 5th in the long-term (10-year) growth
and is expected to be the second largest employer in the world by 2019.
 To encourage the tourism sector, the government in recent times, has taken some
measures which will benefit the sector. In FY09, Rs.5.2 bn for development of
tourism infrastructure was allocated. This figure is higher by Rs.970 m as compared
what was allocated in the previous year. However, it is only 1% of the total
government spending. RBI has allowed ECB upto US$ 100 m in January 2009, which
would help in raising funds. The Centre and States are also working out a PPP
(Public-Private-Partnership) model to increase hotel capacity.
 The hotel and tourism industry's contribution to the Indian economy by way of
foreign direct investments (FDI) inflows were pegged at US$ 2.17 billion from April
2000 to September 2010, according to the Department of Industrial Policy and
Promotion (DIPP).
 The who's who of the world of international fund companies - Blackstone, Morgan
Stanley, Walton Street Capital, Starwood Capital, Merrill Lynch, Westbridge Capital,
Lehman Brother are looking to invest in the hospitality sector.
 Around 500 million domestic tourists are projected to travel across India by 2010
compared to around 325 million in 2006 and growing at over 10% annually.

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 India's hospitality sector is expected to see an estimated investment of US$11.41
billion in the next two years, and around 40 international hotel brands making their
presence in the country by 2011, according to a report by Ma Foi Management
Consultants. Moreover, the sector is expected to provide over 400,000 jobs.
 In India, the industry supports 48 million jobs, directly or indirectly or 8.27 per cent
of total employment and accounts for 5.83 percent of the GDP, according to
Department of Tourism estimates.
 According to an HVS International report average employee to room ratio is 1:8 in
Indian hotels across all markets and drops to 1:5 for three star category of hotels. The
report also states that the hotel sector would need a fresh workforce of atleast 94,000
by 2010-11.
 India currently has over 200,000 hotel rooms spread across hotel categories and
guest-houses and is still facing a shortfall of over 100,000 rooms (source: FHRAI).
The country is witnessing an unprecedented growth in hotel constructions and will be
adding almost 114,000 hotel guest rooms to its inventory over the next five years.
(source: HVS)
 In the FHRAI’s memorandum presented to the government recently, it is said that
atleast 1,50,000 additional rooms are required to meet the target of 5 million foreign
tourist arrivals. This entails an investment to the tune of over Rs.15,000 crore.
Currently there are 1,05,000 hotel rooms in the three to five-star category in India.
The annual growth rate of hotel rooms in India is 6%. Nearly 11 per cent of the hotel
demand in the country is from long stay guests.
 To set up a 5-star deluxe hotel with 250-300 rooms will cost approximately Rs.300
crore, excluding the land cost. As per estimates by hospitality consultancy HVS
International, around 150 hotel projects are in the works across the country, which are
likely to add around 53,000 rooms over the next five years.
 There are about 1,285 approved budget hotels across the country with about 51,000
rooms apart from guesthouses, dharamshalas and devasthans in the unapproved
sector. The footprints of the IT and ITES in Tier 2 cities like Indore, Jaipur, Agra, et
al, have played a role in driving the demand for budget hotels in these cities.
 The tourism ministry has proposed a cash subsidy of Rs.2 lakh per room for one-star
category and Rs.3 lakh per room for two and three star category hotels to facilitate
their growth. According to Federation of Hotel and Restaurant Association of India
(FHRAI), the country is short of 65,000 budget category rooms.
 Average Room Rate (ARR) of hotels in India is increasing at the rate of over 20%-
almost equal to that of hotels in developed countries such as Europe and the US. The
growth in ARRs is a direct fallout of the shortage of five-star accomodation in India
and high demand generated by the booming economy. This shortage has stimulated
investments in the hotel industry.

14. 14 | P a g e
 Most of the five-sar hotels are witnessing an average room occupancy rate of over
80%.
 For every room constructed, 3-5 jobs are created. The World Travel and Tourism
Council has estimated that by 2010, tourism can support 25 million jobs ( 1 in every
15 ) in India through 8% annual growth.
 For every rupee that goes into building a hotel, three more are spent on furnishing it.
More than 27000 items go into a hotel including building material, chandeliers,
glassware, furnishings, energy saving devices etc., and at present 90% of hotel
accessories are indigenously produced in India. So the domestic accessories sector
stands a good chance in the near future.
 The average duration of stay of a foreign tourist in India is one of the highest in the
world. On an average, it exceeds 27 days in the case of non-package tourist & is 14
days in the case of package tourist.
 Wedding tourism is growing almost 100% on a year-on-year basis. Generally, the
ratio of foreigners to Indians in an NRI wedding is 7:3. On an average, an NRI
wedding organised in India costs Rs.50 lakh. On an average, 50-150 rooms are
booked in a star category hotel.
 Cruise shipping is growing globally at the rate of 12-15% annually. In India the cruise
market is in excess of 1,25,000 guests annually and will grow at over 10% annually.
 22 Institutes of Hotel Management being operated as Centres of Excellence for
providing hospitality manpower. The government plans to set up four Indian
Institutes of Hotel Management in Uttaranchal, Jharkhand, Chattisgarh and Haryana.
To provide training in the area of tourism, the tourism ministry will also start 400
training programmes. Estimates indicate a need for about 15,000 more trained
persons in the star category hotels, which includes about 2,700 managers, 2,500
supervisors and about 1,000 staff.
 Online travel industry is growing at a CAGR of 125%. Generating revenues of around
$300-500 million, the size of this industry is around 2% of the entire travel industry,
which is estimated to be $42 billion. Growing at the current rate the online travel
industry in India is expected to become a $2 billion industry by 2008.
International Recognition: India's booming tourism sector has not only witnessed international
investments but also achieved international accolades with its increasing appeal as the
leading global tourist destination. The government has been instrumental in making tourism a
priority sector. Its efforts have borne fruits with a series of international recognition and
awards.
 India has been elected to head the UN World Tourism Organisation (UNWTO), the
highest policy making world tourism body represented by 150 countries.
 The world's leading travel and tourism journal, Conde Nast Traveller, has ranked
India as the 'numero uno' travel destination in the world.

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 India was adjudged Asia's leading destination at the regional World Travel Awards
(WTA).
 India's Taj Mahal continues to figure in the Seven Wonders of the World.
 Bangalore-based Leela Palace Kempinski was voted the favourite business hotel in
the world in a Readers' Choice Awards by Conde Nast Traveller in 2007.
 India bagged the World's leading Destination Marketing Award for the Incredible
India campaign.
Government Initiatives: To unlock the huge potential in this sector, the government has taken
various initiatives for the development of this sector.
 Launch of Incredible India campaign to promote tourism both in domestic and
international markets.
 Guidelines issued for classification of Apartment Hotels / Timeshare Resorts / Guest
Houses and Bed & Breakfast establishments. Railways have planned to set up 100
budget hotels at various stations along with private hospitality players. Recognition of
spare rooms available with various house owners by classifying these facilities as
"Incredible India Bed and Breakfast Establishments"', under 'Gold' or 'Silver'
category.
 Other Initiatives by the Ministry of Tourism:- Paradigm shift towards Rural
Tourism/Agri Tourism, Eco-Tourism; Medical Tourism launched as a new product.
 As per the press release by Press Information Bureau (PIB) dated November 15,
2010, the Union Ministry of Tourism has included Medical Tourism under the
Marketing Development Assistance (MDA) Scheme. The Ministry of Tourism has
sanctioned US$ 27,742 as MDA to 10 Medical Tourism Service Providers during
current year.
 As per a market research report 'Booming Medical Tourism in India' by RNCOS,
India's share in the global medical tourism industry will reach around 3 per cent by
the end of 2013. Moreover, medical tourism is expected to generate revenue worth
US$ 3 billion by 2013, growing at a CAGR of around 26 per cent during 2011-2013.
The number of medical tourists is anticipated to grow at a CAGR of over 19 per cent
during the forecast period to reach 1.3 million by 2013.
Domestic medical tourism in the country has also seen growth in the recent years. As
per the report 'Domestic Tourism in India, 2008-09' released by the National Sample
Survey Office (NSSO), trips for 'health and medical' purposes formed 7 per cent of
overnight trips in the rural population and about 3.5 per cent in the urban population.
'Health and medical' purposes accounted for 17 per cent of same-day trips in rural
India and 8 per cent in urban India. Expenditure on medical trips accounted for 30 per
cent of all overnight trip expenditure for rural India and 15 per cent for urban
 According to a report by FICCI and Ernst & Young, medical tourism industry,
currently pegged at $450m, has the potential to grow into a $2.2bn (Rs.10,000 crore)

16. 16 | P a g e
industry by 2012. An estimated 1.75 lakh medical tourists visited India in 2005 for
cardiac care, cosmetic surgery, joint replacements and dentistry, about 30% more than
2004. Inbound medical tourism is expected to contribute about 15% of corporate
hospitals total earnings by 2009.
Another initiative in the pipeline is industry body CII’s partnership with 29 hospitals
across 16 states to work out a price band for speciality services in cardiology,
orthopaedics, oncology and minimally invasive surgery. The healthcare industry is
working closely with the tourism ministry, which will incorporate these packages
under its ‘Incredible India’ campaign tp promote medical tourism in overseas
markets.
Currently 5 hospitals in the country have got National Accreditation Board for
Hospitals and Healthcare Providers (NABH) accreditation. 15 more hospitals are
expected to be accredited in one year. 32 hospitals have applied for the accreditation
with the NABH and many are expected to follow. International Society for Quality in
Healthcare (ISQua) - an international body that certifies quality of healthcare
delivery, recognises the NABH accreditation is of the highest global standards.
A new category of visa, "Medical Visa" ('M'-Visa), has been introduced which can be
given to foreign tourists coming into India for medical tourism.
 Eco-tourism - The government is considering various fiscal and policy measures to
promote ecological and adventure tourism in the country including formulating
uniform ecological guidelines to conserve nature and waiver of service tax charged on
adventure tours.
 Ministry of Tourism has tied up with United Nations Development Programme
(UNDP) to promote rural tourism. 15 key tourist destinations/circuits being
developed to world class standards and identified 50 villages for exposition of
handicrafts and handloom.
 The United Nations Educational Social and Cultural Organization have declared 16
centrally protected monuments : Ajanta, Ellora, Elephanta Caves, Agra Fort, Taj
Mahal, Fatehpur Sikri, the Sun Temple at Konark, the Churches and Convents of
Goa, Khajuraho, the Buddhist monuments of Sanchi, Humayun's Tomb, Qutab Minar,
Hampi monuments, Pattadakal monuments, Brihadisvara temple and the
Mahabalipuram monuments as world heritage sites.
 The Ministry of Tourism has sanctioned 781 projects in 34 States / Union Territories
(UTs) in the country amounting to US$ 511.82 million during the last three years up
to June 2010, as per a press release dated October 18, 2010.
 924 Infrastructure projects worth Rs.1440.86 crore sanctioned during the 10th Plan.
The government has already okayed plans to substantially upgrade 28 regional
airports in smaller towns. The upgradation of national highways connecting various
parts of India has opened up the way for the development of budget hotels in India.
 Focus on Buddist Circuit through infrastructure upgradtion of Buddist Circuits and
"Walk with the Buddha" Campaign. The Tourism Ministry has identified 62 centres

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of Buddhist interest for development.
 Tourism revival in J&K through a special tourism package. Focus on North East as
India's tourism gateway to the East.
 Tourism ministry has proposed to declare a conditional 10-year tax holiday for all
tourism projects in the country. Companies would enjoy full tax exemption up to 50%
of the profits, but to enjoy tax benefits for balance amount they would be required to
re-invest that part of the profits in tourism projects.
 According to the Consolidated FDI Policy, released by DIPP, Ministry of Commerce
and Industry, Government of India, the government has allowed 100 per cent foreign
investment under the automatic route in the hotel and tourism related industry. And
with the relaxation of FDI restrictions on the real estate sector the hospitality industry
has registered an increase in investments.
 Social awareness among Service Providers and capacity building of Taxi Drivers and
Guides through "Atithi Devo Bhavah" Campaign.
Current Scenario of the Hospitality Industry
 Over the last decade and half the mad rush to India for business opportunities has
intensified and elevated room rates and occupancy levels in India. Even budget hotels
are charging USD 250 per day. The successful growth story of 'Hotel Industry
in India' seconds only to China in Asia Pacific.
 'Hotel Industry in India' have supply of 110,000 rooms. According to the tourism
ministry, 4.4 million tourists visited India last year and at current trend, demand will
soar to 10 million in 2010 - to accommodate 350 million domestic travelers. 'Hotels
in India' has a shortage of 150,000 rooms fueling hotel room rates across India. With
tremendous pull of opportunity, India is a destination for hotel chains looking for
growth. The World Travel and Tourism Council, India, data says, India ranks 18th in
business travel and will be among the top 5 in this decade. Sources estimate, demand
is going to exceed supply by at least 100% over the next 2 years. Five-star hotels in
metro cities allot same room, more than once a day to different guests, receiving
almost 24-hour rates from both guests against 6-8 hours usage. With demand-supply
disparity, 'Hotel India' room rates are most likely to rise 25% annually and occupancy
to rise by 80%, over the next two years. 'Hotel Industry in India' is eroding its
competitiveness as a cost effective destination. However, the rating on the 'Indian
Hotels' is bullish.
 'India Hotel Industry' is adding about 60,000 quality rooms, currently in different
stages of planning and development and should be ready by 2012. MNC Hotel
Industry giants are flocking India and forging Joint Ventures to earn their share of pie
in the race. Government has approved 300 hotel projects, nearly half of which are in
the luxury range. Sources said, the manpower requirements of the hotel industry will
increase from 7 million in 2002 to 15 million by 2010.

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 With the USD 23 billion software services sector pushing the Indian economy
skywards, more and more IT professionals are flocking to Indian metro cities. 'Hotel
Industry in India' is set to grow at 15% a year. This figure will skyrocket in 2010,
when Delhi hosts the Commonwealth Games. Already, more than 50 international
budget hotel chains are moving into India to stake their turf. Therefore, with
opportunities galore the future 'Scenario of Indian Hotel Industry' looks rosy.
 Indian tourism and hospitality sector has reached new heights today. Travelers are
taking new interests in the country which leads to the upgrading of the hospitality
sector. Even an increase in business travel has driven the hospitality sector to serve
their guests better. Visiting foreigners has reached a record 3.92 million and
consequently International tourism receipts have also reached a height of US$ 5.7
billion. Hospitality Industry is closely linked with travel and tourism
industries. India is experiencing huge footfalls as a favorite vacation destination of
foreigners and natives and the hospitality industry is going into a tizzy working
towards improving itself. Fierce competition and fight to rank on the number one
position is leading the leaders of this industry to contemplate on ideas and innovate
successful hospitality products and services every day.
Over the last decade and half the mad rush to India for business opportunities has intensified
and elevated room rates and occupancy levels in India. Even budget hotels are charging USD
250 per day. The successful growth story of 'Hotel Industry in India' seconds only to China
in Asia Pacific.
 'Hotels in India' have supply of 110,000 rooms. According to the tourism ministry,
4.4 million tourists visited India last year and at current trend, demand will soar to 10
million in 2010 - to accommodate 350 million domestic travelers. 'Hotels in India' has
a shortage of 150,000 rooms fueling hotel room rates across India. With tremendous
pull of opportunity, India is a destination for hotel chains looking for growth. The
World Travel and Tourism Council, India, data says, India ranks 18th in business
travel and will be among the top 5 in this decade. Sources estimate, demand is going
to exceed supply by at least 100% over the next 2 years. Five-star hotels in metro
cities allot same room, more than once a day to different guests, receiving almost 24-
hour rates from both guests against 6-8 hours usage. With demand-supply disparity,
'Hotel India' room rates are most likely to rise 25% annually and occupancy to rise by
80%, over the next two years. 'Hotel Industry in India' is eroding its competitiveness
as a cost effective destination. However, the rating on the 'Indian Hotels' is bullish.
'India Hotel Industry' is adding about 60,000 quality rooms, currently in different
stages of planning and development and should be ready by 2012. MNC Hotel
Industry giants are flocking India and forging Joint Ventures to earn their share of pie
in the race. Government has approved 300 hotel projects, nearly half of which are in
the luxury range. Sources said, the manpower requirements of the hotel industry will
increase from 7 million in 2002 to 15 million by 2010.

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With the USD 23 billion software services sector pushing the Indian economy
skywards, more and more IT professionals are flocking to Indian metro cities. 'Hotel
Industry in India' is set to grow at 15% a year. This figure will skyrocket in 2010,
when Delhi hosts the Commonwealth Games. Already, more than 50 international
budget hotel chains are moving into India to stake their turf. Therefore, with
opportunities galore the future 'Scenario of Indian Hotel Industry' looks rosy.
SWOT Analysis of Hotel Industry
Strengths and Weaknesses
When it comes to tourism, the hotel industry is very important. In fact, it is a supporting
service that affects the presence of tourists in a certain place. How else can tourists stay in a
place if there are no hotels? The SWOT analysis is vital to determine if the industry is
helping in the achievement of tourism goals. By identifying the weaknesses, the hotels can
better address potential problems in the future. SWOT stands for strength, weakness,
opportunity, and threat. The analysis can vary from one place to another and so you can’t
just copy the SWOT analysis of other places.
For now, you can focus on the hotel industry of India. The strengths of the industry include
having several quality hotels in the country that are able to meet the demands of tourists.
You can also find international players in the industry and here’s good news for you – the
manpower costs are the lowest. The country has many tourist destinations that offer
potential growth for hotel owners. The industry also has weaknesses and this includes the
following – land is expensive in India and most hotels are staffed heavily! The tax structure
in the country is also higher as compared to other countries and the hotel rooms in the
country are far lesser as well. The services offered by hotels are limited and will not meet
with the world standards.
Opportunities and Threats
The opportunities are also promising in this country. You see, the demand for tourists is also
easily managed. The peak season in the country is from September to March. Over the long
term, the hotel industry has growth potential. When it comes to diverse topography, India is
one of the best. The heritage hotels are great and can provide tourists with a unique
experience. Having an online presence like a website or the option of online hotel booking
can be beneficial.

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If there are opportunities, you can also find threats. Most of the hotels in India are now
being replaced by guest hotels. The trend for guest hotels is increasing and so the hotel
industry can be greatly affected. Tourists also have second thoughts about visiting India
because of the political turbulence there. The manpower is not trained well and so the
industry is easily affected by the country’s economic conditions. Through the SWOT
analysis, the hotel industry in India can better meet the needs of tourists. The SWOT
analysis can be applied in different industries and for hotels, this is also necessary. Before
you start a hotel business in your area, be sure to conduct this analysis before entering the
market.
THE FLOW CHART SHOWS THE ORGANIZATIONAL STRUCTURE OF A HOTEL

21. 21 | P a g e
TABLE:2 OCC%,ADR AND REVPAR OF DIFFERENT STATES
TABLE:3 OCC%,ADR AND REVPAR OF DIFFERENT CITIES

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HOTEL OCCUPANCY RATE FROM 2009-2012 AND ITS VARIATIONS

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CHAPTER:2
LIST OF OBEROI
BUSINESS
HOTELS,LEISUR
E HOTELS AND
CRUISES

24. 24 | P a g e
The Oberoi Group
The Oberoi Group, founded in 1934, operates 28 hotels and three cruisers in five countries
under the luxury ‘Oberoi’ and five-star ‘Trident’ brands. The Group is also engaged in flight
catering, airport restaurants, travel and tour services, car rentals, project management and
corporate air charters.
Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of
service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and
unparalleled levels of service, Oberoi hotels and resorts have received innumerable awards
and accolades.
A distinctive feature of The Group’s hotels is their highly motivated and well trained staff
who provide exceptionally attentive, personalised and warm service. The Group’s new
luxury hotels have established a reputation for redefining the paradigm of luxury and
excellence in service amongst leisure hotels around the world.
Trident hotels are five-star hotels that have established a reputation for excellence and are
acknowledged for offering quality and value. These hotels combine state of the art facilities
with dependable service in a caring environment, presenting the ideal choice for business
and leisure travellers. At present there are nine Trident hotels in India. These are located in
Mumbai at Bandra Kurla and Nariman Point, Gurgaon (Delhi National Capital Region),
Chennai, Bhubaneshwar, Cochin, Agra, Jaipur and Udaipur. The Oberoi Group also operates
a Trident hotel in the Saudi Arabian city of Jeddah.
The last decade has witnessed the debut of new luxury Oberoi leisure hotels in India and
abroad. In India, these hotels include The Oberoi Rajvilas, Jaipur; The Oberoi Amarvilas,
Agra; Wildflower Hall, Shimla in the Himalayas; The Oberoi Vanyavilas, Ranthambhore; The
Oberoi Cecil, Shimla and The Oberoi Udaivilas, Udaipur. Overseas, the new hotels include

25. 25 | P a g e
The Oberoi, Lombok in Indonesia, The Oberoi, Mauritius and The Oberoi, Sahl Hasheesh in
Egypt. The Oberoi Zahra, Luxury Nile Cruiser, Egypt was launched in 2007.
The Group’s commitment to excellence, attention to detail and personalised service has
ensured a loyal list of guests and accolades in the worldwide hospitality industry.
Recognising the importance of quality training in hospitality management, The Oberoi
Group established The Oberoi Centre of Learning and Development in New Delhi in 1966.
Today, this institution is considered amongst the best in Asia with approximately 100
students graduating each year.
The Oberoi Group is committed to employing the best environmental and ecological
practices in technology, equipment and operational processes. The Group also supports
philanthropic activities that range from education to assistance for the mentally and
physically challenged. The Group is also a keen contributor to the conservation of nature
and of cultural heritage.

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The Oberoi Group - Dharma
We, as members of The Oberoi Group are committed to display through our behaviour and
actions the following conduct, which applies to all aspects of our business:
 Conduct which is of the highest ethical standards - intellectual, financial and moral and
reflects the highest levels of courtesy and consideration for others.
 Conduct which builds and maintains teamwork, with mutual trust as the basis of all working
relationships.
 Conduct which puts the customer first, the Company second and the self last.
 Conduct, which exemplifies care for the customer through anticipation of need, attention to
detail, excellence, aesthetics and style and respect for privacy, along with warmth and
concern.
 Conduct which demonstrates a two-way communication, accepting constructive debate and
dissent whilst acting fearlessly with conviction.
 Conduct which demonstrates that people are our key asset, through respect for every
employee, and leading from the front regarding performance achievements as well as
individual development.
 Conduct which at all times safeguards the safety, security, health and environment of our
customers, employees and the assets of the Company.
 Conduct which eschews the short-term quick fix for the long-term establishment of a
healthy precedent.

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The Oberoi Group - Mission
Our Guests
We are committed to meeting and exceeding the expectations of our guests through our
unremitting dedication to every aspect of service.
Our People
We are committed to the growth, development and welfare of our people upon whom we
rely to make this happen.
Our Distinctiveness
Together, we shall continue the Oberoi tradition of pioneering in the hospitality industry,
striving for unsurpassed excellence in high-potential locations all the way from the Middle
East to Asia-Pacific.
Our Shareholders
As a result, we will create extraordinary value for our stakeholders.

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The Oberoi Group - Vision
 We see an organisation which aims at leadership in the hospitality industry by
understanding its guests, and designing and delivering products and services which enable it
to exceed their expectations. We will always demonstrate care for our customers through
anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.
 We see a lean, responsive organisation where decision making is encouraged at each level
and which accepts change. An organisation that is committed and responsive to its guests
and other stakeholders.
 We see a multi-skilled workforce, which consists of team players who have pride of
ownership in translating the organisation’s vision into reality.
 We see an organisation where people are nurtured through continuous learning and skill
improvement, and are respected, heard and encouraged to do their best. Oberoi is
recognised as best practice for training and developing its people.
 We see a more multinational workforce which has been exposed to different cultures,
problems and situations and can use its experiences to enrich the local employees whether
in India or overseas.
 We see the world dotted with hotels of The Oberoi Group, in strategic commercial and
resort locations.
 We see user-friendly technology enhancing value for our customers and helping our
personnel by making information more accessible.
 We see an organisation which is conscious of its role in the community, supporting social
needs and ensuring employment from within the local community.
 We see an organisation which is committed to the environment, using natural products and
recycling items, thus ensuring proper use of the diminishing natural resources.

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Rai Bahadur M.S. Oberoi
Founder Chairman, The Oberoi Group
Early Life
Rai Bahadur Mohan Singh Oberoi was born on 15th August, 1898 in erstwhile undivided
Punjab, which is now in Pakistan. He was only six months old when his father died. Success
and fortune did not, therefore, come easily to him. Initiative, resourcefulness and hard
work, combined with the capability to face and overcome the most overwhelming odds can
best characterise this phenomenal entrepreneur.
Mr. M.S. Oberoi completed his primary education in Rawalpindi and moved to Lahore for
his Bachelor’s degree. Shortly thereafter, to flee the ravages of a virulent plague, he went to
seek his fortune in Shimla, the summer capital of British India. Arriving penniless, he found a
job at a monthly salary of INR 50, as the front desk clerk at the Cecil Hotel. Today, The
Oberoi Group owns the hotel The Oberoi Cecil where the young Mr. Oberoi found his
métier.
The diligence, enthusiasm and intelligence displayed by Mr. Oberoi impressed Mr. Grove,
the manager of the hotel. A quick learner, Mr. Oberoi did not restrict his efforts to fulfilling
the job description of a desk clerk but sought and shouldered additional responsibilities. A
few years later, when Mr. Clarke acquired a small hotel he asked Mr. Oberoi to assist him. It
was here, at Clarkes Hotel, that Mr. Oberoi gained first hand experience in all aspects of
operating a hotel.

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Budding Entrepreneur
In 1934, Mr. Oberoi acquired his first property, The Clarkes Hotel, from his mentor by
mortgaging his wife’s jewellery and all his assets. Four years later, he signed a lease to take
over operations of the five hundred rooms Grand Hotel in Calcutta that was on sale
following a cholera epidemic. With his customary confidence and sheer determination to
succeed, he was able to convert this hotel into a highly profitable business venture.
Over several years, Mr. Oberoi had purchased shares in Associated Hotels of India (AHI),
which owned Cecil and Corstophans hotels in Shimla, Maidens and Imperial hotels in Delhi
and a hotel each in Lahore, Murree, Rawalpindi and Peshawar. In 1943, Mr. Oberoi acquired
controlling interest in AHI. He thus became the first Indian to run the country’s largest and
finest hotel chain. In the tumultuous years just prior to Indian independence, Mr. Oberoi
met and intimately interacted with the would-be leaders of Free India, all of whom were, at
one time or other, guests at his hotels.
International Pioneer
Having consolidated his early ventures, Mr. Oberoi became the first Indian hotelier to enter
into an agreement with an internationally renowned hotel chain, to open the first modern,
five-star hotel in the country. The Oberoi Inter Continental, in New Delhi opened in 1965.
The I-Con, as it became popularly known, offered facilities that no other hotel in the country
matched and was India’s first luxury hotel.
This achievement was enhanced with the opening of the 35-storey Oberoi Sheraton in
Bombay, in 1973. Mr. Oberoi was the first Indian to work in association with international
chains to woo international travellers to India. This led to a heavy influx of international
travellers and foreign occupancy soared to an average of 85%. This enabled the Oberoi
Hotels to significantly contribute to India’s foreign exchange earnings.
Another pioneering landmark was the establishment in 1966 of the prestigious Oberoi
School of Hotel Management, recognised by the International Hotel Association in Paris.
Considered India’s premier institute, the school is now known as The Oberoi Centre of
Learning and Development and continues to provide high quality professional training in
hospitality management.
Other notable firsts were the decision to employ women in his hotels and to establish a
chain of ancillary industries producing and supplying items like consumables and stationery
to ensure the highest quality. The Oberoi Group was also the first to start flight catering
operations in India, in 1959. The Oberoi Flight Services, located in New Delhi, Mumbai,
Cochin and Chennai, provide in-flight meals of international quality to reputed airlines.
Mr. Oberoi realised that the hotel and hospitality business is greatly dependent on travel
agents, a vital element in the distribution chain. Therefore, he decided to establish his own
travel agency. Mercury Travels, part of The Oberoi Group, ranks amongst the leading travel
agencies in India.
With vision and imagination, Mr. Oberoi converted old and dilapidated palaces, historical
monuments and buildings into magnificent hotels such as The Oberoi Grand in Calcutta, the
historic Mena House Oberoi in Cairo and The Windsor in Australia. It was, in fact, in the face

31. 31 | P a g e
of severe opposition that the State Government of Victoria awarded Mr. Oberoi the lease of
The Windsor, a heritage building in Melbourne. He personally supervised the restoration of
the hotel to its original grandeur and later acquired it. The Oberoi Cecil in Shimla, built in
the early 20th century, reopened in April 1997 after extensive and meticulous renovation.
Awards and Honours
In 1943, Mr. Oberoi was conferred the title of Rai Bahadur by the British Government in
recognition of his services to the Crown. Thereafter, Mr. Oberoi won acclaim and received
several national and international awards including admission to the Hall of Fame by the
American Society of Travel Agents (ASTA) and Man of The World award by the International
Hotel Association (IHA), New York. He was presented the Order of The Republic, First
Class by the President of Egypt. He got an Honorary Doctorate of Business
Administration from the International Management Centre, Buckingham,
UK. Newsweek named him one of the Elite Winners of 1978. The PHDCCI Millennium award
in 2000 was presented in recognition of his entrepreneurial and business success. In 2001,
the Government of India accorded him the Padma Bhushan.
Globalisation of The Oberoi Group
To place The Oberoi Group on the world map, Mr. Oberoi exported management expertise
to Australia, Egypt and Singapore, where The Oberoi Group took charge of the management
of existing luxury hotels. The success of Oberoi Hotels & Resorts overseas, in the face of
global competition, greatly enhanced the image of The Group.
Today, Oberoi Hotels & Resorts in Indonesia, Egypt, Mauritius, Saudi Arabia and India add
value and distinction to their host countries.
Foundations of the Future
Under Mr. Oberoi’s dynamic leadership, The Oberoi Group introduced its second brand of
hotels, ‘Trident’. Trident hotels are five-star hotels that have established a reputation for
excellence and are acknowledged for offering quality and value. These hotels combine state
of the art facilities with dependable service in a caring environment, making them the ideal
choice for business and leisure travellers. Presently there are nine Trident hotels in India
located in Mumbai at Bandra Kurla and Nariman Point, Gurgaon (Delhi National Capital
Region), Chennai, Bhubaneshwar, Cochin, Agra, Jaipur and Udaipur. The Oberoi Group also
operates a Trident hotel in the Saudi Arabian city of Jeddah.
In the luxury category, The Group opened The Oberoi Rajvilas, Jaipur; The Oberoi Cecil,
Shimla; The Oberoi Udaivilas, Udaipur; The Oberoi Vanyavilas, Ranthambhore; The Oberoi
Amarvilas, Agra; Wildflower Hall, Shimla in the Himalayas; The Oberoi, Lombok, Indonesia;
The Oberoi, Sahl Hasheesh, Egypt; The Oberoi, Mauritius and The Oberoi Zahra, Luxury Nile
Cruiser, Egypt.
The Group employs more than 12,000 people worldwide and operates 28 hotels and three
cruisers in five countries.
Mr. Oberoi’s achievements and successes did not, however, take from his simplicity and
old-fashioned charm. He retained, until his death in May 2002 at the age of 103, a unique

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humility. He was fond of saying, “I have been able to accept the challenge and make good.
There is comfort in knowing that whatever little I have achieved has also helped to raise the
prestige of my country.”
Mr. P.R.S. Oberoi
Chairman and CEO, EIH Limited
Mr. P.R.S. Oberoi is the Chairman and Chief Executive Officer of EIH Limited, the flagship
company of The Oberoi Group. He is also the Chairman of Oberoi Hotels Private Limited, the
major shareholder of EIH Limited. Popularly known as "Biki", Mr. Oberoi is the son of late
Rai Bahadur M.S. Oberoi, the founder of The Oberoi Group.
Mr. P.R.S. Oberoi was educated in India, the United Kingdom and in Switzerland.
In addition to providing leadership for the management of luxury hotels in several
countries, Mr. Oberoi has been instrumental in pioneering the development of the new
Oberoi hotels and resorts. The "Oberoi" brand has come to represent fine luxury hotels.
Mr. Oberoi is credited with placing Oberoi hotels on the international luxury travellers’ map
with the opening of several new luxury hotels in important locations, thus redefining
architectural and design standards in luxury hospitality. A key aspect of this is the
development of hotels that reflect their environment.
It is Mr. Oberoi’s firm belief that people are the most valuable asset of any organisation.
Recognising the importance of quality in hospitality management, Mr. Oberoi established
‘The Oberoi Centre of Learning and Development’ at New Delhi in 1966. Today, this
institution is considered amongst the best in Asia.
As a member of the World Wide Fund for Nature, Mr. Oberoi is committed to the
conservation of the environment.

33. 33 | P a g e
Above all, Mr. Oberoi is aware of the need to constantly promote quality in every segment
of the hospitality industry. Under his leadership, Oberoi Hotels and Resorts have received
numerous international awards.
In 2001, His Majesty King Mohammed VI of Morocco personally awarded Mr. Oberoi the
Grand Officer of the Alalaoui Wissam, which is one of the highest awards in Morocco. The
award was conferred in recognition of Mr. Oberoi’s contribution to tourism and to Indo-
Moroccan relations.
In recognition of his exceptional leadership and vision, the 6th International Hotels
Investment Forum in Berlin honoured Mr. Oberoi with the prestigious Lifetime Achievement
Award in March 2003.
In January 2004, Mr. Oberoi was conferred a Special Award by the Department of Tourism,
Government of India, in recognition of his contribution to the tourism sector. The letter
from the Department stated, "Due to your entrepreneurial skills and visionary leadership,
The Oberoi Group has risen to a global brand, renowned for its high standards of service
and excellence".
In October 2005, the Hotel Investment Conference Asia Pacific (HICAP), which is the
preeminent gathering of hotel investors, investment bankers and leading industry
professionals in the region, honoured Mr. Oberoi with the Lifetime Achievement Award at
its annual Conference in Hong Kong. This award was given in recognition of Mr. Oberoi’s
contribution to the hospitality industry and his pioneering leadership in making The Oberoi
Group a global brand by taking the concept of luxury to a new paradigm.
Mr. Oberoi was also conferred the Lifetime Achievement Award at the CNBC TV 18 India
Business Leader Awards 2007 for building a world-class hotel chain that caters to both
luxury and business travellers and for shaping the hospitality industry of the country.
India Business Leader Awards, the Indian Edition of Asia Business Leader Awards, define and
celebrate vision, the spirit of achievement and excellence in business leadership.
In January 2008, Mr. Oberoi was awarded the Padma Vibhushan, India’s second highest
civilian honour, in recognition of his exceptional service to the country.
Mr. Oberoi received the Lifetime Achievement Award at the South Asia Travel & Tourism
Exchange (SATTE) and the 4th Hotel Investment Conference – South Asia (HICSA) in April
2008. In August 2008, Mr. Oberoi was presented with the Lifetime Achievement Award at
the Businessworld-NID (National School of Design) Design Brilliance Awards. These awards
honour new levels of excellence in design.
Mr. Oberoi received the Outstanding Business Leader Award from the Associated Chambers
of Commerce and Industry (ASSOCHAM) and Society of Indian Law Firms in September
2008. This award was presented in recognition of Mr. Oberoi’s leadership in establishing
high standards of excellence which has won The Oberoi Group international acclaim.
In November 2008, Mr. Oberoi was conferred the Lifetime Achievement Award at the Ernst
& Young Entrepreneur of the Year Awards for redefining design standards in luxury hotels.

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Business India magazine adjudged Mr. Oberoi the Businessman of the Year 2008. Mr.
Oberoi received this award for building a world-class premium hospitality brand.
Mr. Oberoi was honoured with the first Hall of Fame Award at the Hotel Investment Forum
India (HIFI) in February 2009. The HIFI Hall of Fame Award is presented to an individual who
exemplifies outstanding business practices, leadership and achievement, both
professionally and personally.
In September 2009, Mr. Oberoi received the Lifetime Achievement Award at the first
Economic Times TAAI Travel Awards 2009. These awards were organised by The Economic
Times in association with the Travel Agents Association of India (TAAI).
Mr. Oberoi was presented with the '2010 Corporate Hotelier of the World' award by
HOTELS magazine in November 2010. This annual award is determined by votes cast by
readers of the magazine in more than 150 countries. The cover story of the November
edition of the magazine referred to Mr. Oberoi as ‘the founder father of modern luxury
hospitality in India’ and credited him with growing the company ‘into one of the world’s
most prestigious luxury hotel groups’.

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Business hotels overview
Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of
luxury, warm service and quiet efficiency. Internationally recognised for all-round
excellence and unparalleled levels of service, the business travellers acknowledge Oberoi
Hotels & Resorts as amongst the finest.This was reaffirmed recently in Condé Nast Traveler,
Business Travel Awards, a readers’ poll of business travellers, in which Oberoi Hotels &
Resorts was rated the best hotel chain in the world (outside the United States).
The Oberoi Hotels are located in key metro cities of India and are renowned for their
contemporary design complemented by impeccable service and downtown locations that is
close to the business and shopping districts.
Located in NewDelhi, Mumbai, Kolkata, Gurgaon and Bangalore they are recognized
amongst the leading hotels in these cities.

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The Oberoi, New Delhi
The hotel reflects the capital city’s spirit in a harmonious blend of tradition and
contemporary sophistication. Recognised as a pioneer amongst luxury hotels in India, The
Oberoi New Delhi was the first hotel to feature 24 hour personal Butler service. It's
exquisite interiors, impeccable service and fine cuisine combine to make it amongst the
most graceful and elegant downtown hotels in Delhi.
The Oberoi, New Delhi is ideally located in the city center near government offices,
shopping, financial and business districts. The Hotel is a 30 minutes drive from the Airport
and within a few minutes distance from the international exhibition grounds of Pragati
Maidan and many Embassies.
The Oberoi New Delhi offers an exciting range of dining options which include a rooftop
Oriental restaurant, a celebrated all day dining restaurant offering the best in world cuisine
and an Italian fine dining restaurant. The hotel is also home to India's first and Delhi's most
popular state of the art gourmet store.
The hotel's 24-hours Business Centre offers many private meeting spaces with a focus on
comfort and convenience. Unrivalled in meticulous appointments, refined design details
and impeccable service, it offers the best of modern technology. Extensive conference and
banquet venues provide an ideal venue for larger events and meetings in Delhi.
The Oberoi Spa, regarded as one of the best luxury spas in Delhi, provides a sanctuary of
peace in the heart of the city. Highly skilled therapists provide a variety of treatments and
programs ranging from the best in ancient Ayurveda to Aromatherapy. The hotel also offers
indoor and outdoor heatedswimming pools and a state of the art fitness centre.
The hotel rooms offer a panoramic view of the Delhi Golf Course on one side and of
Humayun’s Tomb, Delhi’s premier heritage site, on the other. The award winning hotel is
ideal for business travel or leisurely holidays to explore the cultural wonders of Delhi.

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The Oberoi, Mumbai
Located in the city’s prime business and shopping district of Nariman Point, The Oberoi,
Mumbai has been completely redesigned to be the ultimate destination for contemporary
style and luxury in the city. Overlooking the Arabian Sea, the hotel welcomes you with space
and serenity. Luxuriously appointed guestrooms have been meticulously planned with a
host of innovative features using the latest technology.
The Oberoi, Mumbai is located on Marine Drive, the famed boulevard along the coast in
South Mumbai. An hour's drive from the airport and only minutes away from the business,
financial and entertainment districts, the hotel is also well located to visit the city’s tourist
attractions.
The hotel offers a rich variety of dining experiences ranging from an all day dining
restaurant serving global cuisine, to an Italian Restaurant and a signature Indian restaurant
under the direction of a Michelin starred chef.
An ideal location for business meetings and conferences in Mumbai, venues range from
private meeting rooms at the 24-hours Business Centre to the conference rooms on the top
floor of the hotel offering sweeping views of the Arabian Sea.
Recreational facilities include an outdoor heated swimming pool, a fitness centre and a full
service Oberoi Spa. The Spa and the Fitness Centre are open 24 hours.
Complemented by Oberoi Hotels’ legendary service delivered by caring staff, The Oberoi,
Mumbai is the ideal hotel for discerning business and leisure travellers.

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The Oberoi, Bangalore
The Oberoi Bangalore, is located on MG Road, which is the heart of the business, financial
and shopping district of Bangalore. This Luxury hotel is characteristic of the 'Garden City' of
Bangalore, due to its abundance of greenery and prize winning landscapes.
The hotel is conveniently connected to the major IT business park locations such as Embassy
Golf Link, C.V.Ramannagar, Manyata, Whitefield, Electronic City and is 15 minutes drive
from the Vidhan Soudha (Legislative assembly) and other government offices.
Recognised as a pioneer amongst the luxury hotels in Bangalore, it is an oasis of calm in the
heart of the city centre. All the tastefully appointed rooms have large balconies that
overlook the beautiful gardens or offer a view of the swimming pool.
The award winning restaurants at the hotel offers a variety of dining experiences ranging
from international and Indian cuisines to authentic Thai and Chinese dining experiences.
The bar, with a view of the lush green gardens, is the perfect setting for a quiet evening
drink.
The city centre location also makes the hotel an ideal conference and meetings venue. The
venues range from private meeting rooms at the business centre to large conference halls
for seminars.
Recreational facilities include an outdoor swimming pool amidst swaying palms and
frangipani trees, a fitness centre and a full service Oberoi Spa.

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The Oberoi Bangalore, with its luxurious interiors and downtown location, combines all the
charm of a boutique hotel with state of art technology to make it the preferred hotel for
business as well as leisure travellers.
The Oberoi Grand, Kolkata

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The Oberoi Grand, fondly referred as the 'Grande Dame of Chowringhee' offers the ultimate
classical residence in the City of Joy. This heritage hotel’s neo-classical facade and grand
pillared entrance mark a successful fusion of classical Victorian and traditional Indian style
and reflect the city’s colonial history.
Standing stately for over 125 years, The Oberoi Grand combines classic architecture and
charm with state of the art amenities and facilities, offering guests an oasis of tranquility
amidst the bustling city.
The hotel features elegantly appointed rooms, equipped with all modern facilities blending
uniquely with the colonial architecture.
The hotel is located in the main business and shopping district of Kolkata (Park Street, BBD
Bag, and Chowringhee) and is in walking distance from most corporate and government
offices. It is also conveniently located close to major convention centers, legislative offices,
banks, Consulates, Deputy High Commissions, Chambers of Commerce and clubs. This ideal
location makes the hotel a perfect base for the business and the leisure traveler.
The dining options at the hotel provide a great opportunity to savor cuisines from around
the globe. Recreational facilities include an outdoor swimming pool, a fitness centre and a
full service Oberoi Spa.
The city centre location makes the hotel an ideal conference and meetings venue. The
options vary from a spectacular ballroom for large conferences and smaller meeting rooms
for business gatherings and seminars. A 24 hour business centre fully equipped with
modern facilities includes a meeting room along with secretarial services.

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The Oberoi, Gurgaon
New Delhi Capital Region, India

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Towering Corporate headquarters dot the city of Gurgaon, evidence of its growing
importance. Amid the competing structures is a place that provides welcome respite with
an island of Height, Light and Space - The Oberoi Gurgaon. Forest green, ocean blue and a
striking jewel box providing just the relief from the world outside it.
The hotel is located in the prime business and shopping district of Gurgaon in the New Delhi
National Capital Region and is a 15 minute drive from Delhi International Airport. The hotel
is also within easy reach from the New Delhi city centre, major sightseeing destinations and
most of the entertainment, shopping and recreation hubs in Gurgaon city.
Featuring the most spacious accommodation in any business hotel, the 202 guest rooms
and suites are planned with a host of innovative features. The rooms feature landscape
windows that bathe every room with abundant daylight offering a view of the serene
reflection pools and landscaped gardens. A 24 hour personal butler service and select suites
with private heated swimming pools are only some of the features unmatched amongst
luxury hotels in Delhi.
The Oberoi, Gurgaon offers a range of gourmet experiences that encompasses cuisine from
around the world. Options range from an all day dining restaurant featuring five interactive
show kitchens, and alfresco seating on teakwood decks extended onto the reflection pool to
an Indian coastal cuisine specialty restaurant. A delicatessen, bar and the country's only
exclusive Cigar Lounge complete the culinary experience.
The hotel is well designed to be the only choice for conferences and meetings in Delhi and
Gurgaon with extensive conference and banqueting facilities that can accommodate up to
1000 guests in a range of indoor and outdoor settings.
Some of the recreational opportunities at The Oberoi, Gurgaon include larger than an
Olympic size outdoor pool, heated in winter and the first 24 hours spa in Delhi to revitalise
your body and soul at any time during the day or night.
Space, serenity and Oberoi Hotels' legendary service delivered by caring staff make The
Oberoi, Gurgaon the only choice for discerning business and leisure travellers.

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The Oberoi, Dubai
Opening third quarter– 2012

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The Oberoi is located in the heart of Business Bay, Dubai’s new business district. With views
of Dubai Creek, the hotel is only a few minutes from the city centre.
The 250 spacious rooms and suites feature floor to ceiling windows that bring a refreshing
sense of height, light and space.
Dining options include a multi cuisine restaurant with an interactive show kitchen, a
contemporary Pan-Asian restaurant and
an Indian specialty restaurant. The roof top bar offers the perfect end to a Dubai day with a
view that is best described as infinite.The hotel combines contemporary design, luxurious
interiors and Oberoi hotels' legendary hospitality.
Leisure hotels overview
Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of
luxury, warm service and quiet efficiency.

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Luxury as a unique, memorable and personal experience is core to the Oberoi philosophy. It
encompasses every element of a guest’s stay at the Oberoi hotels that creatively combine
breathtaking locations, luxurious environs and the best of modern amenities with
personalised and warm service delivered with genuine care.
The design and architecture of the hotels, is inspired by the historical style of the region.
This coupled with luxurious interiors that replete with local arts and crafts, to menus that
offer an extensive selection of local specialties and classical and folk dance and music
performances.

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The Oberoi Amarvilas

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Indulge with your own private view of the greatest monument of love at The Oberoi
Amarvilas, recognized as the leading luxury hotel in Agra. Wake up to the glorious sight of
the Taj Mahal, bathed by the first rays of dawn. Watch her sparkle by day as the sun shines
on her architectural perfection. Allow yourself to be swept away by her romance at dusk.
Let the nights be filled with the magic of the Taj by moonlight.
Rated amongst the leading resorts in the world, The Oberoi Amarvilas offers the best view
of the Taj Mahal in Agra. The hotel is located 600 meters from the Taj Mahal and all
rooms, suites, lobby, bar and lounge offer breathtaking views of the monument.
Built in a style inspired by Moorish and Mughal architecture, the resort is a splendid display
of terraced lawns, fountains, reflection pools and pavilions with rich interiors that take you
back to an era of Emperors and Princes. An interlude at The Oberoi Amarvilas is truly
unforgettable.
Richly detailed interiors are perfectly complemented by a choice of international and Indian
cuisine. The hotel offers a range of activities to relax and recharge yourself. Rejuvenate
yourself with a holistic treatment at the Oberoi Spa, get in touch with your inner self with a
yoga session, or explore the famous sights of Agra - Taj Mahal, Agra Fort or the Fatehpur

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Sikri. All three monuments are recognised by UNESCO as a World heritage site. A two nights
stay is recommended at Agra to experience these architectural wonders of the Mughal era
at your leisure, while taking time to explore the relaxation options at the hotel as well.
Rated amongst the leading resorts in the world, the hotel offers the sheer luxury of enjoying
the beauty of the Taj Mahal without visiting hours. This enriched by the royal service makes
an interlude at The Oberoi Amarvilas exclusive and unforgettable.

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The Oberoi Cecil, Shimla
Over 100 years old, The Oberoi Cecil is a Grand Heritage Hotel. It is situated at Chaura
Maidan, Shimla, 7000 feet up in the Himalayas.
A celebration of the elegance and grace of the Colonial era in the Queen of Hill Stations,
located in the majestic Himalayan ranges, The Oberoi Cecil is very much a part of Shimla’s
colonial history. The hotel has been restored to its original grandeur with wood floors,
period furniture, crackling fires and an inviting ambience. Built around a beautiful atrium,
the rooms offer splendid views of the mountains and valleys.
Built in 1884 as a Himalayan hill station, the hotel has been extensively renovated and
reopened in 1997. With fabulous views across the valley, The Oberoi Cecil is a perfect base
from which to explore the spectacular mountain scenery, cedar forests and ancient
monasteries of this world famous destination. The Oberoi Cecil is within walking distance of
the famous Vice Regal Lodge, former summer residence of the Viceroy of India.
A heated swimming pool, billiards rooms and children’s activity centre and many
opportunities for nature walks, make this luxury resort an all season destination.

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The Oberoi Rajvilas
Rated amongst the leading resorts in the world, The Oberoi Rajvilas is a unique way to
experience Jaipur, one of India’s most vibrant and exotic destinations. Amongst the most
preferred luxury hotels in India, the distinctive character of The Oberoi Rajvilas revives the
gracious lifestyles of India’s legendary Rajput princes.
Located in 32 acres of beautiful gardens, pools and fountains, in the peaceful Rajasthani
countryside, the hotel is an oasis of elegance and luxury.
With Jaipur as its backdrop, the hotel recreates the magnificence of princely Rajasthan in a
beautiful fort setting with rooms, luxury tents and villas with private pools clustered around
private courtyards. At The Oberoi Rajvilas, our attention to detail creates a soothing blend
of warm, effortless service and harmonious spaces.
All rooms have large four poster beds and sunken marble baths overlooking private walled
gardens. Air-conditioned luxury tents have embroidered interior canopies, old style baths
and outdoor decks. Interiors of the Royal Villa highlight the fine craftsmanship and attention
to detail that distinguishes the hotel.

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The hotel offers a range of activities to relax and recharge. Rejuvenate yourself with a
holistic treatment at the Oberoi Spa, get in touch with your inner self with a yoga session or
go on a leisurely elephant safari past ancient forts and monuments. You can also play a
game of tennis at our floodlit courts.
A visit to Jaipur unfolds with private excursions to its many exotic attractions; palaces, forts,
festivals and bazaars. A unique way of life awaits discovery in this magical region of
Rajasthan. The Oberoi Rajvilas is the perfect hotel in Jaipur to begin and end your
experience of this city.

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The Oberoi Udaivilas
Udaipur has been rated as the best city in the world by Travel + Leisure, USA in the 2009
Readers' Poll.
Udaipur, in the heart of Rajasthan, is a city of majestic palaces and beautiful lakes. Here,
adorning the banks of Lake Pichola and standing witness to the historic City Palace, The
Oberoi Udaivilas captures all the romance and splendour of a royal era.
Conceived as a traditional Indian palace, The Oberoi Udaivilas showcases the rich heritage
of the Mewar region of Rajasthan with its rambling courtyards, gentle rippling fountains,
reflection pools and verdant gardens. Grand architecture inspired by the palaces of
Rajasthan present a picture of majesty resplendent with pavilions and domes that lead you
to a journey of discovery. Interiors embellished with decorative domes, hand painted
frescoes, intricate mirror work and beautifully crafted artefacts create an ambience of regal
splendour.
An enchanting boat ride across Lake Pichola transports you to the ceremonial welcome that
awaits you at resort. Rooms with terraces that open on to semi-private swimming pools
present exquisite views and are a unique feature of Udaivilas. Magnificently decorated
suites with private swimming pools and outdoor dining pavilions are exclusive retreats.

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Fine international cuisine, authentic flavours of Rajasthan or a quiet drink are all presented
with views of the City Palace and Lake Pichola.
The luxurious spa with its own swimming pool overlooks the lake and is a haven of serenity.
Trained therapists pamper body and soul with rejuvenating treatments. The resort also
offers the opportunity to undertake private Yoga, meditations and Pranayam sessions with
the resident Yoga teacher or explore the city steeped in the romance of the oldest living
dynasty in the world.
At The Oberoi Udaivilas, the magnificent setting combines with royal service to make your
holiday a journey into the romance and grandeur of another century. This resort offers an
experience created exclusively for those who know there is nothing like too much luxury

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The Oberoi Vanyavilas
Nestling in the natural beauty of the wilds, The Oberoi Vanyavilas is India’s leading luxury
jungle resort on the edge of the Ranthambhore Tiger Reserve.
The perfect base from which to explore the territory of the majestic tiger. Tiger sightings are
most frequent during the months of May and June. While it is warm during the day,
mornings and evenings are pleasant.
The resort setting is picture-perfect with a dramatic watercourse and sun-kissed private
decks. Theluxury tents with finely embroidered canopies, luxurious bathrooms and private
outdoor sitting area and an outside deck as sunbathing area are in perfect contrast to the
ruggedness of the jungle.

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Wildflower Hall, Shimla in the Himalayas
Situated at 8,250 feet in the magnificent Himalayas, Wildflower Hall is a fairytale luxury
resort set in 22 acres of virgin woods of pine and cedar. The former residence of Lord
Kitchener, rebuilt to a new magnificence, Wildflower Hall recreates the grand style of the
colonial era. Wood panelling and original artwork create an aura of old world charm. Teak
wood floors, hand knotted rugs and rich furnishings complemented by spectacular views
make the rooms very special retreats.
For centuries, the Himalayas have inspired awe and awakened spirituality in the souls of all
mortals who encounter their greatness. This fairytale resort offers a tranquil sanctuary in
the mountains. The Oberoi spa at the resort offers holistic treatments based on Ayurveda,
Oriental and Western traditions in private spa suites or pavilions that are ensconced in a
dense cedar forest and offer spectacular vistas of the majestic snow peaks.
Enjoy beautiful views of mountains and valleys from the restaurants, outdoor Jacuzzi and
the heated swimming pool. Take leisurely walks on the trails winding through the fragrant
pine forests and enjoy Gourmet picnic hampers that accompany your explorations. For the
adventurous the resort offers white river rafting, trekking, mountain biking, archery,
billiards, ice skating (in winter) and golf.

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Mena House Oberoi
The Mena House Oberoi is one of the most unique hotels in Cairo, with its own rich and
colourful history. Surrounded by 40 acres of verdant green gardens, this palatial hotel is
located in the shadows of the Great Pyramids of Giza in Cairo.
The royal history of the hotel is reflected in luxurious interiors that are embellished with
exquisite antiques, handcrafted furniture, original work of arts and magnificent antiques
that are rarely found in luxury hotels. Mena House Oberoi has played host to kings and
emperors, Heads of State and celebrities.
The Mena House Oberoi located 700 meters from these wonders of the ancient world offers
unmatched views of the pyramids. You can gaze upon the magnificence of the pyramids
from your rooms at sunrise and sunset. After dinner at one of the many restaurants, you
can return to see them lit up for your private viewing pleasure.
An ideal location for meetings in Cairo, the hotel’s banquets and conference centre offer
venues for weddings, receptions and meetings ranging from 50 to 1000 guests.
Recreation options at the hotel include a heated swimming pool, a fully equipped Fitness
Centre and Spa.
Regarded as one of the leading luxury hotels in Cairo, the hotel combines the magical charm
of a bygone era with unrivalled service fit for royalty. Your interlude at the hotel promises

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to be a journey of discovery, exploring Cairo’s ancient treasures and unravelling the many
mysteries of Egypt’s past.
The Oberoi, Bali
A beachside haven that offers a complete Balinese experience, filled with serenity,
hospitality and tropical beauty. Discover all that is serene and mystical about Bali at The
Oberoi; a wonderfully secluded cluster of luxury villas and lanai set in 15 acres of tropical
gardens on Seminyak Beach.
Built in traditional Balinese style, you can relax in truly fabulous settings that celebrate your
privacy with charming thatched roof villas, private pools, unique garden bathrooms
and exquisite interiorsfeaturing Balinese art. Enjoy heavenly views from the swimming pool
that looks out at the ocean. This exclusive resort reflects the wonderful romance of Bali.

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The Oberoi, Lombok
A hideaway with acres of tropical gardens, shimmering ocean and golden sands along a
private beach. Lush rainforests, sparkling blue ocean views and beautiful beaches
accompany you as you arrive at this idyllic garden resort. The Oberoi, Lombok, has an
intimate ambience, with thatched-roof villas and terraced pavilions dotting 24 acres of
tropical gardens.
The villas and pavilions have expansive, shaded terraces to relax in, while you look out at
beautiful gardens or beaches. All the villas and terrace pavilions offer spacious
bedrooms and feature local colours, textures and artefacts.

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The Oberoi, Mauritius
The idyllic island of Mauritius with its unspoilt beaches and azure waters offers a unique
experience of European, African and Asian cultures. The Oberoi captures the spirit of the
island in a resort that combines its abundant natural beauty with refined luxury. The resort
is located in 20 acres of beautiful sub-tropical gardens with a 600 meter oceanfront.
Villas with private swimming pools and luxury pavilions offer panoramic views of the ocean.
Marble bathrooms with sunken tubs overlook private walled gardens.
The resort offers a range of water sports and recreation like wind surfing, water skiing,
diving and sailing.

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The Oberoi Sahl Hasheesh
A secluded haven on the Red Sea Coast, celebrating rare marine life, nature’s fabulous
colours and the timeless beauty of the sea. Nature’s colours come to life at The Oberoi Sahl
Hasheesh with white sand, aquamarine waters and vibrantly-hued marine life. In exotic
Egypt, this exclusive luxury resort on the Red Sea Coast is situated on 48 acres with a private
beach.
The architecture of the resort reflects the style of the region, resplendent with domes,
arches and columns. Peace and privacy pervade this all-suite resort, with private courtyards
complemented by soothing interiors and luxurious bathrooms.
The resort’s distinctive guest accommodations include Deluxe, Superior Deluxe, Grand and
Royal Suites. Grand and Royal Suites have private heated swimming pools.

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Cruises overview
Oberoi Hotels and Resorts offer unparalleled luxury cruise experiences, on the Nile and the
Kerala Backwaters. The right blend of impeccable service, luxury and quiet efficiency,
hallmarks of Oberoi Hotels & Resorts worldwide, make the stay onboard the Luxury Cruisers
memorable.

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The Oberoi Motor Vessel Vrinda

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The picturesque backwaters of Kerala are one of India’s most enchanting holiday
destinations – and The Oberoi Motor Vessel Vrinda, Backwater Cruiser is the perfect way to
experience it. The Oberoi Motor Vessel Vrinda takes guests on 3-night and 4-day journey
through the tranquil waterways of ‘God’s own country’ - Kerala. Discover its rich heritage
fascinating backwaters.
Soak in the beautiful scenery and the local sights as the cruiser meanders through a series
of picturesque canals and lakes. The luxurious interiors, gentle lapping of water and balmy
breeze make this a perfectly relaxing retreat.
Motor Vessel Vrinda sails on a three nights/four days itinerary, allowing guests the
opportunity to leisurely discover the backwaters.

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The Oberoi Philae Nile Cruiser
Note:
The Oberoi Philae was decommissioned effective 31st May, 2011 for a period of 18 months.
The Oberoi Philae will be rebuilt as a luxury Nile cruiser with large cabins, luxury bathrooms
and a spa. After the vessel is re-commissioned, it will be one of the best vessels on the Nile.
Whilst The Oberoi Philae is being rebuilt, we recommend The Oberoi Zahra which is
operated by The Oberoi Group.

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The Oberoi Zahra Luxury Nile Cruiser
The Oberoi Zahra, Luxury Nile Cruiser continues the Oberoi Hotels & Resorts’ tradition of
offering the highest standards of hospitality and is amongst the most spacious
accommodation on the Nile. The mutedly elegant interior of the Luxury Cabins and Luxury
Suites is complemented by expansive views of the river framed by large windows within the
cabins and the en suite bathrooms. The Oberoi Zahra is the only boat on the Nile with a full-
service spa.
It sails on a seven-day itinerary from Luxor to Aswan (and vice versa), allowing guests the
opportunity to leisurely discover five thousand years of Egyptian culture.

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Chapter:3
THE OBEROI GRAND
KOLKATA

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The Oberoi Grand, Kolkata
The Oberoi Grand, fondly referred as the 'Grande Dame of Chowringhee' offers the ultimate
classical residence in the City of Joy. This heritage hotel’s neo-classical facade and grand
pillared entrance mark a successful fusion of classical Victorian and traditional Indian style
and reflect the city’s colonial history.
Standing stately for over 125 years, The Oberoi Grand combines classic architecture and
charm with state of the art amenities and facilities, offering guests an oasis of tranquility
amidst the bustling city.
The hotel features elegantly appointed rooms, equipped with all modern facilities blending
uniquely with the colonial architecture.
The hotel is located in the main business and shopping district of Kolkata (Park Street, BBD
Bag, and Chowringhee) and is in walking distance from most corporate and government
offices. It is also conveniently located close to major convention centers, legislative offices,
banks, Consulates, Deputy High Commissions, Chambers of Commerce and clubs. This ideal
location makes the hotel a perfect base for the business and the leisure traveler.
The dining options at the hotel provide a great opportunity to savor cuisines from around
the globe. Recreational facilities include an outdoor swimming pool, a fitness centre and a
full service Oberoi Spa.
The city centre location makes the hotel an ideal conference and meetings venue. The
options vary from a spectacular ballroom for large conferences and smaller meeting rooms
for business gatherings and seminars. A 24 hour business centre fully equipped with
modern facilities includes a meeting room along with secretarial services.

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Rooms & suites
All our rooms come with the following features:
32" LCD TV | DVD Player | Satellite television | Wired & wireless broadband internet access
| Electronic safe | Dual line telephones with voice mail | Personal bar | A well appointed
bathroom with a basket of Ayurvedic toiletries.
All the rooms and suites at The Oberoi Grand are well presented and elegantly furnished
and offer impeccable service. The rooms are equipped with all modern facilities blending
uniquely with the colonial architecture.
Deluxe Room
Tastefully decorated with an evoking Victorian splendour, the Deluxe rooms offer a
panoramic view of the city of Kolkata.

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Luxury Room
Large rooms tastefully decorated with a mesmerizing & luxurious ambiance evoking
Victorian splendour, overlook the central courtyard of the hotel or offer a panoramic view
of the city of Kolkata.
Premier Room
Large, spacious rooms with all modern amenities yet retaining an old world charm,
tastefully decorated in a regal style, Premiere Rooms offer a tranquil view of swimming pool
& the central courtyard of the hotel.

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Premier Room with Balcony
Large, spacious rooms with private balconies exuberating an aura of the days of the ‘Raj’
offer an experience of freshness with panoramic view of the central courtyard & the
swimming pool. Tastefully decorated in a regal style most of these rooms have four poster
beds, complete with all modern amenities yet retaining an old world charm.
Classic Suites
Spread over sprawling 48 square meters, each of the Classic suites is an ideal haven to retire
and relax. The Suites feature king size poster beds and teak wood flooring, dining table, two
balconies overlooking the pool and garden and a walk in wardrobe. There is also a large
work-table equipped with fax machine. This set of rooms ideally suit both leisure and
business voyagers in the city.