The document discusses the problem-solving process used at Amity School of Business. It outlines three stages: 1) defining the problem, parameters and limitations; 2) generating and evaluating ideas to find solutions; 3) planning action, analyzing impact and follow through. It also discusses principles of interpersonal problem solving and effective problem solving using both left brain and right brain approaches.

1. Amity School of Business
Problem Solving Process
Module 3

2. Amity School of Business

3. Amity School of Business
Identifying and
defining problem
and its causes
By : Problems
--raising vital questions
--formulating questions
clearly and
precisely

4. THE PROBLEM-SOLVING PROCESS
Amity School of Business
STAGE ONE Define the Starting
Understand the Issues
Issue(s)
Define the Problem Analyze the Situation
Objectives:
1. To analyze the facts.
2. To define the problem

5. Amity School of Business
Defining the
parameters, resources
and limitations

6. THE PROBLEM-SOLVING PROCESS
Amity School of Business
STAGE TWO
Generate Ideas
Find Solutions
Make Decisions Evaluate Ideas
Objectives:
1. To generate ideas.
2. To evaluate ideas.
3. To decide on the best possible solution

7. Amity School of Business
Generate at least 3 alternative
courses of action
By:
--gathering information, then
--assessing it and determining
what it means and what it is
worth

8. THE PROBLEM-SOLVING Amity School of Business
PROCESS
STAGE THREE
Plan Your Action
Analyze the Impact
Plan Your Action
Plan the Follow-through
Objectives:
1. To determine the impact on people and systems.
2. To build on action plan.
3. To decide on follow-through.

9. Amity School of Business
Selecting course of action
By:
--drawing conclusions from the information
presented
--finding possible, plausible solutions and
testing them with relevant criteria
If it works, continue or else do something else

10. PRINCIPLES OF INTERPERSONAL PROBLEM-SOLVING
Amity School of Business
1. Presenting yourself
• Eye Contact
• Good voice
2. I-talk
• Convey displeasure
• Unhappiness about the situation
3. The Mary Poppins Rule
“A spoonful of sugar helps the medicine go down”.
• Polite language
4. The Comic Parry (or keep it light)
• Use of humor and wit in problem situations

11. Amity School of Business
EFFECTIVE PROBLEM-SOLVING
• Left Brain
• Right Brain

12. EFFECTIVE PROBLEM-SOLVING
Amity School of Business
Left Brain
• Follows a logical pattern
• Is objective, rather than subjective
• Views time chronologically, minute by minute, hour by hour
• Sees things as true or false, black or white
• Seeks the detail, sees the trees rather than the forest
• Houses short-term memory
• Thinks critically, perhaps negatively, asks “why?”.

13. EFFECTIVE PROBLEM-SOLVING
Amity School of Business
Right Brain
• Follows intuitive hunches
• Creates patterns, without following a step-by-step process
• Is subjective, rather than objective
• Views time in a total sense – a lifetime, career, project
• Sees the forest, rather than the trees
• Thinks positively, unconstrained by preconceived ideas
• Asks “why not?”, breaks rules

14. PROBLEM-SOLVING of Business
Amity School
“HE WHO OWNS THE PROBLEM IS THE
SOLUTION”
Thank you!